Bell Cow Services

Super prompt. Solved our AC problem quickly and offered advice to save $ on filters and improve performance. Bell Cow has serviced us twice now for different problems. I would definitely recommend them.

This company was referred from my home warranty company Old Republic. I had a leak issue and old republic decided they would cover fixing that. A female by the name of Jakira calls goes over information with me and sends me a contract. The top of this form says this is what your home warranty will not cover and it’s says total due $1095.00 page 1 of 2 with a signature required on the 2nd page. 3rd page which isn’t number says total due at completion $4400.00 so I immediately call after seeing this startling amount especially being that I expected my warranty to cover it. I call and I get the same nice young lady and I let her know I received the email and have some questions about the numbers on this form. I specially ask word for word “Is the 1095 what I have to pay”? She replies yes then I proceed to ask what is the $4400 at the bottom is this what my warranty pays”? She replied yes. Ok so all I have to pay you all is 1095 correct? Again she replies yes. So we proceed to set up an appointment which was roughly 2-3 days later she also lets me know someone will stop by to get me to sign this paperwork prior to beginning....ok fine. So I share the information with my family and they recommend I call back to see about a matching unit to the one that’s outside she goes over this with me and lets me know it’s 7k to match what I have so I say “ no I’ll keep what I have because I’m sure my out of pocket cost of the 1095 will increase”. I say this to say I’ve spoken to this young lady multiple times at this point and there is clear misunderstanding seeing as I was told and assumed the $1095.00 was my ONLY out of pocket cost. So the young men arrive Wednesday 3/18/20 and do the work and I call the company and who do I get “Ms. Jakira” again and I let her know I’m calling to pay and provide my card information. She ask ok do you provide authorization for the $4400.00? $4400.00 at this point I’m confused and state isn’t that what the warranty is covering? She advises me that my warranty covered my issue which was the leak from my indoor unit and I requested a new outdoor unit and signed paperwork. Well to begin with why would anyone request to pay $4400 for something that your warranty covered for you ? If old republic paid you to fix the issue which didn’t include and entirely new outdoor unit what would be anyone’s reasoning for requesting that ? Unless you just had the extra $4400 laying around. I say this to say I was misinformed and misled and was not provided clear information when I called. Unfortunately I don’t have the $4400 to pay this company and could only pay the $1095 I assumed I would have to pay. I’m currently out of work at home with my children and family and because I couldn’t pay they also took the breaker to make sure I couldn’t use the unit . I have 6 individuals in my home and to keep them warm we had to purchase space heaters to keep the babies warm because I couldn’t use the unit. I cried all day I’m so upset that this happened and the manager didn’t offer any alternatives besides “You need to pay us”. We are a low income household and it would take me forever to save an extra $3300.00 PLEASE DONT USE THIS COMPANY and if so make sure they didn’t sell you something that you don’t need and then make it seem as if your warranty is covering it!!!!! Also if you are a woman please make sure your husband or another trusted male that’s knowledgeable about HVACs Is on the line with you so you understand and won’t be taken advantage of. Unfortunately I had no one :(

They were called to assess an HVAC system that was working but not efficiently. Technician condemned one unit and said we'd have to replace the other as well. Total estimated cost $5,000 to $6,000.

We called another company. They assessed, removed overfill of freon put in by Bell Cow. Changed out valves and replaced a thermostat. Total cost $560.

The Bell Cow technician was very knowledgeable and explained all he did thoroughly. He explained what was going on in my HVAC system and recommended maintenance I could accomplish myself that woulds improve the HVAC system efficiency

Paul from Bell Cow is a delightful young man. He knows his "stuff"; is very courteous, timely, and responsive to problems. I have been very pleased since finding Bell Cow to service my heating and a/c needs! Thanks, Bell Cow and Paul.

Their phone support is always so kind and cheerful. The techs that come out are the best! Very friendly, clean, knowledgeable and through. Peace of mind is a priceless gift. That’s what I gave with Bell Cow Services.

I was very pleased with the exclusion service performed by Bell Cow Services. The technicians were very professional and ensured that the work was completed properly. I will definitely consider using the company again in the future.

Very timely, professional. Explains what he does so it is understandable to me.
He is a great ambassador for Bell Cow

I chose Bell Cow because they had a great rating and I'm so glad I did. They came out quickly and resolved our issue before the big ice storm hit. THANKS AGAIN BELL COW! We will be using them for all future needs!

Service technicians are professional, efficient and timely. It is good to have heat again! It is also good to know that Bell Cow is standing by and ready to respond to any questions we may have.