Total Environmental Cooling & Heating

I use them every year for my annual HVAC checkups. They are always in the time window and techs are polite and explain things to you.

The last few years I haven't needed any additional work and they only charge the inspection fee. I feel like I can trust them not to "make up" things I don't need.

The first year I used them was right after I bought my house and they found an issue in the system. They worked with my home warranty company to get the repair covered. Later that day, one of the welds busted on the repair and they came back out late that evening to fix it. It meant a lot that they didn't make me go without AC all night, they stepped up and got it done. HIGHLY RECOMMEND!

Nathan is a great guy, he really worked with me and explained everything that I needed and why. He didn't try to upsell me for things I didn't need. Great business and i will use agian.

They charged me $60 to clean the coil on the outside unit. It wasn't cleaned. I've had another repair guy to give me a 2nd opinion on what the problem was and the first thing he said was that the unit needed a thorough wash of the coils. I paid for a service that was NEVER DONE.

Then I was told that the compressor needed replacing. Given the unit is 12 yrs old, I figured OK and was charged $1,300 for installing one. Two days later, the unit isn't working again.

Called them out again, and this time was told it was leaking and they had to do an isolation test which would take 2 days. They did the test and told me it was leaking all over the place and I would need a new unit because there was no way to fix all the leaks. Price: $3,500.

THAT is when I called another company to come take a look and tell me what was wrong and found out Total hadn't even cleaned it when I paid for that service. I also found out that they had cut the lines & welded them shut to do a pressure test for leaks, and left them that way! They didn't even return them to the original configuration, so for anyone else to work on it I have to have them welded back!!!!

Now I'm thinking I probably didn't need a compressor, either, and I want my money back on this scam. Not only for the non-cleaning, and the compressor I probably didn't need, but for a reputable company to fix what they've done so they can tell me what REALLY is the problem.

Don't use these people - they are dishonest and you always have to leave a message - they never answer their phone.

I am so pleased with the service that Nathan provided to us. He knew right away what the problem was with our AC unit, and at no time at all, he replaced what needed to be replaced and cleaned what needed to be cleaned. He was knowledgeable and very professional. I will definitely use Nathan and Total Environmental Cooling and Heating again!
Thank you for the excellent service! My family and I are very pleased!

Thanks,
Betty

Do NOT use these guys. They are part of a home warranty scam where if they are sent by the home warranty company, all they do is look at the outside unit (even if that's not the problem) and report that its "improper maintenance" from dirty compressor coils in order to legally absolve the home warranty company of having to pay anything. I had three other HVAC technicians come out tell me my coils were clean and my issue was with the evaporator coil in the attic.

I'm always skeptical of AC companies, because we have had bad advice, installation, and poor customer service in the past. That is so far from our experience with TE. I know with 100 percent certaintity that they are doing what is best for us and our home. That peace of mind is priceless! They are helpful, knowledgeable, and easy to work with. They'll by my HVAC people as long as I have a home!

Love these guys! They do excellent work and have been the only company I can depend on to really root-cause an issue and solve it the first time out. They are really a good company to work with and are always prompt and professional. I recommend them!

My air conditioner was not cooling. The service tech walked up to my outside unit and declared my coils were filthy and that was my problem. I new then I had someone that just wanted the $60. I had my coils cleaned 60 days ago. You could even see they were clean. He never pulled out any gauges. Only held his hand over the fan and restated "yes it's those filthy coils" I just wanted him gone.

People Rufuse to answer the phone or ever give us a call back. We’ve been waiting EIGHT days now for them to come and turn our AC back on butthey refuse to help us. They even sent a driver to our house yesterday who sat out front for five minutes so the GPS tracker would say he was at our place then drove off. If we weren’t being forced into using this service from our landlord we would of taken our business elsewhere a week ago. They Don’t Care.

TE HVAC had poor service with Warranty service, 3 months with no response and no help to resolve warranty claim. Had to switch vendor to Royal Air Heating & Air - with excellent respnse and resolve.