Texas PTAC LLC.

They haven't returned my call from over a week ago. Zero stars. I had to give it a star to even post, but make no mistake, ZERO stars.

Unit was fixed on 10th June as mention date on pic. stopped working 6-7 weeks so call them to fix it and refused saying it was 30 days warranty only although previously it was told 90 days. BELOW IS REPLY FROM OWNER.

(1/2) Been more than 30 day not covered warranty was for 30 days . Need to dispose of unit not worth repairing. Not sending no one to pick unit up NOT SERVICI
(2/2) NG you facility any not need to find someone else to service your facility.

Very RUDE CUSTOMER SERVICE..

Very disappointed... Good luck to all who is dealing with HIM.

I called on a Monday morning and someone was able to come out that afternoon to help me out. It seems that their normal operating procedure is to take your defective unit back to their shop for repair, but they do leave you a loaner unit so you don't just have a hole in the wall. By Wednesday they were able to return my repaired unit back to me.

They are listed on the Amana website as a servicer (the only one in fact) and were able to do my repairs all under warranty.

Excellent service and had what we needed in stock.

Great company for sales and service of PTAC units. Was pleased to find out that they are also the Amana Warranty Provider for San Antonio and south and central Texas.

Good