Evergreen Home Heating and Energy

Alec from Evergreen did a fantastic job servicing my AC units throughout my house. He is very kind and professional, and did a good job navigating me through how to properly care for the units. He showed me how to easily clean my unit filters and gave me some tips on regular maintenance, and safety management. This was my first service with their Comfort Club and I'm at ease regarding future services - based on today's experience. It was timely and efficient, and Alec really delivered a positive customer experience.

I'm disappointed to write this review. If I were only reviewing the installation team (Gaeb and Don) and the final product (a smoothly working ductless A/C system), then this would be a five-star review.

However, as other reviewers here note, the customer service is very poor, and there were failures at multiple points in the process:

1. Scott, who did the initial visit and quote, got several things wrong about how the installation was going to need to go. Most importantly, he did *not* warn us that the electrician would need to cut through dry wall and that Evergreen does not repair the damages it does (although the other members of installation team did patch up their work). A neighbor who also worked with Scott reports that he gave them attitude in response to some questions.

2. The electrician needed us to choose between (a) having exposed wiring in the house or (b) cutting into drywall. We were given very little notice to make this decision and did not have time to think through the consequences and costs of this choice (since it was not easy to get him to the site). We chose (b), for which the estimated repairs are $900. Which led to...

3. Evergreen does not take responsibility for that damage nor has any way to help customers get the repair. These are hidden costs that Scott should have told us about. When I spoke to the residential manager, Ryan, he was completely unhelpful. He merely repeated that this was common (so why don't they have a solution?) and it's in the contract (which it is as a half-line item buried in the text). I then complained again to Ryan's admin assistant, who passed me on to the general manager, Jamey. Jamey worked a little harder than Ryan to resolve the problem, but the solution still involved passing on the costs to us and ultimately was not tenable.

To summarize: the installation team (except the electrician) is great, the sales and management team offer unsatisfying customer service. I strongly recommend you work with a company that offers better customer service and won't leave you with $900 worth of repairs at the end of the job.

Our furnace unexpectedly stopped working. We called Evergreen Home Heating & Energy had a technician out to our home the same day we called to address the problem. Everyone we spoke with was courteous, helpful, and professional. We really appreciated the responsiveness.

We received 3 quotes from different companies for ductless heat pumps and installation. All were about the same price, however, Evergreen was the most thorough during their appraisal. They took measurements, estimated our insulation rating, and asked us about our aesthetic preferences for the piping outside of our house.

During installation, the technicians all wore face masks and took off their shoes while inside! I felt very safe and impressed. The technicians were also very professional and truly care about their work. They checked everything once finished to make sure that their work was perfect. I can't recommend Evergreen enough!

This is an excellent company. I had Evergreen install a new ductless HVAC system. Their bid was very fair and the salesperson was on time and answered all my questions. Installation took three days as promised. I've had the system now for two years and it has performed flawlessly. It still tests above spec. From beginning to end including two annual service calls Evergreen has met or exceeded our expectations . I highly recommend them to anyone needing heating and/or cooling equipment or service.

Alec was awesome. He was prompt, fast, and thorough. We had Evergreen in to diagnose why our HVAC wasn’t working. Turns out it‘a a dinosaur. Alec was able to get our AC running in under 5 minutes, and was able to quickly diagnose why our heater wasn’t turning on. He laid out all the options for repair and when we elected to forego repair in place of just installing a new one, he laid out our options and the pros and cons of each. Totally solid dude who knew his business. I’d totally recommend.

Excellent service, and the tech was very thorough, made sure to address anything and everything. And gave a good explanation on the work that he performed. Heater runs beautifully.

A fantastic company. I had a great experience with Alec Smith. He came on time and explained everything and how we should be cleaning the unit. Very particular and detail orientated and very reasonably priced. I am delighted with this company. Would recommend Alec Smith and Evergreen to work in your house!

Mike was very quick, professional, and took the time to explain everything to me. He even showed me how to clean my filters if I wanted to clean in between regular maintenance. At a time when some companies were very difficult to get a hold of, Evergreen was responsive and able to schedule my appointment within a week or so of calling.

Just a great local small business. From the sales process to install, I was impressed by the Evergreen team. I collected bids from several HVAC businesses and ended up selecting Evergreen because they offered a competitive price for exactly the services I was asking for, and were generally organized and responsive. The install crew arrived on time and the completed work just looked tidy. The install crew answered some of my questions about upgrades to filtration for summer wildfire smoke--I will likely have this team come back to perform this additional work.