Midwest Heating & Air

We trusted them, shame on us.

After replacing our AC unit in the Fall (our old unit broke and Jason said that it couldn't be fixed - and it was still really hot outside). So we bought a new TRANE AC unit from Midwest Heating & Air, then we payed extra for a Springtime AC check - which never happened. Then the blower went out just before Summer. Midwest H&A had supply chain issues getting the part (totally understandable and not their fault) but then ghosted me for TWO WEEKS during some very hot weeks in June/July... wouldn't respond to texts, wouldn't respond to calls... and missed every time commitment. The blower repair was $1,000 - I don't know if that's reasonable or not.

Then the city replaced our natural gas line (while replacing our road) and Jason came out to connect our natural gas line to a new line that the city ran and then he told me to get the gas pressure from Alliant and that was the last I heard from him. He also proposed many expensive add-ons, the quote ($1,000) was almost double what we ended up paying to Upmann ($560), and then they ghosted me again. Unbelievably poor service. I'm worried that I was horribly overcharged, never received my AC check, and just feel awful about the whole exchange with this company.

We will never hire Midwest again.

We went with Upmann Heating and Cooling instead and they were WONDERFUL to work with! Upmann was professional and courteous, arrived at the time they said they would, responded to texts and calls, interacted with Alliant on our behalf, were very clear on what they were doing, completed the work quickly and charged us fairly. SUCH a different experience. I WISH we'd have known about Upmann earlier!

Jason’s and his crew were awesome to work with. Not only did they come out right away and give an estimate they also offered several different options and price points. Once I approved the units I wanted, they install within a few days. Installation was quick, professional and the areas were left clean. The installation of our furnace was very tricky since we were moving the new unit to basement and removing the old unit from the main floor. Both the ac unit and the furnace after installation were left looking immaculate. All vents, piping and wiring were arrange perfectly and not in the way for us. They really did an outstanding job and we couldn’t be happier. Will definitely recommend Midwest Heating & Air to everyone.

The guys were amazing. They did a great job installing, and were very efficient.

I was not impressed with the services. The technician did not clean up his mess, wiring was left incomplete, furnace venting was not correct, a/c wires left exposed to the elements, a/c lines were removed and hole was left open into my house where mice could easily enter, took two days to install and still not complete, technicians show up later than I was told, I would have appreciated floor protection or boot covers from a professional company, the owner was very nice but I’m not impressed by the quality of work I received for my money.

Very professional,very informative, friendly. I would and will use Again in the future..

Only company in the area to take my call in an emergency. Plus, the response was prompt and professional, and the service was high quality.

Jason was Awesome. He was very genuine and helpful. Thanks for showing me how the furnace works.

My central air went our on a 90 degree night, I called hoping I might get an appt on Sat morning, to My surprise I got an appointment in an hr that very evening and it was up and running that sane evening. The service tech showed me the price on line of the parts not that I doughted him, and is going to text me Pictures of easier Apirl Air Filters on line that I can purchase and install my self i highly recommend this place!

Everyone from Midwest was great to work with, very knowledgeable, and dependable. They listened to what I needed and educated me so I felt I was making the best choice. I'd recommend Midwest Heating & Air to anyone.

Jason was great! He was very kind and professional. I appreciate him explaining everything to me. Will definitely be using their services again.