Northern Air Mechanical Services

Northern Air recently helped me during crunch time. A client had to do an AC repair as part of the sale of his home. He wanted to use "his guy". The client waited until the last minute and then "his guy" no showed him for the appointment leaving us in a pickle to perform in time on our contract. Northern Air fit us in within hours despite already being booked to help us out. And their price came in less than my clients "guy". I would highly recommend them to my clients and will certainly be using them again personally. Thank you for your 5 Star work Northern Air!

While I was assisting my brother with his problematic air conditioner in the hot weather of PHX, his home warranty company assigned his work order to Northern Mechanical out of San Tan Valley Arizona. I personally called this company after almost 3 days of no return call to schedule his service needs. I spoke with a very rude and arrogant guy named Jason. He identified his self as the owner in the beginning. As I asked about scheduling he then said he was just the on call tech. He said a lady would call us in the morning(another day waiting) to schedule. He then informed me that since we are issuing a home warranty, they will not provide after hours service. I then asked if I should have the work order assigned to another contractor. He then word for word replied “ go ahead and wait another 5 days” then hung up on me. I would not recommend this company to my enemies. Such horrible customer service and no sense of regency for someone in need of their help. If your home warranty assigns this company to you, ask for another contractor. These unprofessional so called service providers are not worth the head ache. Hope this saves someone the frustrations we have had to endure.

The crew at Northern Air are top notch in what they do. Very professional and service oriented company. I contacted them in the evening and they were able to get a tech out first thing the next morning. Did a thorough diagnosis and fixed it right away. My A/C was up and running in no time.
Thank You Northern Air for all you do.

We had Northern Air come out after another company tried to rip us off. They were very professional and courteous and got everything taken care of for us. We appreciate the communication and even taking texts from my wife often. We would recommend them and will use them again. Thanks!

Too often people reach out to complain, but never to commend outstanding customer service and care such as we received from them. We are new homeowners and frustereated with our home warranty and manufacutur warranty. Tiffany is very knowledgeable about the home warranty process and explained it well. We did not end up going with this company for the repairs though. The repairs were not going to be covered by our home warranty so we decided to go with the company who has been servicing our unit.

Scott and Jordan are the best!
They have been servicing our restaurant for years and our home and just installed a new AC unit there! You guys are rockstars and always prompt, honest and reliable.

Its not easy to get a review from me. I decided to this time because, this AC company gives new AC techs a chance to gain experience. If your sending a new guy out with limited experince break him in on the easy stuff first, Mike was his name very personable, I noticed his experience was limited in talking with him and so did he. He made certain to stay within his strength. When he exhausted his options he called for further instructions. most AC companies are suspect in this regard, and dont allow their techs to develop skills the correct way. In our business we need service providers to come out in a timely manner, do the job correctly, if they make a mistake fix it & charge a fair price while not making it all up as they go. My experience with Northern Air was a positive we'll use them again! Dont beat them up to bad if there not perfect. Perfection in any business is impossible, buts its a great goal to shoot for!

Mark was amazing! I was running REALLY late to meet him at my house from where I had been staying and he was so patient and understanding. I talked to him and gave the “go” to start working on the outside unit even though I wasn’t home yet. By the time I arrived they had the problem fixed. Highly recommend this company!

This is the second year we have used Northern for our yearly check up. They are so very responsive when you call for your appointment. They show up within the time frame stated. Communicate well. Tech was professional, neat and clean and clearly explained what need to be done to maintain the units. He Even cleaned up the debris that fell when he accessed the attic.

Too bad I can't give Northern Air 7 STARS!
I woke up cold on Friday morning, called in about 635 am and left a message. As soon as Tiffany got to the office, she called back. She scheduled me for the same day and sent someone out within hours. Fortunately it was only a fuse within the unit.
We were so pleased with the promptness and professionalism that WE asked our tech if we could sign up for the semi-annual cleanings that day. A very long time ago my job was to perform cleanings on HVAC equipment, and I know regular cleanings truly do extend the life of HVAC equipment. I had checked into spring and fall cleanings before but the other companies were extreamly overpriced.
Northern Air promptly provides experienced, professional technicians at reasonable prices. Here are my 7 stars*******

Chere Saunders