Eco Air NW

After getting multiple quotes from other companies (including Costco) and exploring the various heat pumps they offered, I decided to hire Steven at Eco Air NW in December to install a new heat pump at my house on Beacon Hill. Not only did he offer me the most reasonable prices, the VRF heat pump he installed for me is one of the best available heat pumps available for a single family home. Steven took his time explaining the options for me and patiently answered all my questions. It was an absolute pleasure to work with Steven and his employee Rock. They were both extremely professional, timely, knowledgeable, and did everything the way it's supposed to be done. I had a blast interacting with both of them, and have even recommended Eco Air NW to all my neighbors and friends. I intentionally waited until the weather turned hot before I wrote my review, and now that I've experienced both cold and hot Seattle days, I can confidently say that the unit Steven installed works great! After the first hot week a couple weeks ago, my wife and kids walked into the house and kept saying how thankful they are for the heat pump Steven and Rock installed! I give them an A++ all around, and would not hesitate to recommend them to everyone I know. I will also be hiring Eco Air NW to come back annually for maintenance and tune-ups of the heat pump for the years to come. Cheers!

Steven and Kyle are the best. They listened to our and our neighbor’s concerns. They were friendly and worked quickly despite unanticipated delays. I highly recommend everyone to use their services.

After last year’s heat wave I knew I wanted to get a mini split system installed. I got quotes from four companies and some were a month out to even schedule a walkthrough to get a quote. Steve was by far the most communicative. He was patient with my (many!) question and had the fairest price. Him and his team were professional, on time and efficient. He helped me find a great location for the compressor unit that wasn’t in front of my house, which some of the other companies were recommending because it was easier on them. The unit is powerful and looks great. I highly recommend them!

Steven, Gene and their crew did an absolutely flawless job. I was educated and informed by them prior to selecting my system, I never felt pressured in any aspect when deciding which route to take. They showed up in clean work vehicles and were clean cut and polite. Their equipment and tools were organized and maintained (this type of stuff is important to me).

One of the main aspects that I appreciated is the level of communication I received - they were responsive, honest and kept their word throughout the project.

Their pricing was very competitive and the level of service I received was ABSOLUTELY TOP NOTCH. There were multiple instance where I could have received a change order depending on how the parties viewed the issue at hand - however they never tried to charge me more than what we agreed on originally.

I received a follow up call from Gene 6 months after the install asking how the system was performing - who does that? Many contractors do not want to ask that question because they are afraid of what your answer would be! Save yourself lots of needless legwork and deal with these guys.

We were very happy with the service provided by Gene & Steven. Our furnace stopped working on Friday. I found Eco Air NW through home adviser on Saturday and had an appointment on Monday. After getting a couple estimates we chose Eco Air NW and let them know Tuesday afternoon. They were able to install our new heater on Thursday as well as install a new water heater we added to the order. We are very grateful to have such speedy service and competent installation.

Eco Air NW came through faster than anyone else we called. They preformed the job quickly and cleaned up behind themselves. The price was very good compared to other suppliers also. Very professional. Will use them for all the maintenance needed on our heating system.

Gene did a great job helping me think through all the variations available to me for heating my house. I tend to ask a _lot_ of detailed questions and take a lot of time to decide before I act. Gene was patient, responsive, and non-pushy during all of this.

Once everything was decided, Steven came with his crew. They efficiently and beautifully installed a system that passed inspection and has made my house much more comfortable for the last two months.

Highly recommend this company! I cannot say enough about how professional, knowledgeable and polite they were

Steve answer the phone right away, return my phone calls with information I requested in a very reasonable time frame.

Steve and his crew came out to install a new heat pump and air conditioner for our home same week we spoke with him..

they all were very polite and patient. Showed up promptly. The work was outstanding and they cleaned everything up when they were done. They even program with the thermostat for us and showed us how to use it . They explain things in detail to me and my husband to help us understand how it works. We are in our 80s and for him to take the time and patience to explain things so we can understand was wonderful.

Linda & Royce Renton, WA
(Review sent by daughter at our request) we do not do computers.

Highly recommend Steven and Gene. From first contact to closing they were punctual and highly communicative, which sadly is hard to find. They showed up on time for the estimate and when they said they were going to be here for the work. Very competitive pricing as well.

My house wasn't the most easiest to set things up in, but they did a great job working through the obstacles and talking through options.

Most other local HVAC companies have a lot of overhead with office staff, advertising, etc. I'd rather support a local business with a smaller operation who seemingly care about punctuality and workmanship and not just volume of work.

Will use again when needed.

Steve and Gene were fantastic. They were just great people who were very thorough in their assessment of what we needed (and didn't need) to fix our A/C system and were always helpful in answering any questions we had. They were timely, courteous and efficient throughout the entire process, and we would gladly use them again in the future and recommend them to all of our friends.