Indoor Comfort Specialists Inc

I had this company install 2 new air conditioning units back in 2017 that we're fully under warranty. Have had numerous issues, and prices, even with warranty ,were much higher than other air conditioning businesses. They were very non response this last time and didn't make any deadlines and I eventually had to call a different company to come work on the air conditioning units. The other company also did the repairs for a much more reasonable price than Indoor Comfort. After deadlines had passed, I tried calling to find out why, but they stopped answering phones and never showed up. Very unreliable at a time when the weather was very hot and my house was extremely uncomfortable. At least I was able to find other, more reliable, air conditioning companies so I will never have to use Indoor Comfort again.

We had this company install two new geothermal units a couple of years ago. One of the units never seemed right as we had very high humidity compared to the previous unit. After two years the blower motor failed and they came out and replaced it. Before the repair work was done we verbally agreed on a price which included the fact that the parts were covered under warranty. After the work was done, I was presented with an invoice for more then double of what I was quoted earlier. After a number of phone calls, we were able to come to an agreed charge but the entire thing was handled very unprofessionally. I will not use this company again and I can not recommend them.

Bought a house that had used this Company in the past. Needed some thermostats installed and other work. Called on 8/22 and left a message. Got a call back the next day and they were going to look at their availability and call back. Got a call back on 8/25 and because of scheduling conflicts we decided to schedule the work for 9/7. Late in the day on 9/7 I called them to make sure they were still coming out. Talked to same girl as before and she said she remembered talking to me but thought the work was scheduled for another day. She blamed the mishap on a "new girl" in the office. She said that once she got back to the office she would call and get things worked out (whenever I talk to them they always seem to be in the car away from the office). I am still waiting on their call back. Found another Company and they got the work done the same day I called.

We have been using Indoor Comfort Specialist for nearly 20 years and we will never use them again after a recent event.

We had a plumbing issue on our geothermal loop system in our yard which we fixed after many days of hard work digging up piping and employing a plumber for the final pipe corrections, After we fixed said plumbing leak, we decided it was best to also schedule a diagnostic/check-up from a technician at Indoor Comfort to check the unit in the attic for any problems caused by the prolonged period of no water pressure.

The technician did a very fast check of the unit and pump located in our attic space, spending a total of 10 minutes or so up there to probably make sure the units current specifications regarding water pressure and other things were all adequate, we ran the unit and the unit seemed fine. Finished the job, paid him the service fee and thanked him and etc.

1 hour later we had a flood which we thankfully caught early(within 30 minutes), however, our attic, our second floor, and our first floor all had water damage. After calling the technician he denied all responsibility, denied ever even touching our pump, and said the earliest we could schedule them to be back out was to be 3 days from then. He suggested maybe we could get a refund on our service fee, but that the flooding was in no way any fault of his own. They also never returned our phone calls and we never received a refund on our service fee for that day.

We're currently dealing with the insurance company to fix the damage caused by the leak.

Additionally, when I had my emergency plumber come out to fix the problem with the water pipe connected to the unit, he stated "Who installed this? this was installed incorrectly" Indoor Comfort installed that pipe.

These guys have lost our business forever.

We called for a technician early in the morning on Saturday 6:00ish . We were told as soon as they had an available tech they send them out right away. Our A/C went out and it was scorching! By evening hubby called again and supposedly there were three people in front of us. So we waited out the heat. Not a SINGLE phone call to let us know they weren't coming...nothing. Now we went with another company who came out here within the hour. Of course, now we have to pay a Sunday charge fee. Had we known that Indoor Comfort wasn't going to service us we would've had the other company come on Saturday. But we wanted to stick to the company we originally called--Indoor Comfort--because we are respectful, unlike this company. Thank god it didn't work out! After reading the reviews, I see why their business is going down hill.

We had a neighbor who had used them (Indoor Comfort) for twenty years, and he recommended them to us. Of course, he hadn't used them in a while (apparently). What makes it so bad, a few months ago they came out to service our A/C (which is only 5 year old unit), a couple of months later it dies? Huh? Now, I'm not blaming them for the A/C going out, but the technician who is here now, asked if we had the unit serviced? We told him a couple of months ago. He said, "They should have caught this" Which made me a bit upset about that too. I don't know exactly what he and my husband where talking about, so I don't have the technical knowledge to know exactly what part of the unit they were discussing. He asked who serviced us, and we told him Indoor. He didn't bad-mouth Indoor, but stated it was "once" a respectable company and left it at that. DO NOT USE THIS COMPANY!!!! If they can't even call a customer back out of common courtesy, then I don't feel confident that they will honor and stand by their work either. After the reviews, I see that they don't. Maybe this was a blessing in disguise...
(Side note: we will no longer use them for our maintenance checks.)

Terrible place to work, would not recommend any HVAC worker to work here. The “bosses” are disrespectful, offer zero assistance to the their employees. As far as dispatching and scheduling goes, you’ll have to make up your own calls and make your own work..... All to then not be paid on payday. They hardly could ever pay anyone’s paycheck. They also No means of purchasing and obtaining parts for repairs. Vernon Beck, salesman/manager/part-time dispatcher is a snake, who will use aggression to try and dismiss customers who are unhappy with poor service and then toss blame to technicians and former employees. Entire company is falling apart which is why every single decent worker they had employed has moved on and quit. Stay away from this place, it was my first HVAC job out of college, and was one of the most discouraging things a young motivated technician can go through!

DONT EVER USE INDOOR COMFORT SPECIALIST !!!!!

Suppose to install new ac unit on monday show up for 30 minutes to get parts list,
2nd day show up took old unit in attic out then left, maybe here 2
hrs
Day 3 show put new unit in attic and leave saying they need parts . Arrived at 10:45 leave at 3:20. It's always an excuse, we are short handed, no help no one wants to work. Then you call office and they have different excuse. One guy had death in family the other guy had dentist appoint. Wow oh wow. I spoke to the tech when they show up at 10:45 and he out right tells a lie . We will have it done today. Bunch of liars. I think I know why bad company ph# has 666 in it. I guess I will have to stay home tomorrow to scream and be bossy just to get it done.

(Pete)

they always charge a high diagnostic fee and their prices are higher than other businesses.

I really wished I had read the reviews for this company before having them come out to try and repair my A/C unit. The technician came out and said my A/C unit had no Freon in it and I need to recharge it. Instead of first testing the unit first to make sure it did not contain any leaks he put 12 Lbs of Freon in it at a cost of $650 (the unit only takes a maximum of 12Lbs). The unit appeared to work for about 48 hours when once it again it stopped blowing cold air. After calling Indoor Comfort Specialists back at 5:30pm two days after their first visit they wanted to charge me $129 for a after hours call out fee. I refused and they came the following day during business hours. Once they arrived they said my A/C unit had a huge leak in it and all the Freon had leaked out and I would need to get $1200 worth of repairs done to run a new line from the outside unit to the attic, and then they would have to refill the Freon. In addition they said I need a new capacitor at the cost of $330 and some re-wiring done which would be another $150 or so. I also asked for an estimate what it would cost to replace the whole system and they came back with the ridiculous quote of $7700 (which included a discount for the $650 I had already spent with them). In the end I called another company and they charged me only $1000 to run the new lines and fill it with Freon. They replaced the capacitor for $100 and did the wiring for $20. Their quote to replace the whole unit was only $4600 compared to the crazy $7700 by Indoor Comfort Specialists.

I called Indoor Comfort Specialist to request a partial refund for them not properly checking the system for leaks before filling it to the brim with Freon, but they refused. DON'T USE THIS COMPANY THEY ARE OVER-PRICED SHARKS!

My ac quit working Thursday morning so I called another company to fix it. They came Friday morning and told me I needed a new $11000 ac unit!

I called this company and they were here in about 2 hours.They put a part on my ac and fixed it. I am quite pleased and would recommend this company to anyone in need of ac service.