Northern Air Mechanical Services

We had a 16 year old system that was leaking refrigerant. My home warranty dispatched Northern Air in March and we knew adding refrigerant was probably just a patch, but it was all the warranty would cover at that time. In late April it had leaked out again and I asked for them to dispatch Northern Air again. This time the warranty was paying for a new system. Northern Air expedited the process and dispatched Scott and Jordan to install the new system. They worked from 8am - 5:30pm to install the system including hanging it in the attic. Very professional and hard working. I did have to pay a portion of the install and felt Northern Air was very fair. I would highly recommend them.

Overall my experience with Jason and Scott is awesome!! Please use them for your AC needs, they will take exceptional care of you. I had Northern Air install a new AC unit for me a month ago. Everything is still working fantastically. Scott came out to look at my existing system and take notes, Jason sent me the quote. Both of them were extremely professional and nice and answered my 1000 questions without hesitation. They both knew their stuff. I had 3 companies offer me quotes and ultimately decided on Northern Air because their customer service was beyond the other 2 and quality of the equipment to price. They also offered a 0% financing option if I needed. So I scheduled the install. On the day of the install, two of them came out, Scott and his apprentice, again both very professional and knowledgeable. I was prepared for a whole day of workers in my house and no AC in the meantime, thankfully it was early May, not mid-July. They started around 8am and finished up around 3pm. They tested the system, there was one little tweak that needed done, they didn't leave until everything was working satisfactory. They cleaned up their work area entirely, wiped down all surface areas, cleaned the floor where they worked and kept their equipment. It's like they weren't even there. Before he left Jason answered any additional questions I had and showed me how to use the new Wifi T-Stat. Which, by the way, I highly recommend and has a rebate from APS. I will of course have them back for any maintenance needed and would recommend them for new equipment. I cannot comment on their repair skills because I did not utilize that, but I'm sure they know their stuff in that area as well.

Northern Air is a great company, everybody from the front office to the technician were terrific! They were efficient and friendly and fixed my unit to working condition, and now I have nice cold air, and in Arizona this time of year you really need it! Before they fixed it, it was so hot I couldn't even stay in my house, thanks again guys I will be highly recommending your company. From 1 to 10, they're definitely a 10!

Our home warranty provider sent Northern Air out to look at our AC unit which had stopped working. The technician, Doug, was great. After repairing the unit, Doug took the time to explain exactly what he did and walked us through some simple steps to ensure the unit was kept clean. We'll call them again if we have any issues.

Awesome family owned business, honest and fair! I had one company quote me 1k for a deep cleaning they said was essential or my whole system would break. Called northern air for a second opinion and yearly maintenance and they said my system looked perfect. Loyal customer for life!

Northern Air Mechanical Services Needs TEN Stars! Super Fast Response. The tech. Scott did NOT fail to check EVERY aspect of my AC unit inside and out. Never did he try to UP-SELL me on anything. I know more about AC units and the internals of them then I let Scott Know. Honest in EVERY detail. The cost was less than others (who wanted to ONLY sell me a NEW unit) that I contacted. 110% ALL THE WAY.

Terrible...Unprofessional...Contentious
First off scheduling was a nightmare. They were supposed to contact us within 48 hrs after home warranty company sent them the work order, but I never heard from them. I tried contacting them several times to schedule a time but only received voicemail. Six days after they received the work order did I finally get a time scheduled. Jason, owner and technician, came out to do a tune-up on our A/C unit. After finding our system was low on freon because of some "loose fittings" he claimed that to top off system would be another fee because he was only there for an "inspection". To settle this dispute I contacted the warranty company while he was there. Warranty company said he was incorrect and that replenishing freon was part of the "tune-up". They also said tightening such fittings was part of tune-up and would not require a repair work order. This is when Jason became very combative and started making false claims about how much freon is covered, once again cleared up by warranty company. In an effort to collect another fee Jason said he ran a leak detection test to find leak. Total contradiction to his earlier statement of finding a loose fitting while inspecting. Beware of these scamming tactics. It seemed as though he was just there to make a quick buck and get out the door with no regard to my home or warranty. As he walked out the door he also made a threat that if we did not pay the extra fee the warranty company would come after us and affect our credit, what a joke! For a small business you would expect a much better client experience as it directly reflects his livelihood, but maybe not. Warranty company is now starting an investigation with their service provider relations department. They are also sending out another service provider to double check Jason's work.

***No where in the brochure does it say anything about how many pounds are required to justify another work order. Tightening fittings and adding freon are not repairs, they are part of tune-up. My home only has one unit to service as well. Also, after speaking with three different representatives at Old Republic they have all stated you are wrong. I did try to talk to you over the phone Jason and you hung up on me. I called your office to address the situation and she never called me back. Your actions speak louder than words about your client satisfaction. Once again instead of owning up to your mistake you are dancing around it and pointing fingers. Old republic is taking care of your service shortcomings.

Northern Air is GREAT, Travis serviced our air conditioner he was nice, knowledgeable, explained everything he was doing and just great all the way around. Cost was great, no over charging. I will not use any other company but Northern Air. Thank you Travis and Tiffany.

I had my motor go out on my A/C and Jason came out to fix it. I received a flyer in my home owners packet for Northern Air. He is highly recommended by my neighbors as well and fixed it fast, didn't try to upsell. Did inform me of a maintenance package I should do twice a year and his price is very decent for that also. Thanks again!

Had Scott and Travis here on Monday to check and clean my AC unit and the units of two of my neighbors. We were all very happy with the experience. Scott and Travis arrived as scheduled, were thorough and efficient. We will have them back next season or before if needed.