Benchmark Service

I met Jack and his son William over a year ago to troubleshoot an issue I was having with a Mitsubishi Mr. Slim unit in my garage. They promptly were able to diagnose the problem and corrected things to like new condition. Seems the unit was improperly installed from the get-go. In retrospect, I wish I had used Benchmark Service to install the unit to begin with. Click the dealer locator link on the Mitsubishi website and you won't find but one Diamond 'Elite' Contractor in our area. There's a reason Jack has earned the Elite status.

Fast forward to a few weeks ago where I approached him about installing a Mitsubishi unit in my Master Bedroom to act as an alternate to my central HVAC system. Instead of a Mr. Slim system he suggested the sleek and unobtrusive Mitsubishi cassette ceiling unit to ice down the bedroom at night. His bid was more than fair and as usual the work was performed in an efficient and professional manner.

If I could choose 10 stars to rate Benchmark Service I would. Bottom line, good honest people that are a pleasure to have out to the house. Highly recommended.

A family member recommended Benchmark based upon years of great service. Like the other reviews here, we are very impressed with Benchmark’s work to install two new Mitsubishi systems in our older home. One system was to replace one we had bought new 12 years ago by a local service company that struggled to maintain the product they sold us and were constantly needing hundreds of dollars to repair. Benchmark arrived promptly each day, vacuumed daily at the end of each day, replaced poor quality ducting original to the house, removed all prior components, and are among the most courteous professionals we have had work with us. We are looking forward to a cool summer and reduced electric bills! We are going to use Benchmark for all of their services going forward!

I reached out to Tony, who is a plumber I used in the past. He is now working for Benchmark, so right off the bat, I had full trust in them. Luke came out and inspected my AC and said I needed a new one. He went into the attic and pointed out why it died. The ductwork installed by the builder was not up to his standards, so he put in a request for a new AC and ductwork. Luke was very knowledgeable and I respected and appreciated his transparency and diagnosis.

After giving me the quote, Luke set me up with a zero percent financing payment plan for 18 months. That was very helpful as this is a pretty big ticket project. I say that, but compared to other prices I’ve been given, this was the most economical.

Four days later, Ryan and Michael came in to install the new AC and ductwork. These guys were kind and cleaned up everything along the way. Ryan was very responsive to my questions and told me what he was doing during the process. It was raining the whole day, so they made sure they wore shoe coverings not to track mud in my house.

Both he and Michael were very respectful and professional. They were all very knowledgeable and they did a fantastic job.

Oh... and the AC is so quiet and the temperature in my house decreased a couple of degrees within minutes of turning it on. Ryan was going back and forth to adjust the output to his satisfaction and they didn’t leave until it met his approval.

I highly recommend this company to anyone looking for HVAC services. 5 stars and two thumbs up.

I had a small Mitsubishi unit installed by these guys to heat and cool my garage last fall, and MAN, DO I LOVE IT!! It was like having an entire new wing added onto the house! The Benchmark guys were so professional, too. I left them alone to their work, and after it was all done, there wasn't a speck of dust or debris anywhere. Talk about a clean install! I can truly say that I have enjoyed that little Mitsubishi every single day since. Thank you, Benchmark!!

My house is just a little over 14 years old. Our traditional unit was in need of replacement and my wife and I wanted to research other options regarding the heating and cooling of our house. We did all the online research we could do and decided to call Jack to get some first hand knowledge. A few months later we decided to take the leap with ductless throughout our entire house. We wouldn't change it for the world. Jack and his guys were clean, professional and courteous. They worked hard and were very efficient. I enjoyed having them around.

From the beginning to end this company is first rate. The proposal for central air and new furnace was well explained, with various options. Upon obtaining other bids, I chose this company, I found their service to be very professional, courteous and done all in one day. The crew were a great team, always answering questions and explaining the details of the install. I was extremely pleased and will highly recommend Benchmark Heating & Cooling to anyone seeking any of their services.

Jack and William clearly know what they are doing. After calling Jack and speaking with him in person, I knew he was the right contractor for me. He answered all of my questions and showed me the ideal solution for my situation.

They installed a 3/4 ton mini split heat pump in my home office in a half day. Now instead of running my 12 SEER central AC system for my 2300 sqft house during my work day, I can run the 30.5 SEER mini split to heat and cool my office. This should save me some serious money and keep me more comfortable during the extreme summer and winter temperatures. His prices were in line with other dealer's quotes but he includes a 12 year warranty because he is a diamond dealer with Mitsubishi, which is a huge plus (standard warranties are 7 years).

The inverter compressor is very impressive because it doesnt turn on and off like a traditional AC system. It changes the compressor speed based on the demand, which keeps the room at a comfortable temperature all of the time while using a fraction of the energy of a traditional system. I have an energy monitor on my house and the new AC uses between 75-200 watts to keep my office maintained at 75 degrees. Even if I bump the temperature as low as it can go, I can only get it to consume 750 watts! On top of all of that, you barely know this system is running because of how quiet it is (even the outdoor unit barely makes noise at its highest speed).

Jack, William and Michael were on time, professional, courteous and meticulous in their work. Cooling has been a huge problem in my home since we bought the house several years ago. I struggled to find a company who could competently address the issues and provide a solution. So glad I found Benchmark Service.

The most honest, trustworthy service I have ever received and at a fair price. (Most good and honest guys like this are over priced in my opinion.) Jack came in and gave me a full assessment of my all units and how they were functioning and what the issues were(at no cost I might add). With the issues he found (and there were a few I already knew), he broke them down in small estimates in order of most important and how best to correct them. He even took one of my units home, fixed it over night and brought it back the next day (rather than trying to charge me for a whole new unit).
I cannot say enough good about this man and his company Benchmark. If only there were more people like him in different industries. Getting things fixed and done at home would be much more simple and cost effective.
I give Jack at Benchmark the highest recommendation!!

I have use Benchmark Service for over 5 years. Jack Schmidt was the first person to accurately diagnose and address my AC/ducting/insulation issues. He also assisted in a central air purifying system. He has always been punctual, accurate, ethical and reasonably priced. He has a strong knowledge of HVAC including the newer systems such as the ductless units. I most recently sought his services for maintenance on the existing units as well as issues relating to an addition to my home.

I would strongly recommend Benchmark to anyone needing HVAC and air purifying systems.