Foster Plumbing & Heating

This is a good company you can trust, I have maintenance contracts with them for many years. Technicians are very professional and friendly.

We had a late night shower leak and Foster's came highly rated in our Google search. So we called and got FELIX, he did not disappoint. He was professional, precise and reassuring that our "emergency " was a easy fix. He gave us several options for appointments and was very explanatory of the whole process. He knocked out the job quickly and cleaned up after he was done. Only negative was I paid twice as much as I expected. But, it's nice to be on this side of you get what you pay for.🤣.... so, problem solved and on to the one.....

It was my good fortune to share the road with Foster Plumbing and Heating's number 56 van this afternoon. As we approached an unexpected road hazard, the van slowed down and made room for not only I but the car behind me to safely merge around the obstacle. I really appreciate the proactive driving that helped turn a potentially dangerous situation into one that was safely navigated. If your employee's driving is any reflection on your service, I know your customers are in good hands

They promptly responded to, and resolved, the problem with my water heater under the warranty

Foster has installed and maintained plumbing, heating and air conditioning equipment for us since we moved here. Their attention to detail was first class. Now, not so much. This AC system is the first of two they have installed. The other was a heat pump system. Both are installed in the non-climate controlled area of our attic. The system I am referring to now (Air conditioning only) was installed first and inspected by Foster management (Matt Torrence). I didn't reinspect their work because of their previous work standards. I happened to go into the equipment area in the attic and was surprised to feel cool air. It was immediately noticeable. Called Foster, they came out, told me they repaired the leaks that were in and around where the flexible ducts were attached to the air conditioner out put. I was assured that they had fixed the leaking air, so again I didn't reinspect their work.

I have tried to talk to Matt several times on the phone over the years concerning prices, their work etc. It could be days before he responds to my calls. When I know he is there, they will tell me they talked to him concerning my complaint/problem and that he just rushed out to an appointment and was not there now. It has happened too many times to be just coincidence. Seems like our service issues are not very high on their list.
We received a very expensive power bill this month, so up I go to inspect the repairs to the flexible duct connections to the air conditioner, sure enough it's still leaking! Called Foster again, they want to charge me to fix what they were supposed to have repaired before. They told me they were out to fix those leaks in March and now in August they don't want to fix it correctly without our paying again. It was supposed to be done right when they installed the air conditioner, then when they were called back for the leaks.
I have asked the phone person at Foster to have Matt call me on Monday morning (8/09/21). Chances are I won't get a call, before having to call multiple times next week.

Was planning on switching to Foster when my long term company seemed to be going out of business. To my surprise, I needed them for an emergncy visit and subsequently another follow up visit. We had the good fortune of having Timothy assigned to us. Timothy is highly skilled, well informed and methodical. He explained whet I needed in terms that I could understand and persevered on my problem until it was corrected to his own high expectations. IN ADDITION, every interaction I have had with the office staff and scheduling, in addition to the supervisor (Dalton) was remarkably responsive and skilled. I don't know the last time I experienced such high calibar people in one company! Best company I have dealt with in a very long time. Thank you, all!!!

UPDATE: Needed a new heat pump. The entire team, starting with Tiara in the office, Zach as initial consultant and Nick and Chris (think this is the right name) were exampalry service people and peovided OUTSTANDING explanatiosn, followup and details. This comnpany is the GOLD standard!

This was not the first time I have used Foster. Every interaction with this company from the telephone calls to service calls to installations have been great! They are empathetic and timely. They even loaned us a portable AC unit until they could get our new one installed!

Special shout out to techs Tim, Nick and Zack. They took great care of us, even leaving our house cleaner after their work than it was before.

Their technicians are always professional and honest. Highly recommend!!

I've been using Fosters for about 6 years now. I moved back to the area and my wife hired them to install a heat pump. We bid them beside 3 other contractors, and their price was competitive, the man that came to bid the job was knowledgeable and professional, and since they're local, we gave them the job. No regrets.
I had them install a heat pump in a rental I own, again professional, did what I asked, no regrets.
I use them for the 2 times a year maintenance on both my house and the rental, and they do a great job.
I hired a bad contractor to fix up the bathroom in the rental, when I started having plumbing issues (from the remodel) Foster's came right out, fixed it for a reasonable cost.
Can't say enough about them. They are a good company. Not always the cheapest. But they do good work and charge fair prices.

Called on Fosters to replace a hot water tank that we thought was malfunctioning. After scheduling the full replacement, the Fosters installation crew arrived and deduced that the reason for the failure wasn't a malfunction of the tank, but an electrical breaker that was failing. Rather than proceed forward with the replacement, the crew helped locate an electrician to fix the breaker. What could have been an easy job to take advantage of an unsuspecting customer was handled professionally, honestly, and with absolute integrity.

If you have doubts about whether your contractor treats you fairly and honestly, you need a better contractor. If you're calling Fosters, you've already got one of the best. Have great confidence in them -- they will treat you respectfully and honestly. It's a rare breed to find!