Trinity Heating & Air Conditioning Co Inc

I have used Trinity Heating and Air for years. I have AHS and always request them. In addition, I use Trinity for my Spring and Fall routine checks. I have never been disappointed in the service provided by Trinity.

Great experience. Jason was very courteous and professional. He took the time to explain the issue with my unit, what happened, and why it happened.

If you use them because of your home warranty, get a second opinion. They lied about a lot of issues my system didn’t have just to get a paycheck. I hired someone on my own to look at my furnace and AC unit and they found nothing wrong with it.

Do not trust them!

I requested Trinity as my AHS warranty provider because of my experience with another provider. I appreciated that they scheduled my repair quickly. I did have to wait on a part to be ordered. The technician was careful to explain the timeline and not over promise. When the part was received, I was promptly scheduled. The lady in the office, Cindy, did a great job keeping me informed. When the service was complete, I called back to the office to thank Cindy for the great customer service that she provided.

Worse experience ever!!! They have no sense of urgency to get your system repaired. I had a claim with American Home warranty. Nothing but finger pointing - each saying the other "owed" them some information. Turns out Trinity was the one always owing information. No air conditioning for 2.5 weeks in June - in ALABAMA!!! It's hot. Would they request overnight for the part they needed - NO!!!! Cindy - the person answering the phone is terrible!!!!

I have used them for the past 10 years and have excellent service. Yesterday they installed new 4 Ton a/ c and new gas furnace system. It is working great!!! They are very knowledgeable and courteous and timely. I will not use anyone else but them!!

Trinity needs to work on their customer service. I have had to use this company many times because of AHS(the worst). They have the worst customer service and does not try to expedite your service. AHS put in a request because my AC/Cooling was out. It took them two days to come out after the order was in. Trinity then said I needed a new compressor ordered. The technician took another day just to let AHS know what the diagnosis was in order to have AHS approve the order for the part. I tried to call with several attempts to just receive a date on when the part would be ordered and fixed. Well I'm still waiting on that and it's been 4 days of sitting in the heat already(even my kitchen floors are sweating). AHS & Trinity are terrible. I'll be switching my home warranty to Choice Home Warranty after this is taken care of! Never Again!

I had my system replaced a couple of years ago. Their price was substantially less than the nearest quote out of 4. They did a good job. I had them back recently when the heat index was over 105. They were very quick to respond.

This has to be one of the most unpleasant​ experiences I have ever had with a business that operates under the premises of expecting money for their service. In Nov 2017, Trinity was called out because HVAC was not cooling. Trinity determined HVAC was low on Freon. Allegedly​, they performed a leak test. The results were no leaks were found. That should seem peculiar to you. No HVAC unit consumes Freon. Therefore, if a system is low on refrigerant, there has to be a leak. But these "professionals" were unable to find it. OK, pay the $210 for the refrigerant. Jan 2018, system not working. Call a different contractor out because it was an emergency situation. Low on refrigerant​. $289 again. The new company performed a leak test and found the evaporator coil leaking. Why couldn't Trinty find that out? OK, call Trinity to come back out after I tell them what the​ problem is. They verify it. Warranty should cover. Not so fast. Trinity wants to fatten their bottom line so I have to pay an additional $935 ($560 for more Freon, $250 for custom ductwork, $125 for a switch that was not needed). This is unethical and unprofessional. To top it off, they demand payment in advance. OK, I am out of state due to military service and don't​ feel comfortable giving a complete stranger my card number over the phone. They won't​ allow me to send them a check. This is ridiculous. My recommendation is to not utilize​​e this company. They don't​​ seem to have the technical expertise to properly​ diagnose problems, they seem to want to overcharge customers for things not actually needed, and they demand credit card numbers over the phone. A complaint to the state licensing board as well as to the ​state Attorney Generals office will follow this online review.

I had Trinity Heating and Air come out after having a horrible experience with Myers. We have American Home Shield. Tim and Gage came out and were amazing! They were kind, understanding, and most important...honest. They listened to any concerns I had and walked me through anything they felt may or may not needed to be done. I was going to cancel my AHS because of the trouble we had with Myers, but we know now to go with Trinity all the way. If you have AHS ask them to use Trinity and I recommend Tim and Gage!