Texas AirSystems

We ordered some burner parts for our direct contact water heater as they are the distributor for Power Flame. I asked for them to be rushed from the manufacturer. Every time we call to get an update on the eta of the parts, we never hear back from them. Going on 2.5 weeks now. We were told they would ship yesterday.... Not sure of what the status is. I'll update this review after parts arrive.

Update
We received the parts we ordered and the rep that helped us was very patient polite and knowledgeable. Will use them again!!!!

Benjamin Frazier goes beyond expected and delivers every time on sales and knowing his equipment. Always sends me quotes within minutes and is truly on top of his game! It’s truly one of kind of service this man brings to our Company, thanks Ben!

If I'm honest, I've never used their services. But one of their drivers almost ran into me turning on red when I had a green arrow. When I saw him at the next light, he was staring down at his phone before he even stopped. At the following light, I rolled down my window and told him he shouldn't be looking at his phone while driving. He said "I was looking at my maps, ma'am" in a snarky tone. Keep in mind a law was recently put in place that you cannot look down at your phone for any reason in the state of Texas. When I finally turned, he shouted a threat, "drive safely". I say it was a threat because he was clearly content with driving UNsafely. And the tone was very intimidating.

I dunno... But I wouldn't want someone like that working on anything I own. Keep your distance.

The sales and support team here are top of the line professionals, I've never had a problem or part to find that they haven't cine through all for Brennan DeBlasi if you need help finding a difficult part he'll track it down even if they aren't the ones who sell it. Best supply house hands down in DFW

I called them several times and left my information so they could call me back and never did,

I really appreciate the training I received there at Texas air systems then structor Bruce McDaniel was top-notch he seems to be a pretty seasoned boiler instructor operator engineer salesman along with Demarcus Moore they put on a very educational and fulfilling training session discuss discussing subjects such as boiler safety the different types of boilers thermodynamics and combustion controls combustion of equipment water treatment codes and standards maintenance fuels steam systems and operator responsibilities and they Supply quality breakfast and lunches I must say this is a job well done

Lady answered the phone rude 🤦🏻‍♂️ and this is the reason I normally don’t do business with a company that has less that a 4.5 star rating. No wonder they have bad reviews smh

Honestly they have been terrible to work with lying about shipping dates.

One of your trucks cut me off in traffic today. Truck number 108

Great place to work, staff always friendly.