Always On Call Mountain Mechanical

Wm97 + combi boiler was installed by Matt 5 years ago for energy audit rebate program in tune of $13k. Just little after 2 years (after warranty expired) boiler sensor went out costing me $200 for part and $130 for labor. This year, I noticed the heat was not circulating throughout the condo. During inspection Mtn mechanical Curtis determined a bad recirculating pump, nonfunctioning boiler pump, and internal expansion tank full of water. After everything said and done it cost me $760 for repair. It turns out internal pump was not faulty but the logic board is going bad. Estimated cost of $600 for the board. I refused this service for another time since the boiler is working, but not as efficiently.

My gripe is with Weil McLain for shoddy product, and also share blame to Matt for pushing this boiler model. It was sold under the disguise as reliable , dependable, and cost saving. I’m venting my frustration here as a warning to stay away from tankless water heater. Go with cast iron and good old hot water tank.

Mtn mechanical has been professional throughout this ordeal so that deserves some credit.

My next place to write review will be on Weil McLain product webpage. Luckily WM97 is discontinued but there may be other models like it.

Very courteous and professional gentlemen came to do our boiler install, and completed the job very timely. Customer service and scheduling was a breeze also. Will continue using this mechanical company, they make my life easy.

I called at 8AM to get on the schedule, I told them I was able to be home at 2PM. They said I was on the schedule and someone would call before they came over. I called at 3PM they had no word, I called at 5PM no word. I recived a call from the mechanic at 6PM and was told I would be charged after hours fees for a fix at 615PM and that I was never on their list. Little to say this is the last time we will work with this company. Ridiculous

I live in an eight story condominium (70 units), and volunteered to get a bid to put new baseboards for our hot water heat and install thermostats in individual units. Matt came to the building to take a look and requested the mechanical prints to be able to give a bid. Our condo association spent the money to make a copies of the mechanical prints. After over a month without hearing anything, I phoned the company and was told by the secretary-no bid would be coming. I requested the prints back and was told they no longer had them???
DO NOT DO BUSINESS WITH Mountain Mechanical

I wish I could give 0 stars.
The worst customer services I have ever encountered. I made an appointment over a month ago and today they called and said they wanted to reschedule me until after Christmas. I said I wanted something things checked out because of the earth quake and I was worried for the safety of my family and the response was your house isn't flooding so no appointment.
I completely understand that tragic events happen and that is more of the reason I wanted to have my house heater checked and was happy I had already made the appointment (I didn't even try to call and get you there sooner because I knew your company was helping other people I just turned the gas off and waited for my appointment). I'm worried about Carbindixode leaking from my heater and now have to try and find a better place to come inspect my home.

I am truly grateful that you are helping people with BIGGER JOBS after this earthquake, I want everyone to be safe and get there life back to normal, I just want to find someone to help my family and I.

ADDED AFTER RESPONSE FROM BUSINESS:
Please don't make it sound as if I am inhumane and don't care about other people's problems because that's simply not the case. I was in fact happy that you guys were working hard to help others with serious problems. Also it's extremely unfair to mention the discounted rate so many times in your response I don't care the cost of a possible problem to my heating and gas I would never worry about discounted rate or anything like that over the well being of my family that was extremely rude and unprofessional of you to throw jab's of a the discounted rate repeatedly in your response. My concern was the safety of my family which in your response was your employees concerns as well. Unfortunately I am not a hvac repair specialist and don't have the skill set to handle that line of work main reason for making an appointment for you to come out in the first place. I'm a father and husband who was concerned for his family's well being and no matter what you type in a response your company had no compassion towards my family's needs and worries and that is the reason I will inform every person I ever come in contact with to avoid your company. (also I did tell you that something was wrong and I really wanted to have you come check because I was worried I never said everything was ok I just want a check up I said I believe I have a problem and am happy I had the appointment already made. In Fact i waited 2 days with m,y gas turned off because I didn't want to call and ask you to come early because I knew there were other people with problems.) Long story short i was able to get a company (I will leave un-named) to come and they did find something cracked at my water heater and was glad I turned the gas off to it because it could have been something that could have cause my family problems.
I will say it again i appreciate that your business helped so many Alaskans I truly do. I just wish you would have the common courtesy to listen to my family concerns, because your company could have helped us as well.

Had our Weil-McLain boiler quit working, the pilot light failed to turn on and had us stumped. The house was starting to get cold, 15 degrees outside. Called Mountain Mechanical at 5:05 pm their service tech Matt showed up at 6:25 pm. Matt came straight over from a different job and had our boiler fixed within 1/2 hour. Very friendly professional attitude, gave us some general maintenance tips and chewed the fat with us for a few and was off to his next job. Thanks to MM and Matt for a great job, will use again!

They installed both a new tank-less water heater and a new forced air system in my home. Both work great. In 2 years, they only have had to come in twice to repair a dripping pan and a clogged air intake pipe for my water heater. That fixed it.

They are very professional and dependable. The technicians are well qualified and personable, especially Eugene. I have used them for at least three projects and each has been a job well done.

Was told by receptionist upon calling to see about getting someone to come have a look at a leak that they "very busy schedule" and they may be able to come out within the next day or so but "couldn't make any promises" And while I appreciate your honesty regarding your carelessness for potential business, I thought it to be quite rude and off putting. I'm sure someone else in Anchorage will be more receptive of my business. You could probably care less because your schedule is so full you don't need my business, but this is damaging to your reputation and I would recommend discussing such with your front line because they're going to drive away clients.

Keegan is amazing highly recommend him, mountain mechanical’s pricing is very fair.
Have had them replace busted out plumbing and work on two different furnaces that were older and other companies tried to force us to replace because they were “unfixable”

Two thumbs up