Airview AC

Technician, Charles, was prompt and professional in getting our A/C unit up and going. I highly recommend AirView A/C.

Extremely responsive, fast, and so easy to work with. Our technician was a true experience. Explained in layman’s terms what the issue was and committed to getting it resolved at his earliest convenience, which he did. It’s sad this this level of service has become the exception, but these guys are the exception. All of this has to do with the interaction we had with the technician. He was awesome.

AirView AC of McKinney was very prompt. They answered all my questions. My newly serviced furnace works great. I would recommend them to anyone.

Nelson came out less than 4 hours from when we first called, was 30 minutes early and fixed the issue quickly.

This is the best local business I have ever had the pleasure of interacting with - no one else even comes close! I was freaking out bc our A/C unit totally quit when it was 99 degrees outside, and we didn't realize for several hours. Called Baker Brothers, who installed the system for the previous homeowner, and the lady on the phone very rudely told me they wouldn't be able to send someone out for FOUR OR FIVE DAYS. Are you kidding me?? They seriously expected me and my family of young children to sit around twiddling our thumbs in 100+ degree heat for nearly a week. When I informed her that this was unacceptable, she attempted to end the call. I had to get a manager on the line (which I hate doing) and essentially beg him to find a way to get me help sooner. After much pleading, he agreed to have a technician call me later that day. Because I was still in an emergency situation, I called Airview after finding them listed on my smart thermostat's dealer registry. The wonderful woman who answered the phone (I wish I had gotten her name) was so kind and helpful, and even after she checked and informed me that they were booked for the day (it was after 6 pm at this point) and the soonest they could get out here was tomorrow morning, she stayed on the line and looked up the error codes I was getting on the thermostat, then walked me through step by step on how to resolve the issue! Absolutely incredible customer service; I was completely blown away. She even said she wanted to stay on the line until it was resolved because any other company would be charging me $175+ to come out, and because of the specific issue I was having, might not have been able to even do anything until the line was defrosted, which could take up to 4 hours. This wonderful human being literally saved me nearly $200 and a evacuation to a relative's with multiple young children on a workday purely out of the goodness of her heart. I will absolutely be making this business my sole provider of any AC needs for the forseeable future. I couldn't recommend them more!

5th time to use Airview. They are always true and honest. They don’t push unnecessary purchases.

We had a problem with our heating unit not working very well. We called Airview AC of McKinney and they responded quickly. They fixed it quickly and even made sure to clean up the mess they made after the furnace repair job.

Everyone at Airview AC of McKinney is friendly and they listen to their customers. Their techs are well-mannered and thorough professionals.

Airview A/C services both my business and residence because they are honest and have great communication. On multiple calls, Airview has addressed the issues and have been transparent about invoices and helped out in urgent circumstances by providing solutions even while the permanent service is being held up due to scheduling or parts. Really appreciate them doing that for us as the temps in the house was in the 90's with 2 kids and a dog.
On a side note, really impressed with a service technician named Brett who came to our house the last visit on a Saturday afternoon. Even though it was on a weekend, he was not rushed at all and had the most calm "I got this" demeanor about him. He speaks very slow but intentional and you quickly get the idea that he is a true expert. He opened the fan speed control panel then used his phone to calculate and change jumper settings, as if he was defusing an explosive. He also told me stories about his bird hunting experience as well and appreciated that.
He even told me if I would like, that he would stay back and wash out the coils on the compressor. It is then that I understood why the appointment was set a little bit later than I had hoped. Because it takes time for Brett to take care of his customers!

We called AirView because they were cheap and did a good job. We gave them a call today and they came out and checked our unit out and fixed the furnace in under an hour.