Farnell Heating & Air Conditioning Inc.

I called to get a quote and the company seemed like nice people until I called the following day to follow up on a quote Misty belittled us as customers stating that we didn't know what we were doing. She kept saying it to us as if she wanted to make a point because we didn't know their terminology when it came to HVAC. I'm not sure what had upset her that morning.

In early Spring I had Farnell replace both of my AC Units, including the new heaters, air handlers and outside units. They sent a great group of technicians to do the installation of my new Lennox Units. The job was done very professionally. The scheduling of the work, which was done through the Costco Special, the installation as well as the followup paperwork and rebates, handled very professionally and in a friendly manner by Mitzi, her Dad, Mr. Farnell, and the other ladies in the office, was completed and all folders and warranty work received as instructed. I had a couple of issues with the units and the problems were diagnosed, fixed and completed by Daniel, who is a very professional young man. Units are working extremely well during this very hot Summer and I've very much noticed a considerable savings in energy costs over the previous years due to the efficiency and high Seer ratings of both Units. We were very satisfied with all aspects of the job, followup and performance of the product. I highly recommend Farnell AC and Heating.

Farnell replaced our complete A/C system at one of our properties. The outcome was the best in our over over 40 years experince i.e. excellent in every way. They were very professional and their office provided us all the necessary completed paper work after the installation.

The ceiling tiles above the cashier station colapsed at my job. The water came from a leak in the coil from our A/C unit. The unit was about 9 years old at the time and was not well maintained. I called Christina Hall at Farnell Heating and Air Conditioning to send a tech so we could sign a maintenance contract and assess as to what repairs needed be done. Paul came out within 2 hours of calling. After inspection and a repair to get it running again so our servers would not overheat Paul recommended replacement of the unit. The tech was very clear in his explanation of what he did and what our service contract included.

I submitted their bid for replacing the unit to my Corporate offices for approval. Their bid was very fair and compitive, we accepted the contract.

Took about 3 days to have our new A/C unit installed, along with another year maintenance. Everything works great, they are very cordial and prompt to work with. I will send anyone who ask me about A/C work their way for years to come!

great experience all the way around!! I received 3 other quotes and Farnell blew them all away. I love supporting a local, family operated business! Especially when they took such good care of us!! Will never use anyone else!!

Hayden and Hunter not only fixed our issues with our Nest thermostat but they explained what they were doing throughout the service call. My Husband and I felt completely comfortable with them in our home. I strongly recommend Farnell.

Was charged $260 for a service call that should have been no more than $100. When I called to discus the shocking $160 up-charge, the owner promptly returned my call only to yell obscenities, express his annoyance that someone would question the work done, and then hang up on me without any intention of a civilized conversation. Extremely unprofessional, and quite frankly offsetting... After looking into this incident, I found other reviews referencing Mr. Farnell's poor temper, which matched the ridiculous phone call I received.

Not recommend, why would you want to do business with someone of this nature if you have other options.

~Left tools onsite.
~Left screws in hallways where A/C unit was not properly re secured.
~Poured dangerous chemicals around my exterior unit without a warning. Luckily I saw it and kept my dog away.
~Instead of diagnosing my unit, it was a "teaching" lesson for his grandson.
~Did work I specifically told them not to just to rack up more time. There was no need for the grandpa and his grandson to tie knots and hang things up when they were called for an A/C diagnosis.

Be warned! Mr. Farnell has a temper issue.. This can be seen on other rating sites and verified by me. They claimed to have fixed a floor furnace at a rental property of mine and then left the property. I paid them immediately for the repair. My tenant had to go to the hospital the same day for carbon dioxide release...she was having severe headaches and sick to her stomach. I ask for refund of repair... he told me to stick it...Farnell was happy to provide me a quote for a new empire floor furnace with a slight discount for their mistake. after telling me Mobile Gas did not install floor furnaces anymore. Called Mobile Gas out to inspect the floor furnace and they discovered the part they charged me for was never installed!!!!!!...Mobile Gas did sell floor furnances..as it was determined I needed one. Farnell's quote was almost double the price of what Mobile Gas charged for the same unit installed. You have been warned! Had to protest on credit card to get full refund.

We got a quote for $2000 to replace our whole heating unit. Then called Farnell (Daniel) for a second opinion. Came out---$300! And great service, me and my husband recommend them for sure. thank you!!

Just replaced my 22 year old system with new 5-ton Lennox. Price was very competitive. Technicians arrived one time, answered all my questions and cleaned up afterwards. I would definitely recommend Farnell Heating and Air based on my experience.