Botetourt Mechanical Inc

Do not use him. Cannot believe he is licensed. Had to choose 1 star because could not review otherwise. My husband and I are realtors and we would never ever refer anyone to this unprofessional company. It is one man and his girlfriend. We caught them in several untruths and delayed and made up stories. The warranty company uses them. He did not know how to diagnose the problem, guessed and ruined our HVAC as a result. We had 2 other reputable companies come to investigate his work and said he did not do correctly and now has to fix what he did. He/his girl friend dont return calls and do not come on scheduled days. Made up stories about why. Additionally, sent strange texts with abusive language seemed very uneducated-like. Completely surprised he is allowed to do what he does. Not professional. Not knowledgeable. Concerned about making money and not taking responsibility for his actions. If you choose them you will be very regretful for doing so. He sets a poor example for our area with professional services.

Terrible service, no show for appointment that we drove two hours for and took a day from work. No apology either. Then put the wrong system in, overcharged us for duct work he had to modify because he put in the wrong system which was included in warranty. Never installed new thermostat, but charged warranty company for it. Received nasty emails from the contractor's girlfriend. Filed a complaint with warranty service, and they corrected the problem. Just had another issue with system because he put too much Freon in when they installed system, and of course it was because he could charge more. Awful and will never let him come to our home again.

Enjoyed dealing with Mike and Jen. They were sent to me by my home warranty company, and Mike was able to quickly figure out my HVAC problem. He showed me and explained everything he was doing along the way. He also made sure to tell me that I had a possible leak, and that the problem could come up again down the road, at which time they would go in and do a more thorough look for the leak. He did a quick check while he was here and found a small leak that he fixed. Mike even helped me with getting the outside unit and pad re-leveled (guess it sunk into the ground a little on one side).
All in all they seem like an honest company who I would be happy to work with should the need arise in the future.

Edit: My service request was dispatched from AHS to Botetourt Mechanical. I was told that I should receive a call from you all on the next business day. I waited the full day to give you all a chance and I did not receive a call setting up an appointment. I called the following morning to follow up regarding my service request and received no answer. I then reached out to AHS and they attempted to call you all and received no answer. They also sent an email to you all on my behalf to solicit a response concerning my service request. I still received no call from you all. I’m not sure how you all do business, all I know is that I never received the opportunity to do business with you due to your lack of response. Unfortunately, my heat has been out for the past couple of days so it is imperative that I get someone over to diagnose the issue. I have requested that I receive a new contractor to resolve the issue.

We had great experience using Botetourt Mechanical. Mike & Jen were professional, did what they said they were going to do and nice! Very pleased with HVAC since they replaced. Great to work with.

I wish that I could put this as a zero star but I will give it one star. My husband and I have had our insurance with American home Shield and we began having air-conditioning problems with our heat pump.we went online and place a claim in April and we were referred to Botetourt mechanical. Horrible mistake everything started out fine they came and put Freon in her old unit and said that it should start working within two weeks the house was back up to 80° so we called our warranty company and they sent botetourt mechanical out again in which he placed more Freon in her unit and he said that he was going to begin the process of getting us a new unit with the warranty company . After waiting three weeks we were finally approved to have the new unit placed so he came and installed it around June and he said that it would be compatible with the air handler upstairs in our attic we went through the whole summer with the air conditioning doing extreme fluctuations and then we found out that the air handler was not compatible with our heat pump that was around July and they did not fix our unit until Friday, October 14 now during that time we were given several excuses about the warranty company not approving things or the supply company not having it in stock we were called by the warranty company and were told that modifications were going to need to be made to our air handler and our ductwork and also electrical work so we would need to pay $350 out of pocket now we originally thought after all of the problems that we've had why would we need to pay anything out-of-pocket but but after we talked to the warranty company and they explained to us why we were needing to pay it we complied and we waited months they came in finally fixed it on Friday and when they left they were waiting for the payment we told them that we had spoke with our warranty company and they said they were going to advise us to put the payment on hold because they were going to review our case the company became very angry they were inside our home and I told them that the ductwork had not been modified and there was no electrical work done. We requested them to show us the work that they did and they denied we let them know that if they cannot show us the work that they performed then we would take this up with them in court he proceeded to storm out of my house slammed my storm door cracked the bottom of the door and sped down the road this is not a company that I would request to anyone during this time frame I have been going through neurosurgeries and have not been well this is caused a lot of stress to me and my family all to get something that should've been done correct the first time we were told by another company that the air conditioner unit outside or the heat pump and the air handler upstairs should have been completed at the same time but they were not and then on top of that because our air conditioner outside was working so hard because the air handler could not keep up our compressor went out so that meant that we waited more to finally get everything working we had to purchase air-conditioner units to put in the windows and botetourt mechanical did bring an air conditioner unit for us to use in the window but it was supposed to be temporary and instead we have that in our home for about a month this process was not the way that I expected it. To me it was not handled professionally we will never deal with Botetourt mechanical again I highly suggest that if you were reading this review you will caution yourself save yourself a lot of trouble choose another contractor with in your home warranty it's not worth the aggravation

Recieved service day after I called. True to price quote. Professional helpful and polite. Will use their services again. Had my gas fireplace serviced and he also took a look at my gas range oven for one fair price.

what a joke. home warranty company set them up for me to fix ahu and after 2 weeks of no contact whatsoever, no returned calls, they stood me up 3 days in a row. as unprofessional as could be, I wouldn't let him repair a dog house

Wow save my life great service sometimes a little late because he's helping other customers but wow look at how much time somebody writes because they're angry too bad more people don't write the have good service

Very disappointing service provider. Look elsewhere if you want reliability