Trinity Heating & Air Conditioning Co Inc

I think it depends on the technician. I’ve had multiple calls for the same thing and got the run around. Just band aids and then a recall, over and over, all the while Sheetrock was being damaged by water. The last guy almost left then noticed water inside the unit. Yet another band aid. More leaking.
THEN they sent Derrick 🎉🎊🍾. He works fast - even runs- and in no time discovered the issue that was between everything the other guy had worked on 3 to 5 times! Bingo. In no time he had the problem solved and always offers helpful suggestions as well. He’s my go to guy now! Maybe next review will be a 5 after I use Derrick from now on. Had to go lower based of previous experiences. Derrick is #1! Thanks for finally fixing our simple problem!

Trinity is the company that American home shield sends out when something is needing repaired on your hvac system. During the summer our air conditioner stopped cooling, Trinity came out, said it was the capacitator and replaced that. 3 months later the air stops working and they come out again, this time it's the capacitator and switch, when mentioned to them that they fixed the capacitator last time their answer was "a storm likely got it" What!? It hasn't rained in months..it's a drought! What storm? So 2 weeks ago... guess what! No heat/air so ahs sends them out.. this time it's the fan motor. They put the fan motor in and turn it on and SPARKS go everywhere! This in turn kills the capacitator so they have to redo the settings for the fan motor they said and replace the capacitator... again.. now its 2 weeks after this happens and our unit the whole time has been super loud but I notice the fan goes on and cuts off, goes on and cuts off so they are dispatched out... the weather is suppose to drop ice and snow so I'm a wee bit nervous about my unit not working, they come out and notice that a wire is bad, this is the problem.... I asked how did this happen, he says probably a storm! We have not had any storms! It rained..it did not storm. Well ma'am it's happening from power surges.. I say oh power surges so...I need to contact alabama power? Yes, you might want to have them check. So while they were here I call al power and told them what the deal was. They said that since no other appliance was affected that it's likely not the power but they would put in an order to have it checked anyway. So I tell the technician what power co. said and of course he still insists that it is the power. Then we remind him that last time they came out they caused the unit to spark ect. and asked if that could have been the issue? and of course they didn't say yes..or no.. so they go to tinkering with the unit THAT WORKED BEFORE THEY CAME OUT the fan just kept coming on and going off, and when they left FRIDAY they said that we would have to use our heat in EMERGENCY mode until they get a part in.. (the defrost board apparently now has been fried) ok.. so my unit worked b4 you came now in regular heat mode doesn't work and it's the coldest weekend of the year with ice/snow on the way and Temps in the teens. The emergency mode blows COLD AIR! So we have been using the fireplace which doesn't really heat our living room due to the size and the rest of the house we have space heaters which isn't keeping the house warm either. My 7 yr old has now developed a nice cough as of the morning and I keep getting alerts that my power usage is over 17 dollars a day! Can we say HIGH power bill... we have no idea when they will be out to fix this, when a part will be available.. nothing.. the technicians that come out are super friendly and professional, I just question their experience...ugh..so frustrated and ready to scream.

Gage came out and did a wonderful job of getting our system back up and running. Trinity was very punctual and Gage was informative and very helpful.

Expect to require them to make a repeat visit because it’s not fixed the first time... then expect to be put at the end of the queue even though it’s their fault... weak.

Very Helpful and Friendly... Thank for coming out so soon to fix my thermostat . Now we can sleep Warm tonight. THANKS AGAIN

Very professional, knowledgeable, and courteous from the time they answer their phones and schedule appointments to the time of service call!

Incredibly poor and unprofessional service (or lack of) through our AHS warranty. Never again.

Worst customer service in history. Tried selling me a conpressor when it wasn't needed. Very untrustworthy.

Great company nice tectmicians

Good people