Donovan & Jorgenson - West Allis

Just had my furnace and AC replaced by D&J and couldn't be happier with the service they provided. From a low pressure quote process, through to the installation, everything ran seamlessly. The coordination with their subcontractors for chimney and electrical work was flawless and the installers themselves did a fantastic job. If you're looking for HVAC work, look no further.

From the first evaluation of my old boiler through the installation of the new boiler for steam heat and the cleanup, everyone was very knowledgeable, polite, and efficient. The price was highly competitive. Most impirtant, the inspector came to evaluate the work, meeting the codes, and said it was all perfect. I strongly recommend this company!

Responded quickly, wait time was only 3 weeks for installation and in this day and age that is pretty good. They were prompt, effecient, cleaned up, explained everything they did and how to use our new AC, thermostat and the changes they made to the existing duct work. We will receive 1 year free maintenance checks for our AC and even our older furnace. The AC unit we wanted was on back order, but rather than us wait, they gave us an upgraded model at the same price. How do you like that for CUSTOMER SERVICE!?!

I worked with Paul who was great in taking the time to answer any questions I had throughout the entire process. He was very knowledgeable and took the extra time to make sure everything was taken care of and even offered to help remove a 'weed tree' for me on where the a/c unit would go.

The installation team was timely and professional as well and helpful with any questions I had the day of. I was surprised at how fast I was able to get the installation in and how quick they were. They also did a great job cleaning up.

We joined their service program a few years ago and it is like pulling teeth to get them to follow through on what they say - they say they will call to schedule a tune up but the date comes and goes and we always have to reach out to them to make sure we receive the services we prepay for. After we hopefully get them to come out and complete the tune up this year we will likely look elsewhere for somewhere that has better communication. Every technician that has come to our house has been friendly and fast working so that is appreciated.

We had a fantastic experience with Donovan & Jorgenson. Our sales rep Paul was quick, thorough, and professional. He was able to quickly determine what we need and adapt it to our existing heating/cooling system. No extra fuss. The installers Steve and Andrew were great. There was no mess afterwards to cleanup and there was minimal rearranging that I needed to do in the basement for them to get around. They even pointed out an oddity in our duct work and fixed it so we have better airflow to our upstairs. Amazing! We had an AC unit installed mid-fall so we haven't had that much use out of it, but so far, it's been great. They have several maintenance/checkups built into the purchase, so I feel relieved that we won't have to worry about that for a long time.

Paul came and explained the different products and options that would work for our house and was very fast responding to questions. I felt I got a great price on a complete system including a new humidifier and UV air cleaner - huge in the age of covid!
Steve and Andrew had the old system out and the new units installed in less then a full work day. They took the time to show us how to service the furnace, and answered all our questions about when to run the humidifier and how to shut down the AC for the winter. They even moved our thermostat to a more central location so it's readings wouldn't be thrown off by 'solar loading,' making the whole house more comfortable.
I highly recommend Donovan & Jorgenson, and know that if I need them, they will be there.

Steve and Brenden did ductwork for our kitchen and bathroom fan vents. They were on-time, efficient, and professional. Paul was very responsive in determining, and scheduling the work. I would put Donovan & Jorgenson as a top consideration for future jobs, such as furnace/central air replacement or repair.

Outstanding service all around. Last week, our furnace stopped working. Our AC unit was ancient and we knew replacement was in the near future. Paul from Donovan and Jorgenson responded to my inquiry the next day, and was able to meet immediately. He explained all available options, including repair and replacement of the furnace and the whole system. No pushing, no sales gimmicks, and forthright responses to all questions. We decided on a furnace/AC replacement, and they were able to schedule it the following Tuesday. Brandon and Dave from D&J performed the install. They were on-time, polite, and professional. They showed a real commitment to their craft when they even sealed up some left-over HVAC components from the house's original heating system left by last HVAC company. Install was done before my son's nap and system is working perfectly. Could not recommend them more highly.

We've used Donovan & Jorgenson for furnace/AC maintenance since we bought our home and recently needed to install a new furnace and air conditioning unit due to age. Everyone we dealt with as part of the project did a great job! They provided several options and quotes for the replacement systems and were very helpful in answering questions and helping us select the best option for our home. We also had them install an additional return duct from our second floor, and they were great about working through the best routing with us to make sure that we weren't losing too much space in the living area by running the ductwork through a bedroom closet. They kept us up to date on what they were working on and kept all working areas clean and organized. I highly recommend using them for a install/replacement and maintenance.