Johnstone Supply Birmingham

Horrible customer service and experience. Complete HVAC system went out 27 Dec 22. Lucky us. Went thought 2/10 Home warranty. The ticket was received by Johnstone on 30 Dec 22. The install company called on 9 Jan 23 to see if the unit was there. They were told no that it will be here on 23 Jan 23. I call today and find out that our unit was sold at the warehouse. Called Johnstone and talked to Caleb. Had a long conversation that went no where. He gave me an email to one of his managers. We shall see what happens next.

I called ahead to ask if they had a part. They said yes, so I drove over for it. When I got there, they said they were sold out, but that a truck would deliver more later that day. A few hours later I called again, asking about the part. Again they said yes, again I drove over, and again they did not have the part. Do not do business with them, you cannot trust these people.

All of the staff was extremely helpful. They were also upbeat and polite. It was a great experience compared to some of the other supply houses. I got everything I needed. A staff member actually helped me combine some of my material by using a combination kit which saved a few dollars and gave me some extra spares. I really appreciated the help and attention to detail. You have my business!

Very professional and prompt service. Clean store with great selection and excellent prices. 10/10 would give bank notes for stuff again.

In school for HVAC, the staff there very friendly makes me feel welcome and helps me get the tools that I will need for my labs.

Good people Great deals

Wanye is the best! See him

Great Customer Service!!

My time here was not important.

Very good