Total Environmental Cooling & Heating

I have a great experience with Joseph, very professional, reflects the values of his company, explained and simplified his job to me, highly recommend this company

I had a great experience with Nathan and Jim. They were communicative, professional, friendly, and talked me out of an expensive replacement. Our air conditioner hasn't worked properly the last few days despite having had another company look at it this past weekend. These two really got in there to find the issues. Our house is finally cool again. I will use this company again.

Outstanding company. We have had 3 or 4 companies come through to repair our HVAC sytem every six months - these guys found a leak nobody else could and saved us from having to spend thousands on a system replacement, all within the same day we called. Highly recommend for all your home HVAC needs!

This company was sent out by our home warranty company to repair our AC. They repaired our AC issues but did not plug everything on the control panel back in. Our home warranty expired in September, the same month total environmental repaired our AC. Now that it has started getting cold we tried turning on our heater and it would not work. We were referred to another company who came out within a few hours of calling. The tech opened our control panel and said “someone did not plug everything back in, here’s your problem” he plugged it all up and our heater is now working perfectly. He wrote us an invoice and said call the company who did the work, if they’re a good company they’ll make it right. We started with our warranty company since they’re the ones that sent Total Environmental out. After getting the run around they said this was on Total Environment and to speak with them. We called Total Environmental and explained our situation. They argued, became defensive and sarcastic and refused to help us. Happy Thanksgiving, Total Environmental. We will not be using you or ever referring your services. You had one job, thanks for wasting our money

Nathan's team installed a new unit after my old one failed and now the house is so cold even though it's above 100 degrees outside. If you need any AC work done, call him, he will explain everything in detail and does excellent work.

In the worst summer in years, this company is able to squeeze in one more customer to bring quick relief. The tech was in and out of my house in 30 minutes. I was highly impressed with his knowledge. One quick look at my unit, conformation with his meter, and one trip back to the truck for parts, we were cooling down in minutes. Highly knowledgeable, skilled, and professionable. I’ll recommend them anytime

My AC was acting funny, sometimes worked, sometimes didn't. Unfortunately when they came out the first time it was acting fine. Of course, my luck. However, the technician was so thorough, went through everything, and EXPLAINED to me what he was doing. He didn't just rush to get it done, but actually cared to take care of me. When he couldn't find the issue, he reassured me that there was a 30 day warranty and they would come back if it started acting up again. Of course, it started acting up over the weekend. The owner took my emergency call, was super kind and helpful, and talked me through trouble shooting. I opted to not have them out on Sunday. However, they came out on Monday. The technician went through it all, and found my issue this time. He was kind, patient, and talked me through everything. I felt like they were honest people, trying to do the right thing. I would HIGHLY recommend them!

My experience with Total Environmental has been amazing from start to finish. The women in the office are prompt and really nice. My appointment was set within 24 hours and the service tech was ontime and professional. T.E. was able to repair my unit the same day and for a reasonable cost. I highly recommend them!

Horrible! They were contracted through my home warranty (trust me, I would not have picked them) to fix a hole in my a/c coil. They fixed the hole, but did not know enough to check or clean the rest of the unit. When this caused further problems and these new techs couldn't figure it out after four visits over two weeks, the owner came out. He easily figured out that the unit has been run dirty do to his techs not knowing enough and told me that it had destroyed my unit. He explained that both his techs were "just out of school" and "didn't have enough experience" to know better. He admitted they should have done different. When I asked him to make it right, he offered me a new unit at full price plus $2000 labor saying it was an "unbeatable" deal! I took his "deal" to several other companies and they all laughed at it saying it was overpriced and that they knew Total Environmental to do bad work. I asked the owner again to make it right and he refuses to answer me. I have contacted TDLR, the BBB, and will take this to small claims court now. Not worth the hassle. Please go with another company. No integrity here!!!!

Terrible, what a let down. Had great service from them before but this time I have been without a/c for 13 days in July with a sick elderly father, sad thing is I really liked Nathan the last two times he helped me. They charged me an emergency fee because they couldn't make it out on the day we called, and came out the next day to say I needed a part, which was disappointing but understandable. They didn't order the part until 4 days after my initial call!! I called to get an update 3 days later because they said the part would be in 2-3 later (expecting to schedule the service) and asked for a tracking number or who they ordered the part from because they said they had no idea when it would be in. They refused to give me the info but they did give me the part number. I went to Amazon and found 30 of the parts available for overnight delivery. It took 8 days for them to get it. I was told it would be fixed in 2-3 days from the initial call, now it's been 13 days and I had to escalate this through my Home Warranty company to get it done today when the part finally came in this morning. They stopped answering my calls and never returned my messages over a week ago, but when my Home Warranty co calls them, they pick right up! I was originally told the part would be installed the day it was received and then today was told he can't until Monday 7/13 because....wait for it...I had to have my boyfriend call from his number so they would answer and he found out the tech was in a continuing education class all week....in JULY...in TX with an emergency work order assigned to him and the emergency service fee has already been paid and A/C out for 13 days! We have had to pay to buy window units, borrow units from friends and neighbors and my poor old daddy has been very sick due to heat and we can't afford to stay in a hotel! Just a huge let down, it is a very helpless feeling to be at the mercy of a company like this! I stuck with them through this because they lied each time my warranty company called them and said the parts would be in and fixed before now. I didn't want to have to start the wait over with another company. Never again. If my house blows up or a deadly cobra appears in my bedroom tonight, it's because Nathan is at my house right now attempting to fix my a/c while I am writing this review and he has received a notice from BBB that I filed a complaint, he might be angry about this. As I am typing this he has replaced the part but it’s not working and he has left my house again without fixing my a/c 