Williams Home Maintenance, INC

I wouldn't even give this company one star. For years we paid monthly for a maintenance agreement on a brand new air conditioner they installed and told us it had a 10 year warranty. But now it's leaking and not cooling and they will not come out to even see what's wrong without charging an $89 service fee. They are not interested in customer service or satisfaction, only in making a buck. I told them we didn't have the $89 but that we'd been paying them monthly fees for years, and now they needed to honor the warranty and I was told, "nothing we can do". So, now I have a $5000 air conditioning unit that leaks and doesn't cool. DO NOT USE THIS COMPANY!!

This place totally does a great job! If your A/C needs fixing, these guys are great and they're QUICK! Monica was super helpful on the phone and helped me figure out what my problems were, and then sent a teach right over to get it fixed. Highly recommend!

Anytime we have an issue at home Williams Home Maintenance is our go to! They are honest, don’t oversell and are always timely! Plumbing, Electrical, HVAC all are awesome!

We had the typical main line sewer clog, and called Williams Home Maintenance. Ryan showed up FAST (maybe 30 minutes!) and did the job super fast as well - Problem solved!

Ryan also gave me some information on another plumbing issue (where we need to run a camera, which Willams can do). I plan to use them again.

Super service from Ryan & Williams Home Maintenance!

Their MAGNET is now on my REFRIGERATOR. =)

BECAREFUL! These people are crooks. Head tech manager-ROGER came to my home. Outside air unit was not turning on. 2 min, he identify lose wire, he twisted the wire that was lose and put the cap back on.. $89 for trip charge and $69 for "wire repair".. $69 dollar to twist a wire and put the cap back on. Before the office dispatcher - Monica, told me that trip charge was $89 and any repair would go into that $89.. not so. What they tell you before the call and after the call is 2 different things. He tried to upsell me a new unit for $6.5K and a maintenance plan.. DO yourself a favor... do NOT use these people. $158 total for crook tech to twist a wire. I called around, most companies would only charge the trip charge for such simple work. They wont!

Even though there site says free service call and estimate they charge you 65.00 anyways.

I work at a property management company where i handle all the work orders from our properties. We uses William's home Maintenance for every appliance problem. That's about $600 minimum a month on a regular basis. One day i got a bill for 65.00 i called Tonya at WHM and asked her what for since we didnt approve the work, since i have to call the owner of the property with the estimate first. Tonya and her boss Jackie basically said they dont do free estimates even though i was staring at their site which stated that they do. I asked Tonya why wouldn't they say this to me when i ordered the on site estimate. She refused to answer the question. I told her boss Jackie we would have to stop referring business to them and stop using them as my vendor she told me to pay my bill and hung up.

Not only were they dishonest but they were rude.

I contacted WHM this past Tuesday(7/18) to come by and look at my home AC system. When the tech arrived he seemed very professional, knowledgeable, and courteous. I explained the issue I was having and he proceeded to check the system inside the house and outside.

Outside he took the cover off the AC unit, checked the freon level and determined it was very low. He said as low as it was there is definitely a leak somewhere in the system. Not even seeming to care about looking for the leak or seeing if it could be repaired he began throwing a sales pitch at me for a new system...... A rather expensive option. So being tight on money I inquired about just recharging the system and exploring other options. Unfortunately the tech told me that R22, the refrigerant my system uses was being phased out and they didn't handle it anymore due to the high costs. Though despite not handling R22 anymore he did tell me how much it was going for per pound. After he left and a few phone calls later I learned he either lied or didn't know what he was talking about because the price he told me for R22 was more than double what it actually was going for. That and he either neglected to tell me or he didn't know about a much cheaper and more environmentally friendly alternative to R22 called RS44b, which is what my home AC is now running on now.

Also after he left and calling another AC technician to come over and look at my system I got a very different opinion than what the WHM tech gave me. It turns out I didn't need a new system after all. The second tech went over my system inside and out looking for a leak and found it, yay for proper diagnostic work. So now I just need a new A-Coil which is scheduled to be installed in a couple of days. Much much cheaper than the entirely new system the WHM tech wanted me to purchase.

So in a nutshell. despite seeming very professional the guy seemed to be trying to take me for a ride and squeeze my wallet like an orange. He either didn't know much of what he was doing or didn't care to diagnosis and fix the system, he wanted to replace it instead.

Had a faulty water heater. WHM sent Robert to assess the situation. I elected to have WHM repair the unit after the assessment was completed. I’m extremely pleased with the service provided and will call them again when other issues arise. BTW... I learned allot from Robert when talking and watching when he made the repairs...

My family and I used williams home this past month when our ac went out. There cost was very good for after hours service. Jerry and his employees really do good and treat every customer individually so everyone gets what they beed. I will always use them no matter what the tine. Thabk you guys for your great work.

My father W. Latham used Williams Home Maintenance on 3/13/18 for a plumbing repair. "Robert G. arrived on time, completed the work quickly, answered all of my questions and did an overall splendid job."