Roy's Plumbing, Inc.

Will never call Roy's again. Thought I would try to help support a local business and I got burned. Had them come out to replace the hot and cold water stems in the bathtub/shower. From working with other plumbers and contractors I figured it would be a one hour job. Guessing it would cost less than $150. Ended up taking two days with many trips to the hardware store. When the job was done the tub faucet was dripping bad. That faucet never dripped before Roy's came out. They came out once to look at it. Claiming that it would stop dripping in a couple of days. Now it's a couple of months. I called Roy's multiple times to try to have them fix it and they never showed up. Ended up finding someone else to fix Roy's mistakes. Ended up paying Roy's $450 total. Complete rip off. Wish I could get my money back.

If I could rate this "company" a negative star I would. Plumber arrived at 11:15am to fix leaky faucet. 5hrs later plumber has all the pieces of the faucet and pipe from under the sink on the floor and was reading his instructions upside down. I insisted he call Roy who after a wait arrives and proceeds to say the part to fix the faucet is obsolete. It's broken because the 1st plumber broke it. Needless to say Roy, the owner, wanted me to pay for a new part, faucet, and labor. All of which his plumber broke and he acknowledge broke it.
I promptly told him no.
I called another plumber after I had to shell out $600 for new faucet and parts on top of paying another plumber to install. It only took the new plumber 1.5 hours to install BOTH faucets. I added another one while new plumber fixed the initial faucet. The new plumber looked at the broken pieces and confirmed 2 things. Number 1, part was not obsolete. Number 2, if the plumber had the right tool the faucet would not have broken and would have been an easy fix. I guess since this wasn't a common cheaper brand he didn't knkw how to fix the faucet. Bottom line, this place can't fix a leaky faucet. Nor are they willing to correct their own mistakes. Trying to support businesses in the community and he treats his customers like this! Unfortunately, this was an utter fail.
Please don't patronize businesses that don't treat their customers with respect.

Don't hire them! Save yourself the agony and money. Actual plumber was pleasant, but everything/else was aggravating. They bumped my appointment back twice. Was not informed in advance that the plumber was going to leave my property to get parts (took a full hour at $100/hr). The lady in the office actually hung up on me when I questioned the price they were charging me (including 3 hrs of labor) before the plumber even returned with the parts. Overall it was a regrettable, expensive, and frustrating experience.

WoW, where do I begin....if I could give them zero stars, I would. First off, they tore up all my drywall trying to find a leak. Took them 2 days and 1500 in drywall and ceiling repairs, but they “found” it. They charged me like 850. Two weeks later, same leak, same spot. Terrible service, terrible job. I will never bother with them again!

Bad service! I was on schedule with them to have them come out. Waited a whole week. Day of the appt no call from the plumber. I had to call the office twice to see what's was going on. Tech apparently went home early. They couldn't send no one else out. They said there was a cancelation fee if I cancel. But they should be paying a cancellation fee to me since they canceled on me.

I wish I read the reviews before I contracted them. They did such a lousy job and then refused to come and fix their problem. The customer service representative was very rude as well.

NEVER, NEVER, NEVER again!!!!!!!!!!!!!!!!!!!!!

I would also gave them -100 if I can!

I had Gordon from GW Plumbing to come and fix their mess. This guy was very nice and professional. I was double appreciative after the sleepless night before.

Blake was awesome. It was pouring raining and Roys Plumbling still came out to fix the issue my husband and I were having at one of our rental properties and was on time. I over paid and got a call back from management letting me know right away that I had counted out too much. I really appreciate the honesty and customer service that was provided. I will definitely continue to do business with Roys Plumbing.
Thanks,
Mrs. Daniels

Long story short: made an appointment for the following afternoon. No one showed up or called. I called them and was basically told they forgot. Now I have to scramble to find another plumber so I can get my refrigerator delivered tomorrow. This is my 2nd negative experience with Roy's plumbing. Should have learned my lesson the first time. You have been warned!

Roy's Plumbing, Inc. in Milwaukee, WI has been around for at least 30 years. In 1987, I had a real problem with a busted water pipe in the Illinois Area in the middle of the night. It was Roy's Plumbing that came to my defense. About 12:30 am, this company traveled and arrived to my Oak Brook, IL home and quickly went to work. If it wasn't for Roy's Plumbing I don't know what I would have done. Notwithstanding any negativity from others, I am aware of the tools it takes to operate a successful business and I must state this company is at the top in their profession!

I was thrilled with the work, very affordable and the crew was professional. I could not get anyone to come out on such a short notice, looking at several weeks out.

Thank you Roy's Plumbing