Air Mechanix, LLC

I work for an HVAC company out of Chicago and we sub-contract Air Mechanix to service and maintain locations in their area for one of our largest accounts. They respond right away, get to the calls in a timely manner, and are fair with their pricing. Their technicians are skilled and provide detailed explanations of the calls they run for us and of any repairs needed. In my four years of working with Air Mechanix, I do not recall any call backs or any issues with poor work done. We have entrusted Air Mechanix with one of our most important accounts and we will continue to do so for years to come.

I have used Air Mechanix for a few years now, however, I will NOT be using them again. I made an appointment for our yearly maintenance, and they gave me a 2 hour window of time for the technician to show up. At the end of the first hour I had to leave for a physical therapy appointment, and my assistant and my housekeeper stayed at my home to meet the technician. He arrived apparently a few minutes before the second hour was over, and did not ring the doorbell.
Kelly, in the Air Mechanix office, said he knocked, but no one in the home heard the door. That is very common in our home that if you are in the back of the house or upstairs you will not hear a knock at the door. My assistant said she saw the van from upstairs, but since he never rang the bell she didn't know he was there outside. The technician left. They attempted to call me, but I was in a private physical therapy session and had my phone off--why I left two people at home to tend to this appointment.

We rescheduled the appointment and the technician, Sam, came to my house again another day at the end of the two hour window, at which I was home. He was very nice and it was a pleasant experience. He even said his wife is a big fan of Real Housewives of Dallas, the show I am on, and we spoke about that. I inquired about the bill when he was done and he said it would be emailed to me.
When I got the bill I was SHOCKED to see a trip charge for the day prior when the technician did NOT ring the bell, and no one knew he was there. My assistant called Kelly at the Air Mechanix office thinking this would be easily resolved and the charge removed from the bill (since we were sure it was a mistake), as that is what I would have done as a business owner with a recurring and consistent customer, but they refused to do it.

I then called a few days later and Kelly in the office told me that the owner would not remove the trip charge, EVEN AFTER ADMITTING it was THEIR POLICY not to ring doorbells due to babies sleeping during the day. In the 2-3 years I used Air Mechanix, this policy was never told to me.

So, I will not be using this company again due to how they handled me, a loyal customer, when a mistake was made on their end. I should not be asked to pay a trip fee when they never rang my doorbell. And, by the way, I had to pay two people to be at my house waiting for this appointment that never showed the first time--and I had to pay another two hours to my assistant because the technician was late by 2 1/2 hours the second time we had an appointment. We were getting ready to install a huge job and the technician had pretty much sold us on them doing it, but since this is how they handle repeat customers, I don't want anything to do with this unethical company! They were rude on the phone when I called to explain the situation, and made no effort to correct this mistake on their end, or take any blame for it being their fault. I would NOT recommend this company to anyone who doesn't like sneak attacks on bills. Look elsewhere for a company who doesn't practice nefarious business, and for a company whose owner actually has a moral compass. Truly disgusted by how I was addressed and treated by the office.

We have used Air Mechanix for over 10 years for our AC and Heating needs.
Bobbi, Dale and their team have ALWAYS taken exceptional care of us during both our scheduled service calls and our emergency needs over the years. They are professional, prompt, respectful, AND dependable. They are the ones you should call when you have AC and Heating needs!

Condensation pump went out in one of my tenant's suites, on a property I manage. I called Air Mechanix, the owner, Bobbi Pappas (yes, woman owned business) called me back and had two trucks at the building in 45 mins. One truck diagnosed the problem while the other truck picked up the parts required for the job. They were in and out in 2.5 hours which also included taking an inventory of the 14 roof top units to give ma a bid for an annual maintenance contract. Great company - very satisfied with their work!

Recently my 14 year old AC went out. I have been using Air Mechanix for over 10 years. It went out on a Wednesday 6/12. The new one could not be installed until the following Wednesday. Dale Connor came out and revived the old unit enough to provide us AC until the new one could be installed. It is now installed and we are very pleased. Bobby Pappas set our expectations that it would take from 8:30 - 5:30 to complete the installation. Dale Connor & his installation team completed it in 5 hours. Nothing like "under promise & over deliver." There are several HVAC companies in our area who pay a commission to their service team to motivate them to sell more service & replace units prematurely. That is not a business practice of Air Mechanix. I would highly recommend them.

My air conditioning unit stopped working two days before a major surgery. I was completely devastated and desperate. I could not praise them enough for their responsiveness and professionalism. They are a truthful and servant company of which I will call upon again in the future. Thank you so much for all of your help

Always quick to respond and offer solutions. We have an annual contract so they are very familiar with our system. They maintain it beautifully — usually able to identify potential issues before they are issues. When stuff comes up they get to us quickly. Very customer focused!!!!

Dale is absolutely top-drawer. He is knowledgeable, creative, solutions-oriented, and sensitive to customer objectives. We’ve come to depend deeply on him over these last few years, and he has completely earned it. One of the very best!

We have been customers for 15 years. Their service is always excellent. We highly recommend Air Mechanix.

Air Mechanix has been providing our service for over 20 years. They have always been very honest, provided excellent service and are always very professional when they come to our house!