Priority AC & Heat

These guys were quick to come fix my AC problem even though they were busy. I highly recommend them to anyone

Very pleased with Jacob @ Priority Air. We had a complete new system installed. Can’t say enough nice things about our experience with this company. Professional, detailed oriented, and great communication throughout the entire process. We won’t be using anyone other than Priority Air for our HVAC needs in the future. When I initially read all of the Google reviews I was skeptical about such a high rating. I can now say all of rating are well deserved. Great company to do business with.

Mr. Jacob was amazing. He went above and beyond what was expected. Very respectful and informative. He even fixed my door handle that had been broken for years! It is those acts of kindness that remind me there are still good people in this world. Thank you Priority AC & Heat so much!!

Jacob came to repair my A/C that quit working. He showed up and got to work completing my repair. Jacob was very knowledgeable and helped out giving be very good advice and tips. He was very respectful and love quick with the repair. I will definitely recommend to Family and Friends.

I am not only Blown Away in the service I received from Priority AC and Heat but absolutely shocked at the empathy and true concern towards my AC issue. Thursday morning my mother reached out to me to ask for my help with her AC issue. She had hired a local handyman to change her thermostat because her AC has stopped working and she assumed that was the issue considering she just got a new unit installed less than a year ago. I met the hired handyman at her house at about 1 p.m. with a new Wi-Fi digital thermostat for installation. Long story short it took him over three and a half hours to eventually put back on the old one because he stated the new one wasn't compatible. Then came up with the conclusion that it wasn't the thermostat but was able to get it to start working or so he thought for temporary fix or so he thought. Needless to say when my mother arrived home she noticed her heater was blowing and not the AC. Meaning the man couldn't even put the wires on correctly. At this point I was blessed by making the best decision in calling a AC professional to do the job. Priority AC & Heat was contacted at approximately 5:15 5:30 on Thursday night and I had the pleasure of speaking with Jacob or should I call him a heaven-sent angel. Seeing as my call was an after hours one I figured my situation wouldn't produce a same day appointment, but by my astonishment Jacob was available for my after- our repair needs and truly polite caring and considerate and every aspect of the way. Jacob set me up an appointment right away that was scheduled within the next hour and a half. Not only did he make this after-hours appointment but he also took the time to email me my appointment confirmation with all the information I needed about my service call appointment. Upon arrival he was respectful understanding and very compassionate in the way he took the time to explain what he was doing and what he was Finding to be the problem. Jacob diagnosed the issue with the air Within 5 minutes or less and had it fixed even faster. But that wasn't the end of our story even after my unit was fixed and blowing nice cold air Jacob took the time to go outside and check the outside unit 4 Freon levels and to do a performance examination Etc. And at the same time it's laying it all step by step of what he was doing to my mother who isn't really knowledge in this area. Anything he could do to ease her mind and ensure her she was going to stay cool and the problem was taken care of. I have never had an experience with the company that I couldn't say more good things about usually it's the opposite and all I do is complain and gripe to my husband so I am pleased and delighted to be here writing this review because for once someone actually went above and beyond and not only did it because that's the genuine work ethic they have but because they truly cared about their customer. I would like to tell Jacob thank you I appreciate everything you did for us today. Also I am happy to say that if I ever need any more maintenance repairs or a whole new unit the only place I will look to is priority AC and Heat. This company is truly trustworthy, reliable, on time, knowledgeable, efficient, and compassionate towards the clients problem. All things I know and I want in a business relationship. Once again truly from the bottom of my heart thank you for your time and your ability to get the job done fast and efficient and also at a budget-friendly rate. Jacob I look forward to working with you in the future keep up the awesome work. I can honorably say I recommend this company to anyone who is looking for the best customer service and truly knowledgeable service in the AC and heating Department. A plus service to the T

Priority AC was incredibly easy to work with. Last night I made an appointment online and they were at my home first thing this morning. They walked me through the problem and potential solutions and were upfront about the costs every step of the way. When the work was done we made a follow-up appointment so they could double-check that the issue was 100% resolved at no additional cost. I will absolutely be using them again.

Jacob and his team are honest and dependable service technicians! They provided excellent counsel and guidance during repairs for our church’s A/C units. They have become our A/C & heating provider for future needs at our church! They are extremely professional and highly recommend their services.

Blessings!

Greg Huntsman
Sovereign Grace Church Pearland

Jacob was on time and very professional! Got done with work in a timely manner. I would definitely recommend to anyone and will be using them in the future for all my air conditioning needs.

Jacob and Wayne are increddibly knowledgable, personable, and honest when explaining any work completed or work needing to be done. I have never had to call Priority AC & Heat more than once to have an issue fix; They fix it right the first time!! Plus their service agreement is amazing, hands down the best in town. Thank you

We are in the middle of one of the worst winter storms in the Houston area and Jacob was able to come help me fix my heater. Not only that but he figured out the issue immediately. Explained in detail why it was doing what it did and fixed the issue. The roads were iced over and he came by to fix my heater. Thank you so much, going to start using you guys for all my AC and Heater repairs