Botetourt Mechanical Inc

Mike and Jen are awesome great service with fair rates!! I’ve have multiple issues with my hvac and Mike had them fixed the first time Everytime! Will work with again if needed in the future!

They came and intalled a brand new bryant furnace for us less than a year ago and it's already broken. He did a hack of a job installing it under my AHS warranty and showed up 4 hours late for the install. Left for several hours in the middle of it since he didn't have the parts he needed (again) then came back with his girlfriend and dog and they sat in my driveway until after 10pm. They are a joke of a company and do not let them in your home or you'll have more problems than when you started. Also they are terrible about getting in contact with you. Just don't use them for anything

My heat pump started to malfunction in the deep winter. I got contacted by them via my home warranty. They took forever like 3 weeks to do anything. Finally they scheduled a Thursday morning to come replace my condenser. So I put everything aside and waited. NO show. no call, no apologies. I was never able to reach them for clarifications that day either because none of the phones was working or picked up. They did call me back finally after my home warranty had pressured them and they and scheduled the next day again. I was again told that I should be able to contact them directly. Guess what happened. Now show, no call, no apologies again for Friday appointment. Enough is enough. Bye bye American shield home warranty. of course you should avoid this company also because when they were in direct communications with me ,they stood me up twice without any explanations or follow up, which indicates they lack the most basic level of professionalism.

Put in a work order to fix our heat through American Home Shield (AHS) in NOVEMBER 2021, and it’s JANUARY 2022 and literally nothing ever got repaired or replaced. This company does not take calls, only text messages (red flag). He came once to diagnose and never came back. A lot of no call no show appointments without bothering to call or text later to explain why they never came - I had to reach out to them to get a response. Parts were always ‘on order…coming anytime.’ Was patient with delayed response due to pandemic supply/manning issues, but 2 months is terrible.

Filing complaints (sent them the phone and text logs) with the county and with AHS to drop their contract with them so that no one else has to suffer. Telling everyone I know not to use them to save others the frustration and loss of money.

Feel free to message me for real-world screenshots in case a follow-up reply claims otherwise.

I made a claim for a A/C Tune Up through American Home Shield. My case was assigned to Botetourt Mechanical (BM). I received a email from BM with the times/dates that they had open, we agreed on Wednesday 05/25 between 8-12, I received another email 05/25 at 9:22am stating they were on the way, no one ever showed up, we waited all day. I emailed them twice and called with no responses. This is the 2nd time they were assigned a case, and that I had issues with them. The 1st time I let it go, but to advise you are on the way, and we take a time from work to wait all day without even a call or email for an update is unacceptable.

My home warranty company referred Botetourt Mechanical for a HVAC issue I was having. This company was a wonderful choice. From the start Mike and Jen were both very professional, friendly and communicated well. They provided exceptional service and the job was done in a timely manner. I'm grateful to report my central air is working with no problems since the repair. Overall, I highly recommend this company for any future HVAC needs! Thank you both!!

Was assigned this company through home warranty and was, to say the least, disgusted with their lack of professionalism and common courtesy. Examples range from not showing up (twice), telling us they had emergencies from daycares that took priority over our ac problem, all the way to not returning emails or phone calls. After several calls to the home warranty company, they FINALLY showed up.
Imagine my joy when the ac starting acting up again 2 weeks later and the home warranty company assigns me none other than... You guessed it... Botetourt again! This time, I got voice mail and then the voice mailbox was full... shocker!
I called home warranty company and explained the situation and was luckily reassigned another repair company. Good riddance!

Wish I could give negative review. American Home Shield sent Mr Mike Ulrey the owner of Botetourt Mechanical (also gave himself a postive review on this same site). Multiple no shows and cancelations last August before got a new unit - Was October before this happened; now less than a year later the unit is not working. Called Botetourt Mechanical and v/m was full; had to call warranty company to get appt scheduled and again canceled with promise to come out next day - no show and no call. Called another company out and has a freon leak $2700 to repair or $6000 to replace. This guy and his girlfriend are unprofessional and unreliable - don't use.

Came out quickly through AHS. Kept me informed and was great to work with.

My HVAC went out, American Home Shield had Botetourt Mechanical come out, they were friendly and on time. The person others refer to as his girlfriend is his 2nd hand and organizes everything from what I seen. She was very friendly, and kept in touch when they found I also needed other parts that were back ordered. It was near 100 degrees when my system went out , no back up.
They even offered window units for me to use while waiting on the back ordered items.
They came again and completed the whole install. Had no issues or problems with anything. It was a good experience. System is running great. I would recommend.