Tri-Town Heating and Air Conditioning

They are amazing! Our brand new house was affected by flooding and Craig came the next day to help us out with our furnace! Great customer service and even better people working for them! We highly recommend Tri-Town Heating and Air Conditioning! We can't thank Craig enough!!

Craig did a great job walking me through troubleshooting my AC issue on the phone. Very honest and friendly. Once we realized I did in fact need a service call Rick did a great job helping to fix my system despite an inconveniently located bush next to my system! He also went above and beyond to plug up any holes where little critters could sneak in! Thanks Rick and Craig!

By far the best service, I had the Vice President Craig come out last year for us to buy a new air conditioner system. After he looked at it he recommended we keep using the old one until it goes bad. He could have easily sold us a new unit but was VERY honorable.
Second time I used them my system was making a squeaking sound after I went to his shop and showed a video I took of the problem he instructed me where a should put a few drops of oil and the problem was solved.
Last night the furnace went down Ricky was sent over from the Company to fix it (what a professional worker). After he found the problem and did research (contacted the manufacture of the unit) he was able to get the part covered form the manufacture (9 year old unit not put in by them). This Company has saved me hundreds of dollars I can’t recommend them enough I will NOT use anyone else!

Pleased! I called for a furnace tune-up and the gal that scheduled the appointment was courteous and able to schedule an appointment quickly. The technician that came out, Rick, was very informative and thorough. My furnace was leaking some water and he was able to resolve the issue as part of the tune-up. Pricing was reasonable too!

Highly recommend Tri-Town Heating and Air Conditioning. They have been fast to service calls and competitive in pricing. We recently replaced a rooftop unit and they did a great job quicker than initially thought. A pleasure to deal with.

On Thursday 12/21/2017, Rick from Tri-town Heating and Air Conditioning came by to look at the dampers on my heating ducts. What a nice guy! Since I had questions about my new furnace system, he took the time to explain my heating system to me and show me how to customize it to my liking. I learned a lot from Rick during his short visit. Obviously he had other appointments to run to but he really took the time to patiently chat with me and make sure I understand the material. Coupled with my prior service call to Tri-town and their level of responsiveness, I highly recommend Tri-town if you ever found yourself needing a HVAC technician

PS: Remember and try to get Rick to come out but make sure to help him with his SUPER heavy tool bag!!! :)

After much research, I settled upon Tri-Town to install my furnace in May of 2015. I was very pleased with the service. I felt I received a fair price and excellent service. Of course a furnace is a big ticket item, so like most, it is important to find a company you are confident in. When I do my research, part of me is asking, who can I trust. I think I had three companies come in to my basement and you get a different perspective from each. Sometimes it's a bit challenging determining who is offering the best solution. In the end, I felt I could trust Tri-Town.

I'm really picky. There were some markings on some of the PVC pipes installed and when I called, Craig came out and cleaned them up for me. Forward to December 2016, my furnace is doing great. I stopped in by Tri-Town the other day because I had a pressure switch error code show on my thermostat. They sent Rick out the next day and the pressure switch was replaced (no charge because it was under warranty). Rick gave a clear explanation of the work. When I asked Rick how long he has been with Tri-Town, it was over 20 years! I think he said 26. That says a lot about a company when you have employees with you for a long time. So, my interactions have been very positive. A solid, trustworthy company in my opinion.

If you are debating about a thermostat, I decided on one with WiFi. Not that I need to check my heat if I'm on vacation, I guess you can with it, but I like the lit screen, being able to program dropping the temp at night, pressing a button if I'm going away to run temperature adjustments, getting email alerts sent, and even seeing a 5-day weather forecast.

I have had a good experience with Tri-Town and would choose them again. 5 Stars!

Outside temp, -27. Inside temp 48 and falling fast. I called Tri -Town right at 7:00 AM when they opened and surprisingly with all the furnace calls, they said they would have someone out right away. He determined the problem and had us up and running right away. He was very friendly and knowledgeable and explained the things I could do to prevent problems in the future. Great technician and great service. I will gladly use them again.

I called them first thing in the morning and they were able to come out just a couple hours later. Repair guy was very courteous, quick, and our AC is working great! 2 unrelated sources recommended tritown and we're so glad we called them.

10/29/19

After doing my research I went with Lennox for a new furnace & AC unit. I went with Tri Town Heating & Air on recommendations by some friends and past service calls I have placed with them on the old unit. It is only day 1 but I could not be happier from the estimate to the install everything was perfect. Guy and Justin were great installers who knew what they were doing and explained to me what and how it would be done. The Wifi thermostat is pretty slick too. Again, Thank you to Craig, Guy, Justin & everyone at Tri Town Heating & Air!

-Steve Buchan