Cocina Solutions

From day one, they were always in contact with me. Even if running late, still let me know. They did an outstanding job! Thank yall! Keep up the good work!

We have a home warranty company. Cocina has gone above and beyond to help us work with the company and make things right when the warranty company didn't follow through. I highly recommend Cocina Solutions.

DO NOT DO BUSINESS WITH THIS COMPANY. We purchased 2 units, over $7000 worth, and they have not worked properly since being installed 3 years ago. We've had Jose out twice for repairs and each time he promises to schedule us for maintenance but we've never received a phone call, even after I tried to call and schedule myself. (I still have his voice mail promising) Here we are, year 3, and the units once again aren't working. 90 degrees in the house with all our ceiling fans and floor fans going. I'm having to find a reliable company to service our units because I've never gotten a phone call from Cocina unless I threaten to contact an attorney. BBB will not rate them and the attorney general's office is waiting for my documentation. Even the secretary said she was leaving because of work ethics

Excellent excellent company handled my claim with Choice home warrant , respectfully men came and worked , got it working like new ! God bless you and Thank you for servicing us in Coleman Tx

Our AC and heating unit broke on 3.4.2022. We have a home warranty through Choice home warranty. Cocina came out on 3.8.22 to have a look. Then changed it to the 11th. Finally someone came out on the 15th They decided our unit was better off being replaced They scheduled our replacement for 3.28 They told us we had to pay $950 for some electrical work and other fees not covered by CHW. We asked for an itemized receipt and were told quote

"Unfortunately we get that question often and since CHW is who the contract is with, we are not allowed to disclose details without their consent. We are not privy to what CHW does/doesn't cover in their contracts I am sorry".

We went ahead and paid. They canceled our appt. Said they did not receive parts. On April 11th Choice Home Warranty contacted us that we had to pay $150 for parts not covered. I asked then why are they already scheduling the repair appointment if parts are not even ordered. Went ahead and paid the $150 new install date set for 4.20. Delayed again due to no parts to 4.28. Showed up. Supposed to be a 1 day job. Didn't finish. Came back the 29th said would be done by 12 to 2. Guy left at 3:30 with chest pains and overheating. He was working in an Attic and with electrical alone in the heat!
They said someone would come out and finish. They did not. Owner came to gather guys tools. I asked if I go buy a window unit would I be reimbursed because it was hot outsid and we were going to be stuck in the heat for another weekend He said yes. This portion unfortunately was verbal. They came back Monday and "finished" but the unit still wasn't cooling right, but was working somewhat. Owner Jose instructed me via text to give receipt for window unit to worker and they would reimburse us. By 5.6 I hadn't heard on the reimbursement so I texted. Said he would follow up on 5.9 he did not so I texted and said it still wasn't cooling house. He said someone would come out 5.11 and give us the check. They did not have the check and wanted the old unit back before reimbursement which was never agreed upon.He even stated over text messages that the return of equipment was never discussed. If I was just wanting to do a return/refund I could of done that at Lowe's and not gone through Cocina. I figured this would help make things right from this nightmare of a job. 2 months without air or heat and 4 days of install. Do not recommend.

Cocina Solutions just replaced our heat pump. All I can say is that they are awesome. They stayed on the job until late evening to get us fixed up. Very polite, hard workers under less than comfortable conditions and honest to the core. Top shelf in my book.

Jose was very professional and efficient. His helper Mr. Luna also was very professional and worked to replace and upgrade my water heater.
Would definitely use them again and highly recommend.

Several different repair people came out to fix my refrigerator but it is not fixable. The office staff has also been very good at helping. I would use them again.

I just wanted to let you know Jose did an awesome job installing my new heat pump. He and his team persevered despite the extreme heat. They did not leave until it was finished even though it was late. We really appreciated his job and all he did!

Absolutely terrible company. Their communication has got to be the worst I have ever experienced. They cost me over a week because of how slow they are. If I could give zero stars I would. If you use this company make sure you don't expect to hear from them because you won't.