Alex Hvac Service Llc

Alex HVAC Service, is a very reliable and Professional Company.Alex is very knowledgeable, and well versed in today's latest and newest designs and technologies.I would refer and recommend this company to friends and family members to call on and utilize their Services anytime, as a preferred 5 star legitimate Professional Service. He is also very friendly and helpful in the way of analyzing what the best option is for your situation regarding what a customer's budget is.
Best Regards
Walter Jones
Area Manager At
Falcon Hvac Company

Alex and his crew are fantastic. We hired him for a cleaning and are very pleased. Looking forward to working with him again on some larger hvac needs at our new house.

Excellent customer service with honest and fair prices! He has quality work that is efficient professional and fair! I am very happy with all the work and I would recommend Alex HVAC to everyone!

Great company, I called same day and they were able to squeeze me in and replace my blower.

I was a bit disappointed in this company. I requested them to come out to install a new AC system and a furnace. I did not get the sense that he knew what he was talking about, what he was offering, and what he was capable of doing to install a new HVAC system.

When I called it was “Hello”. I had to confirm if I had called Alex HVAC. When I told him that I was looking for an estimate, he wanted me to text him the address and my name, which is extremely odd. But I did it anyway. He came over 2 days later (maybe the following day, I can’t recall), he came with his iPad, told me a few things about my ac system and then said he would email me an estimate. All in all it was about a 5-6 min event. Well, It’s been about 2-3 weeks and I still have yet to see the estimate. $12,000 went to another company because they were on point in listening to me and answering all my questions. Be aware of this company. Things just didn’t seem right..

Update: an hour or two after posting the above review, I received the estimate via email. Coincidence?? According to their estimateD they came July 6th, and it’s now July 24th. I’m a bit disappointed but nonetheless I’m glad to not have chosen this company.

Update 07/30/19: I received a call from Jason from the company on July 25th requesting I update my review to a more favorable one. He has given me word that the employee who came out had some sort of medical emergency, hence why I hadn’t received the estimate. He sent a text on 07/28/19 to remind me about the review and to advise me that this is their livelihood and they had already lost a job due to my honest review. I’m not sure how they came to that conclusion but that’s what was written to me via text. Today: 07/30/19 I had two missed calls from Jason. I called back and he once again was following up so that I would provide an updated and favorable review for this company. I unfortunately write reviews from my honest opinion, hence why it’s a review, coming from my perspective. I cannot and will not alter my review based on a conversation over the phone. To satisfy his request I have updated my review and added what our call was about when he called me and text me on three different occasions. On today’s call with Jason he advised that he now has lost two perspective clients based on my one review of them. Again, I’m not sure how he’s tracking that because if I based my decision on reviews, I would t be calling the company to tell them about why I wasn’t hiring them. Anyway, to make a long story short, that’s the updated version on my behalf and I get the sense that they don’t accept anything less than a 5 star review. I am updating my star rating from 1 star to 2 star for effort and because Jason was being respectful.

If they had only made this kind of effort to earn my business I’d be happy. Anyway, everyone can make their own judgement on this company based on all reviews to include mine.

I attached a photo snapshot of the text I received yesterday - 07/29/19.

Alex HVAC installed a ductless HVAC unit on a new big room addition to our house.
The work was of excellent quality and within cost and schedule. They were also very responsive to questions and follow up with incidental issues that may have arised.

I had mold in my furnace. A different hvac company was offering to clean it and the ducts and install a new uv light and recycle old one (only bulb was burnt out) for $2k. Alex did all that for $1200 and added 2 extra uv lights and replaced the old bulb. Then he came back and replaced the old transformer for free a week later when the lights stopped working. Great company!

I would not recommend this service. They were supposed to come and do a maintenance last year and never showed up. This year they said they would come at a certain time and never showed up. When they finally did showed up after 3 different appointments they were here for five minutes top. They replaced the filter (that I bought ) but installed it incorrectly so about 4 inches of the filter was hunging out and they did not place the filter cover back in place. I had to take the filter out and install it correctly myself. They did not check anything. Really bad service, they don’t worry about the time you waste waiting for them nor the quality of the work. Don’t call them

FRIENDLY AND FULL OF INTEGRITY. In the heat and humid phase of May, started experiencing some AC problems. To add to the stress, we were in the middle of preparing our house to move. Our AC started to shut off in the middle of the day. Mr. Alex from ALEX HVAC to the rescue! Alex HVAC got to work quickly and began to rule out the problem. Unfortunately, it took a couple of visit, but Alex HVAC's persistence eventually found the problem. We now have a cool house and can pack and clean the house in comfort. Alex HVAC made every effort to check on us to make sure the AC Unit was working, and made ever effort to come the house as soon as he heard there were any issues. Because of Alex HVAC, we discovered some wiring issues that were affecting the AC Unit...the loose wiring was causing a short and burning within the switch housing Because of Alex HVAC, the worse case scenario was avoided for us and future tenants for our Landlord.

Alex is very fair and professional. He also delivered on everything we agreed to- timeframe, price, etc. What I valued the most is that he gave my old unit 9 lives so to speak- and never pressured us into the new unit until it was truely unavoidable/time. I will repeat this spring for the downstairs unit!