Kellam Mechanical

Kellam is absolutely top notch! I have an Apollo heating system and the part that I needed was out of stock locally. They ordered the part, got it delivered quickly and set up my repair. Unfortunately I had some unforseen problems from previous contractors working on the system which Kellam had to diagnose and fix. They sent a tech out on emergency service at 10pm, a master plumber the next am then finally an Apollo specialist that afternoon to get my system running properly. I feel that Kellam really went above and beyond what any other company would have done to get my heat running. Also their techs exhibit much more knowledge and experience than any other company that has worked on my house. If you have a HVAC or plumbing problem you can't go wrong by calling Kellam Mechanical.

We have Morgan come out to the house last week to check out our heating system, after our gas bill skyrocketed. He was able to do a full check up and suggest out hot water heater be flushed. Today we had Ben come out to do the work. Both were the most professional and knowledgeable service technicians we have ever worked with. They were both on time and didn’t rushed to run out of here. Also!!! The office staff are so sweet and knowledgeable as well. We called a few other places who were snarky and had no idea what we needed done. Kellam mechanical will forever have our business and we will tell everyone we know to use them!

We selected Kellam Mechanical to replace our 2 ac/heat systems on our home due to coworker recommendation. Our first contact with customer service started a great relationship. Within 2 hours, a technician (MORGAN) was onsite and accessing our heating issues (he definately knows his job). We decided to replace both systems since they were at end of life. The installation team installed 2 dual fuel HVAC systems w/ductwork. Entire worksite was kept clean during entire process. BEST 40K spent. We highly recommend them and will keep on our phone for any other mechanical issues that may arise. 😉 😀

Shawn was our technician. He was very knowledgeable and helpful. He was also very quick and efficient checking every aspect of our system. Shawn was very respectful of our space taking off his shoes. Every time he came into the home. Which I appreciate it a lot. Shawn was also able to give us some tips on how we can make our HVAC and heating system one more effectively. Definitely would recommend.

The problem: system runs and pushes air but house is getting warmer. Airhandler located in crawl space.
Around noon for past 2 days system keeps calling for cool but house temp rises to 84 and then at 8pm house starts to cool down.

Symptoms also included cold crawl space. (Possible ductwork that might be open)

Zoning board clicking sometime (about every 10 seconds)

On second day of issue scheduled for diagnostic tech to find issue and here's what happened

Received text from company saying tech was on there way. Recieved text from tech saying he was 20-30 min out. Tech didn't show for till 1.5 hours from when tech sent text. When he arrived on site was distracted by calls from office about other diagnosis issues.

System was running and so tech could see issue and he took pressure readings. Went to air handler and found frozen lines. I pointed out how cold the crawl space was and that it was colder then the house. As we head back to the heat exchanger he stated I needed about 1 pound of refrigerant and showed me his initial readings. Turn system on after de-iced and found all refrigerant level normal and I didn't need refrigerant. I pointed out the zoning board clicking. Tech stated he couldn't diagnosis zoning board. Thinks could be bad motor but told me to monitor. Unit ran for 4 hours after tech left with fan continously blowing out of all vents in house and the temp in house didn't drop. Following day the system iced up again.

If you pay this company to Diagnose an issue know they will not test zoning boards signals, possible stuck dampers, or fan motors. They will only give you a pressure reading and guess at possible things it could be without testing those devices.

Google can list possible issues. And all the listed possiblities causing an ice over state next to them to call an expert to get the correct diagnosis. Which apparently isn't this company.

Talk to the manager of the company and he backed his tech saying he's one of his best techs. How does a manager back a tech that doesn't diagnosis the components just does guess work?

Will not do business with this company again. Currently paying another A/C company to actually Diagnose the issue.

Today I put a temp gage in my crawl space. And it's 68 with today's temp outside 92.

These guys are truly amazing. On one of the coldest days in January my heat went out and my home temperature dropped to 58 degrees. I called 6 different HVAC companies and Kellam were the only business that were able to send out someone immediately. The technician Justin L was extremely knowledgeable and respectful and answered all of our questions. Justin knew exactly what the problem was an was able to get our heat back on the same day. He had to come back the next day to install the last part we needed and to double check our existing wiring. He explained to us that the issue could have burned our home down because of the disconnect box some how caught on fire. I’m grateful for Kellam, Justin, and there great customer service. I will be using them for any of my HVAC needs going forward.

Gerald was awesome! Couldn’t be happier with the service I received. I’ve used some of the other HVAC companies around and Kellam Mechanical is just better than the rest. Gerald was on time, incredibly knowledgeable, and very personable. I haven’t received this level of customer service in a while. So happy I called them. Definitely recommend them to anybody looking to have their HVAC system serviced.

Jamie showed up on time. He was professional and courteous. Jammie was extremely thorough in his our summer system checks. He recommended a couple of things to prevent larger repair bills down the line. Overall excellent service. LR

Had a leak in the front yard from pinhole in pipe. Ricky Rivers was our technician. We were notified in advance he was on his way, he arrived within a very acceptable time window, and got right to work. He made sure to show us the leak, explain the work, then validate that the leak had been repaired. It was a hot day for Spring and he was working solo, having to dig through maybe 3 cubic yards of wet dirt and clay. Great attitude, steady effort, and high level of service. Will request him for our thankless water heater service contract. Very pleased.

Wade Smith sent a text to say he was on his way to perform the yearly maintenance on my GENERAC generator. He said he would be here in an hour and he was. He is always dependable and courteous. I’m very fortunate to have Kellam Mechanical technicians who also service my HVAC system and Mr. Smith to service my generator.