City Plumbing Heating and Air Conditioning

Fixed my water heater, but charged me more than I expected. It was between $300-$400 for replacing the control valve. That was just labor--the part was covered by warranty. Maybe that's standard, but it feels like a lot for 1 hour of work.

When I call them they are there same day to repair or fix the problem

Called them to have several items quoted. Tech advised 120 an hour plus parts. I asked for a broken out bid because it’s several things due to Remodel. Was advised they would get me the quote on Monday. Wednesday I called to follow up and the said they would have it to me that day or the next. Called again late Thursday and was advised that it was $120 and hour plus part. I told them I didn’t have an idea of how long each job took so I needed the quote and they said that’s all they could get me. If they couldn’t get me what I asked on that Friday why couldn’t they just let me know and not waste my time. Other plumbing companies can why couldn’t they.

They replaced an outside hose bib that had a fitting corroded onto it. Had to use a torch to help loosen the bib from the copper pipe. Everything turned out fine. Good employees. I have one more to replace and I’ll try to do it myself. Didn’t know how expensive this was going to be.

Mike Castillo is one of the best service repair guys I have ever used in my entire life. Professional, friendly, informative, and efficient. Goes above and beyond. Five stars!

I could write a thousand words here and I still wouldn’t be able to adequately express how amazing these guys are. I have been trying to get my evaporator core replaced for over a month now. After being mistreated and taken advantage of by multiple companies in the area, City Plumbing showed me that there are still good, honest, hardworking people here. Ira came to my home on July 9th. He was here on time, and had diagnosed my system, got me an estimated price, and an appointment for the following day all within a surprisingly short amount of time. The following day, a technician named Bobby showed up at my home to make the repairs. Very professional, courteous, and experienced. He did everything that needed to be done very efficiently and for the agreed upon price....no surprises, no extra cost, and it was also the lowest estimate I got by far. When he left my home, he cleaned up after himself so well I couldn’t even tell he had been here. I really wish I had called these guys first, it would have saved me a lot of time and money. I will never use anyone else again, and I HIGHLY recommend them to anyone that needs plumbing or a/c work.
To Ruben, Ira, and Bobby.......I really cant thank you enough guys, your honesty and hard work was very appreciated, and I will not forget it.

Very informative and honest. They were very friendly

Company answered phone call on first ring. The techs that came out (David and Luis) were professional in repairing a control valve to our bath tub. They had to cut through some drywall to get to it but were able to get the job done the right way. Glad they were able to fix our issue. Thanks.

Called them for a quote to estimate the charges and labor for adding laundry room plumbing to another section of house. They quoted me a $115 estimate fee. It was a surprise, but they had a good rating on google and it an economy like this, I expect them not to waste their time. I also expect not to waste my money, too. I scheduled the quotation appointment and they arrived later that day. It was a Thursday and they looked at the existing plumbing and everything I requested. Charged me $115 and said they’d have to wait until the morning to collaborate with the “boss” to get me an accurate estimate. Friday came and that evening I got an email receipt charging my card for $115 and and a JSA (job safety analysis) from them about being cautious when stopping and bending over... I finally received a call from the tech that had come the previous day and he said it’d be Monday before I got the quote, but he’d be sure to email it to me. I said okay. A week later (as I’m busy as well with my life in this economy) I realized I hadn’t received the quote. Called Crystal in the office, told her the situation, she put me on hold with a super annoying beep that I couldn’t handle after 10 minutes and I hung up and called back to be transferred to another older woman. She told me that they had quoted me a charge of $115. I explained I was needing the quote for the construction, the whole reason the $115 was paid. Rudely, she explained it’s just “Time and Material”... I said then why did you send someone out to charge me $115 to basically tell me we have no idea, just hire us and pay whatever and however long it takes us. You’re telling me a “reputable” business with 17 reviews and a 4.5 star rating on google cant give me a round about number, $5,000, $10,000, $15,000 estimation that I paid $115 for?

Update: a month after the initial review, they sent me 2 coffee mugs with their logo on them and a baked good. Thanks... I use those coffee mugs on Sundays and think about how they’re the most expensive coffee mugs I own.

Texted with the company and told them the pilot light would not stay on. Plumbing 101....bad thermocouple. I was specific in my text that I had an AO Smith water heater. Plumber and helper arrived. Went to water heater. Told me there was too much dog hair on the floor. He lit the pilot light and said it was fixed. I told him that once the burner stops the pilot light has to be lit again. Again, plumbing 101....if the pilot light does not stay lit get suspicious of the thermocouple. I tried to tell him that and he said no. It has to be the control panel and it would cost me at least $200,00 plus installation. He then said it would be better to get a new water heater for $1600.00. I asked him again about the thermocouple and he said they did not know anything about A O Smith water heaters. If you don't know about that brand be up front and don't come. So they wrote a ticket for $120,00 which i paid. I vacuumed the dog hair and guess what. I still need a thermocouple. So everytime someone uses hot water I have to relite the pilot light. So basically I paid $120.00 to be told they don't know what they were doing. This makes me sad to have to write this. I have been doing business with City Plumbing for over 30 years and this was the worst service I have ever got from them.