Minuteman Home Services

I had an amazing experience, I called a few other companies and they didn’t follow up with me and the ones that did asked for an arm and a leg. These guys were responsive and professional. I felt they were knowledgeable and honest and I’m glad I went with them. I will be sure to give them a call anytime I need them.

They were nice on the phone, had to reschedule me two times but when they showed up they declined to service due to my house being two stories and the AC was on the roof. I wish they told me that on the phone or asked if I had a two story house. Just a heads up for anyone using their service to not use them if you have a two story house with roof AC

We have used them for a couple of years now and have been very pleased with all their services. They are always on time and very thorough and clean. Jimmy has been our main service man and he is fantastic. We would definitely recommend them to everyone.

Very questionable business practices; avoid doing business with Minuteman. I'd give zero stars if I could. My elderly parents called Minuteman to solve a simple problem: They weren't getting hot water quickly to their farthest faucet. They have a recirculating pump on their water heater that's supposed to keep the hot water circulating but, the timer was off. Ernie Merrill, General Manager/Owner of Minuteman, visited them and somehow talked my frail dad into replacing his perfectly good water heater, replacing his perfectly good recirculating pump, replacing his perfectly good water treatment system, installing a new whole house water filter and a new reverse osmosis system in their kitchen...all to the tune of $6,800.00, and he took a $3,500 deposit from them. His written estimate was a complete joke; most of the stuff he proposed to do was not on the written estimate. Ernie said something about codes on the sheet that only he knew how to interpret. Fortunately, my parents cancelled the contract within the 3-day period. Hopefully, they will get their deposit check back uncashed (banks aren't open today). Look at the reviews for this company on the BBB website, on Yelp, and on Google. They are not, for the most part, very good. The BBB complaints are particularly disturbing. I spoke to Ernie and exchanged text messages with him; he was particularly concerned that I was besmirching his reputation. He doesn't need my help...all you have to do is a little research online...he's done a very good job of trashing his own reputation.

Avoid this company! We paid $16,000 for two new units. They installed smaller units than we paid for (15 seer instead of 16 seer) which we didn't find out about until SRP declined the rebate. We just had a one-year service done by another company and were told we need $4,000+ in repairs because everything was installed incorrectly. They will not respond to phone calls and they even stole all of our paperwork and warranty books. I'm currently researching what my options are legally, but don't want anyone else to fall victim to these corrupt criminals. Stay far away!

Absolutely horrible customer service. Set an appointment and I left work early to meet them only to have them No-show! I called to find out what happened and was told by the scheduler she would find out and call me right back....no call back. When I called the next day she told me, "sorry about that I fell asleep". The next available appt wasn't for another 8 days because my situation wasn't an emergency, and I couldn't take another day off of work to accommodate them. I am disgusted and would never recommend this company.

Extremely great service. Replace an old air conditioner and the results have been great. Minuteman had proven to be professional and i am very satisfied with their service, from receptionist through technicians. Highly recommend.

Really appreciated Jimmy B. His explanation during his inspection and diagnosing gave me great confidence in his abilities. His charges were most reasonable. We will certainly call him again when needed for our A/C needs.

Anthony of Minuteman home services did an electrical job for me. He was courteous, professional, and very efficient. Would be very comfortable having him back to do more work TAKE MY NAME OFF THIS! I DID NOT GIVE YOU PERMISSION TO CIRCULATE MY NAME ON THE WEB! TAKE MY NAME OFF THIS!!!

I’m posting for myself and my husband Sam Edmunds. Jimmy’s service was prompt and professional. He has been our servicemen for the last year and we wouldn’t think of having anyone else. You’re in good hands with Minuteman Service