Grissom Brother Service Company HVAC

UPDATE:
So I got a call from Grissom Brother's on yesterday. The customer service rep expressed the company's concern with my customer service experience. Apparently I was overcharged. I should not have been charged the diagnostic fee once I accepted service. She also explained that I received the best product for my situation and that the price was on par with receiving quality product and labor. She surprisingly rectified the situation by giving me a huge discount for my trouble instead of just refunding the diagnostic fee. I really appreciated that! 😊

I must say, superior customer service, as I received from Grissom Brother's on yesterday is priceless! Based on their integrity alone, I'd not only highly recommend them but use them again.

ORIGINAL POST:
So I just had the capacitor on my AC unit fixed. It took the guy at most 15 minutes to fix. The cost was about $355 plus the $85 diagnostic fee. This is a bit pricy for not even 30 minutes worth of work with a part that is not that expensive. Online research revealed that an appropriate price for this work is between $100 and $150, if you choose not to do it yourself. And if that's not enough, it's extra to use a credit card. Wow!!!

I guess I shouldn't have been trying to get the air fixed so fast and through the warranty; which didn't help because the part wasn't even covered. And since it was going to cost me $85 anyway, I went ahead with the service...big mistake 😕. I mean, the dude showed me a price list on his phone; I should have known something since he didn't have an actual one to show me...smh. This is the first time reviews let me down. One of their customers gets an $11,000 quote from a competitor but the problem is fixed for less than $100 by them. Guess that wasn't a real review "fake news". 🤔🤨🙄☹️😒

On a positive note, although the technician spelled my name completely wrong on the invoice, he was nice, fast talking and moving but nice.

Our A/C went out and my husband called Perfect Service to repair it. Perfect Service quoted us $11,000 and said that everything needed to be replaced. Joe with Grissom came out the next day as a second opinion and had the unit fixed in seconds for under $100. Thank you Joe and Grissom Service Company.

Very professional! Fixed my AC unit very quickly and arrived to my home within a couple of hours. Would definitely recommend!

Have repaired and replaced HVAC units over the years. Always prompt, competent and friendly.

We have been using these guys for years always on time never had any problems an do great work

Excellent company. Great service and great people. They combine quality work and exceptional customer/client relations.

Great company, honest, trustworthy, fair and does great work!

Darrell was great, he went above and beyond, thank you.

good folks. prompt, efficient, fair. did not even leave a mess! thanks-

Great company, always there to take care of me and my family!