Klebs Mechanical

My husband and I rent a unit through a rental property here in Anchorage. Their maintenance team rented out the services of Kleb’s Mechanical to do an inspection on our boiler/ furnace. We received a missed call from Peter stating that he was suppose to be at our unit 3 hours prior but he was held up at another job. He then stated he could be at our unit in 15- 30 minutes and to give him a call back to confirm. We called Peter back right after the missed call and told him at that exact moment of the call we were not at our house but could be there in 10 minutes. He then proceeded to tell us never mind we can just reschedule. Fast forward to today, my husband and I received a bill for $230.05 for a “no showed” appointment. I am very frustrated and angry at the lack of professionalism coming from this company and from Peter. It seems like they wanted to make money and not do their job. I would not recommend using their services.

*EDIT TO ADD AFTER KLEB'S RESPONSE* This response from Kleb's you see below is just avoiding the entire point of my review. But in response, we had already spoken with our rental property management company (PRIOR to even writing this review) who told us Kleb's billed them to then bill us for this "no-showed appointment". I even called Kleb's a few weeks ago to try and figure out why we were billed for a no-showed appointment when it was their worker who told us we needed to re-schedule even though we were ok with him coming over that day. I was speaking to the manager at Kleb's and he told me that it was my word against his workers and even if his worker did say this, he did not want to reprimand or fire his workers because he was already having a hard time finding workers right now. I never once even said that I wanted anyone fired or reprimanded? I only wanted to have someone look into what I was saying and have something done about it/ have the charges dropped/ something along those lines. He told me to calm down, appreciate the little things in life, and not worry about the small bill. He then went on a rant about his personal life and time in the hospital which was completely un-related to the concern I was bringing up. With the lack of concern coming from the manager, I knew I had lost this battle and ended up paying the fine anyway but I would NEVER recommend using Kleb's services. They are so very unprofessional and will NOT look into customer's concerns!!

They installed a $10k high-efficiency boiler in our house when we moved in. We were originally told these boilers last for 20-30 years, but the unit failed after 13 years (just outside the 12 year manufacturer warranty). I called Klebs three times to get someone to look at the boiler to find out about fixing and/or replacing it. First time I left a message - no response. A week later I spoke with someone who told me an 'estimater' would call me back and schedule a time, but nobody ever did call back. So, another week later I called a third time and ended up having to leave another message. It's now three weeks later and there has still been no response from them. I've been pretty patient because of the whole COVID situation, but this is VERY poor customer service by Klebs. In the meantime multiple other heating companies have come out to give me estimates after Klebs failed to respond, so the ongoing pandemic really isn't an excuse at all. They simply took our money for an expensive product and then refused to deal with it once it broke. I would recommend finding a different heating company that stands behind the products they sell!

Larry arrived on time and did a thorough job.
Well done!

Had two furnaces installed in our very large house several years ago. We chose Klebs after soliciting several bids, and they seemed to be the most knowledgeable and professional. They did a very good job, and there were absolutely no hitches in the process, though it was a complicated procedure (had to switch from three furnaces to two). If you want competent, experienced technicians, call Klebs.

These guys have been amazing in helping myself and my neighbors with our water leaks and other issues in this continuing wind storm! Very special thanks to Larry, Rob Nelson, and David! On top of their great work, they have also been kind and patient with this clueless single woman! I hope you all get a raise or bonus of some sort; you all deserve it!

Furnace went out and they lent us space heaters until we could get the furnace fixed. Newborn at home and they understood the importance of having heat in winter.

They were late to reply with a quote but absolutely made it right by trying to take care of us. Will be using them to replace out hot water heater when it goes out, would absolutely recommend in the future.

They actually care about people, which is hard to find. Love this company and these people.

Paid thousands for them to install new furnace and on-demand hot water heater. Their lack of expertise in all areas of the install forced them to come out 5 additional times. Exhaust pipes into roof were leaking water, adjustments to water heater were way off. 1 year later they had to come back out because the furnace wasn't working. I was told it was a condensation issue and they'd install a "t bar" to fix it. They insisted on payment regardless of the "great warranty" they claimed at the time of install. I found out several weeks later that the "t bar" should have been completed at install. I immediately asked for a refund in march 2015 and then asked again in May and June. Just hours before filing a small claims case (Aug 2015) they deposited that money back into my account with no apology, no communication. Some of their service guys seemed to be really nice, but I will never use this company again even for repairs to their own work. I would really like to see compensation for the hours taken off of work and the permanent purple glue on my vinyl.

I've had Klebs over twice now to do work and both times they encountered unexpected problems. I was sweating that my bill was going to explode as they were troubleshooting for a long time. Both times, they were able to fix what was wrong and honorably charged me what they had originally quoted. Nothing is cheap in Alaska and great customer service is hard to find. My wife and I were really pleased that they "ate" the extra time and charged us more than a fair price for their service. Get the Star Service Plan is my recommendation. We'll use Klebs for anything plumbing or heating related and will recommend them to our friends.

Klebs did a great job installing my new heater/water heater. No cost overruns, the work was done well and fast.

The guys showed up and we’re very friendly. They got right into the problem. Had the problem figured out in less than 10 min. We discussed solutions that would be best for me. Great experience.