Klebs Mechanical

This company doesn't have a sense of what customer appreciation means. They have had to return several times to fix their OWN work and each time they come, they take our money with them. I run my own small business and even though it is not in the same industry, business fundamentals are business fundamentals. The customers are to be taken care of 101% and it should always be done right the first time. Klebs is far from being anything about the customer and doing things correctly initially. The workers that have come out have been nothing but helpful, although the water tanks in which they install are not. It's almost as if they knowingly install these crappy products just to come back and make more money off of you. I have asked question after question, although no honest answer comes from these guys. I will definitely never recommend this company to anyone in my lifetime and I hope by writing this review, many people will see it and look for a MUCH better company as well.

This company was impossible to deal with. I had to contact the company multiple times after paying for the deposit in order to set up the appointment. After about 4 messages, no call-backs and 10 business days, I was able to set up an appointment with the company the following week.

They asked for a deposit and I willingly provided the credit card information as that made sense; I asked how much they wanted to install the bathroom fan and they said it should only take a couple hours of work so a couple hundred dollars. Since there was no wiring needed and since the original fan was already removed, I thought 2-3 hours seemed reasonable.

Being that my mother was at the house when they arrived and left, I know that they were not working on it for more than 2 hours; however I got charged $800, or 6 hours of work; the worst thing is that there was no follow-up with me, nor did they leave me a work-order or mail me a bill. They charged my credit card without calling or sending me any notification of the hours worked on the job, which was higher than that quoted.

I'd advise on using a different company for your residential needs.

March 2015 - Furnace went out on a weekend so the old lady called Klebs. She talks to the technician on call who just asks for the address (no mention that he lives in a town 30 minutes away, and no mention of the fact that he will be on the clock for his driving time at over $200/ HR). To be precise, I live in Anchorage and this guy drove from Eagle River. I was on the hook for 32 minutes before he stepped in my front door.

Next makes it out to the house, and starts fiddling around with the furnace (I already had the lid of). He tested wires by literally plugging them in and out and blowing on them for about 30 minutes, with the conclusion that they were fine. He finally decided to test the inducer blower (which should have been tested first; pretty much the only mechanical part there) and lets us know its bad. He said unfortunately he doesn't have that part and will have to check their inventory on Monday (the next day).

The only thing he could give me was a bill for $300 for what should have been a 5 minute diagnosis (i understand the weekend rates and 1/2 hour minimum charge they have, so would have been fine paying $110 or whatever for the diagnosis). But, to pay $300 and still not have the problem fixed?

To leave an even fouler taste, this guy promised that Klebbs will get back to me first thing the next day (which was a Monday). No one got back to me (its been a week now as of this post).

Morale of the story is go with anyone but these guys. I called Moore heating. No issues with those guys except for the 200% markup on the part (compared to internet price). I just needed the work done asap due to cold weather so couldn't wait a couple of days.

Service was great! I bought a new furnace that was damaged in shipping but the tech didn't know until it was installed, once it was known they replaced it with another unit immediately. I would definitely use Klebs again.

Our family was out of state and had a house sitter watching our place. She called over the weekend and said that the house was about 50 degrees. (in February) We called KLEBS immediately because 2 years ago the same thing happened and they were immediate in response. Within one hour they came to the house, checked everything out, and got the heat back on that afternoon. We scheduled a maintenance service on our boiler system and they cleaned and replace anything that needed it – and we have comfort knowing everything is done right!

Terrible. I did get a new furnace, but the quote didn't include necessary work, so now I'm left with an unsafe system that is not up to code. Fixing the problem would have cost me another $850. I was almost willing to suffer that additional rip-off charge, but then they didn't who up when scheduled and they quit returning my calls. Klebs sucks! Avoid. Avoid. Avoid!

Klebs saved the day! I'm 9 months pregnant and woke up to a cold house of 60 degrees and made a call to Klebs. They responded right away and were able to get my heat back up in just a few hours. Really happy with the service! Thanks guys!!

I appreciate KLEBS because they understand "The Golden Rule " . They often are willing and able to fix other mechanical problems that are caused by the previous person or owner that didnt know what they were doing. An ounce of prevention is worth a pound of cure. I also would recommend that customers who have an emergency describe in DETAIL what is happening on their end.

dumped fluid from my neighbors water heater who lives above me and made a mess on my porch and ruined my paint. I called and left a voicemail and havent gotten a call back yet. this happened during the week of 11/14 at Ambler Lane in Anchorage

Great experience with Steve. He figured out what was going on and resolved it in one visit.