Farnell Heating & Air Conditioning Inc.

Farnell Heating and Air Conditioning performed maintenance on the AC units at my school today. On multiple occasions there were arguments and foul language used in the hallway. After about the third time, I went out and told them that it was not appropriate behavior in a school setting and to please stop. The OWNER of the company proceeded to sarcastically apologize and slammed both of my doors. I was very embarrassed for our students and for his employees that do not deserve to be spoken to in that manner.

Farnell recently replaced my system with a Lennox Heat Pump purchased through Costco. Tremendous Value and excellent service providedby Farnell.

Our technician today was Austin. He serviced our 2 Lennox AC units replacing in-line filters and reprogramming our control panel. Austin exhibited professionalism during his visit. He displayed a high degree of component/system knowledge.

Called Farnell after our AC unit went out on a Saturday in July. Daniel arrived, isolated the issue, and had it fixed very quickly. Very friendly and professional. Highly recommend.

Please please teach whoever drives the truck with the license plate VSL807 to drive. This is the second time he's cut me off really closely without a signal, causing me to have to break rather suddenly with my two month old in the backseat. About 3-4 weeks ago, literally the same truck did the exact same thing on Airport Blvd once again with my two month old in the back seat. I was going to leave a review about it then, but decided to let it go. However not this time. I have dashcam footage, and god forbid something had happened to my son this would be a lot more serious. Something needs to happen with this driver though, because his carelessness could get this company in trouble one day.

Sadly to say I will never use this company!!! On my way home driving on I-10 East, I was behind one of this companies vehicles and noticed that it begin to sway back and forth from lane to lane. I begin to blow my horn. I decide to try and pass the vehicle, as I was passing the vehicle I noticed that the driver was texting on his cell phone! I begin blowing my horn again as if he would look at me or stop doing it and he didn't! He proceeded texting and driving so I wrote down the needed information to call and make a complaint. I called the office and spoke with a female by the name of Laura and begin explaining the situation to her. She placed me on hold for a brief second ... after returning to the phone she begin explaining to me that the appropriate supervisor was in a meeting and could not take my call. I then asked for the supervisors name and she told me Kara and refused to give me a last name. I explained to her of the severity of the situation and it need to handle immediately. She stated that she would make sure that my complaint reached the appropriate person and refused to have me leave my name or number for a follow up call or anything. With this behavior and unprofessionalism I will never use this company nor will I recommend it to anyone!!!!! Everyone PLEASE PRAY THAT YOUR LOVED ONES OR ANYONE GET HARM by the careless acts of this driver for this company!!!!!!!!!!

We shopped around for our new HVAC system and are so pleased! Great crew! Locally owned and family owned and operated. Highly recommend !

The best in the business when it comes to keeping cool and hot and they are very nice and will help u anyway they can and they stand by there work plus they help me save in anyway possible way when it came to installing my ac unit and did me a fantastic job and it didn't take long at all and I'm well satisfied and I recommend anyone that have any heating or air problems call farnell heating &air

Never used the company but watching the blessings they are giving to those in need, I will definitely use them if needed and recommend to friends and family.

Always great service. We appreciate Paul and his professionalism and friendliness.