911 Heating & Air, LLC

Alex responded to an emergency repair on our furnace and did a great job! Very friendly and knowledgeable- we really appreciate that he explains the repairs in detail and why certain repairs need to happen.

We originally hired them do maintenance on our AC. We have an older unit that uses R22 refrigerant. All the other places we called said we had to replace our AC unit because R22 was not available or too expensive to maintain. The team at 911 took the time to explain to us what they could do and what our options were. We decided to have the AC just serviced instead of installing a new one.
While servicing the AC unit they found that our heat exchanger had cracks in and was leaking deadly CO2 slowly in house when we had the heater running. Luckily for us they found it and in my opinion saved our lives. So we had our whole unit replaced and the AC serviced. The AC serviced was set to switch to the update refrigerant if needed but we should be good to go for a long time.
We are very happy with their services - knowledgeable, showed up on time, great responsiveness, warranty that covers the HVAC system, and the unit itself. They also helped with our claim with State Farm and came and looked at the AC the next day when we had an issue with it - a loose wire.
I would definitely recommend them for your HVAC needs!

Alex repaired our existing furnace, and was responsive, professional, and informative. We are happy to work with someone who can correctly troubleshoot our furnace and repair it in a reasonable time frame.

Could not be happier with the service we received from 911 Heating & Cooling! I had already spoken with another HVAC company that told me my ac unit was broken beyond repair that day. When I discussed the situation with Alex over the phone he told me that he thought the other companies assessment was extremely suspect. He was able to come by the same day and fixed my unit easily. One of the things that struck me most is when discussing a replacment unit, Alex seemed really concerned with the ecological impact of selling us a new unit needlessly. An install job could have been a nice payday for him but he really cared about what was best for us and the Planet. Definitely my first call for heating and cooling from now on!

Excellent service! I just moved into a new home with all sorts of problems which arose in the first 2 weeks. Our hot water heater was leaking and our boiler was having issues. After finding 911 Heating & Air, LLC through a google search, I spoke with Alex and he came out to investigate. He was able to rewire our old setup so we could install new smart thermostats for each floor and then he was able to temporarily fix our water heater and boiler before we decided to replace them since they were 15 years old. His knowledge, explanation, and professionalism was top-notch. Highly recommend 911 Heating & Air, LLC for your HVAC needs. They won’t let you down.

Alex was by far the most professional contractor I've had since buying a home. He was on courteous and knowledgable and to top it off was able to come out sooner than I had thought. While trouble shooting our HVAC he was talking through what he was doing and checking for and giving advice for maintenance going forward.

Will be using them in the future and reffering them to others!

We had capital heating come out for a tune up and they said we needed a whole new system and it would be $15,000 to replace! This seemed odd. So we called 911 heating and air for a 2nd opinion. We are so happy we did. They were able to fix out furnace for under $500. We couldn't be happier. We would definitely recommend them.

We purchased our house about a year ago. It had a 35 year old AC condenser that we knew was going to fail eventually. It failed this spring. We got quotes from 3 different companies. Alex and 911 Heating was the only one that actually tested to find the extent of the problem (the others just said to replace because of age). After Alex's diagnosis, he recommended replacement, and offered to take the price of the diagnosis off the new AC. He took the time to explain why he was recommending that, and what we could have installed. He also was the only one of the 3 companies that identified a air supply flow issue (the furnace couldn't pull enough air due to the size of the intake) which, left unresolved, would significantly lower the life of our existing furnace. He offered to not only fix that problem, but also rebalance our ducting to make our upstairs more comfortable (it's usually always a few degrees off from the first floor).

Alex was very communicative about the schedule and availability, which I appreciated. When the day came to install, he noticed right away there was a cosmetic issue with the new condenser (I never would have noticed). He pointed it out and said he would give us a discount for the "dent and ding".

It took the better part of two days for the 911 team to do all the work as quoted. Alex and his coworkers Alyssa and Jefferson were diligent and detail oriented - they did clean and accurate work, cleaned up after themselves, and made sure they didn't track mud or dirt into the house as they walked in and out. Alex took the time to walk me around the house and show me all the work he had done rebuilding and rebalancing the HVAC, and gave us a plan for closing and opening vents year-round to keep the temperature level on both floors.

My experience with 911 was excellent: they use name brand equipment (Amana), they catch things other providers miss/can't be bothered with, their pricing is reasonable for the work they do, and the quality of work seems excellent. I can't recommend them highly enough.

Outstanding work. Alex and his team were prompt efficient and are committed to ensuring you get what you need and how it should be done. They optimized my furnace and installed a fantastic new AC unit. A thousand starts would not be enough!

Just had my new residential furnace, AC, water heater installed by 911 Heating & Air. Excellent service and value compared to other local competitors.
Alex and his team walked us through the entire process, answered my questions, and provided a great first time customer discount.
I would definitely recommend.

11/01/22
Just another update to let all local customers seeking a reliable HVAC company to look no further than 911Heating & Air LLC.
I have been a loyal customer of Alex for several years now. Alex has never let me down, and makes every effort as a sense of urgency to rectify my home heating needs.
Curious, Responsive, Professional, Knowledgeable!!
Thanks again Alex for always going above and beyond to meet my home service needs🌟🌟🌟🌟🌟