Quarter Moon Plumbing, AC & Heating

I want to say that a few years ago I hired AAA Auger to fix a water spigot for me and they were reasonable and fast. More recently one of my employees broke one and I called Quarter Moon simply because I have a friend of a friend that works there. I called them at about 10 AM and they did not show up until about 7 PM. I was really upset by this, I expected this done much sooner. So, my luck, this water spigot was some different type of PVC, I think it was called CVC. Well, they did not have the part and the only place to buy the part closed at 5. They closed 7 hours after I called... So, I had to buy my customer a hotel room for the night. The next day they fixed the spigot and told me that my bill was just under $500.00. OMG $500 to fix an outside water spigot? I asked about the charges and they did feel the need to charge me $200 for the time spent on the plumber looking for the right part the night before. Then another $280 for fixing it the next morning. The part was less than $4. The plumber did tell me that the glue for this part requires 45 minutes of dry time. So, I paid the plumber $100 per hour for him to wait 45 minutes for the glue to dry and this started at 11 AM. Really, the guy could not take a lunch break at that time? Well, I am sure he did take a lunch break on my bill... Of course I also paid $100 per hour for him to drive to the store that sold the part he needed. Long story short, $480 to fix an outside plastic water spigot. I will call AAA Auger next time.

I paid quarter moon plumbing $363.16 on Feb 2, 2022 to install a new kitchen faucet. 4 months later, the kitchen faucet they bought and installed started leaking badly.

I received this company as a referral from a friend. I was severely disappointed with their service though. They baically charged me $100 to check my bathroom sink only to reccommend I change my faucet. I was fine with them charging a fee for taking time to come home to my residence, but when I tried to call back and reschedule so that they can replace or see if they could even fix it... I never got a phone call back. Even though the lady said someone would call me back that day. I would not reccommend this group to any of my coworkers or friends.

The right thing to do was to not charge me right there and reschedule a time to replace my faucet or charge a more reasonable fee. And keep your word. If someone says I'll call you back... you expect them to.

They did one job for me was happy, but second time around called for a toilet part. They came said no part like that they have and the need order one, quote was over three hundred and I decided to cancel the job and just replace the toilet myself which costs like $100 in home depot . They procided to charge me for the time and driving they did $$214 .00!! Which I refused to pay they only ve been 15 minutes on sight!! They came down to $164.00 after I told them that was ridiculous !! I am very unhappy and no longer use or recommend..!!

I LOVE this company! The a/c division is second to none! Rick's been in the business for 20+ years and then there's Troy who is a super-knowledgeable gem! I had a problem with some work another a/c company did. Troy came out, took the time to thoroughly inspect, check, and test the unit that wasn't cooling. He was able to tell us what it needed and recommended I go back to the to the other company. When the other a/c company didn't want to fix it, Rick and Troy went above and beyond and spoke to the other a/c company for me to help resolve the problem. I'm having Troy come back after the other a/c company does the work to inspect and make sure it's done right. I couldn't ask for anything more! They have my loyalty and business for life!

George and his team took steps to keep my cost low, arrived on time, and worked efficiently to replace a failed Manabloc. I appreciate their honest advice, professionalism, and reasonable cost. They worked very hard on my behalf to find parts and keep costs low.

I am rating Quarter Moon Plumbing 5 stars although my toilet and plumbing is not completely fixed now, with the assistance of Adam, Ronald, Pablo, and his assistant they have diagnosed the problem and advised a plan to fix the problem.

I recommend them to anyone.

I would recommend Quarter Moon Plumbing to anyone in the San Antonio area who needs any type of plumbing or HVAC services done. These guys are very professional, their customer services is always great and they are fair with their pricing.

First day 1 guys come out take 10 minutes to just get out of truck - I had to go out there to show them I was waiting. They get out, walk around and look at the outside faucets, water heater, check out an outside drain - I took video of what they were doing. They check an outside faucet with a gauge and determine ther is a leak, ask me a few more questions which I had to ask my husband because he was a work. Determine it is a “slab leak” call their office and say they can’t do anything because they don’t have the equipment and ask if they can schedule someone to come out Monday. They put me on speaker and I speak to their dispatch who says they can’t have anyone there till montaftenoon and they’d have to get back with me on time - it’s Friday afternoon. I have to wait about 5 minutes to hear from my husband and we confirm Monday is good.
Monday comes we have to call them to find out when they are coming and they say sometime between 1-2pm but that is still an estimate- it’s noon! We go eat a quick lunch come back and 10 min they show up. These guys walk around ask my husband some questions compliment him on his “fancy” gadget (30$ water vapor gauge) say they don’t have the equipment and have to come back. They take a few pictures and my husband asked for a quote.
Really - and we’ll get charged another service charge even though I WAS STANDING RIGHT NEXT TO THE FIRST GUYS ON FRIDAY WHEN THEY TOLD THE OFFICE WHAT WAS QRONG AND I SPOKE TO THE DISPACH PERSON WHO SAID THE GUYS ON FRIDAY COULDNT DO ANYTHING BECAUSE THEY DIDNT HAVE THE RIGHT EQUIPMENT!!
We don’t recommend them to ANYONE - and we’re calling the BBBtonreport then. Crooks. I also putting it out on Nextdoor in ALL neighborhoods and Facebook and Instagram and I’m a flight attendant so I’ll be telling every passenger I see who asks!!!
Shame on you!

I’ve used this company a few times (both plumbing and Hvac) always great service. They responded quickly when I had no heat and the temperature was dropping. Thank you Carlos and Henry for your advice!