AirCo Air Conditioning, Heating and Plumbing

Clayton was amazing he came out communicated with me at all times and answered every question! Will recommend them for our ac needs!

We bought a complete Trane HVAC system from Airco that included 10 years warranty on parts, labor & 12 years on the compressor in Feb 2011. Since we don’t know anything about HVAC system other than they provide heat & AC, we signed up with their maintenance package where they come out twice a year to maintain the system. We followed the manufacturer & their tips with keeping the inside & outside unit clear of debris, change out filters, look for leaks, listen for strange noises, etc. And leave the coils maintenance to licensed professional to handle.

Three days after installation, they had to replace water sensor.

Twelve days later, they had to adjust something to make the noisy whistling sound go away.

In June 2013, evaporator coil frozen and suction schrader valve leaked.

Few years later, the outside unit was making weird noises again. They had to change out the compressor.

One time they charged us $286 to clear the drain line because they said is not covered in the warranty.

On March 2022, our warranty just had expired when the tech found the evaporator coil badly corroded. He said that happened because we didn’t have it clean at all. We had no idea what an evaporator coil is, what it looks like or where it was located. So how would we know to clean it? We thought it was the job of the licensed professional to clean & maintain it anyway. He gave us an estimated repair cost of around $6K. That’s a big repair bill we were not expecting and could not afford. We declined the repair.
We voiced our complaint with one of the manager over the phone that we just recently notice the wrong system was installed and the maintenance were not done properly because they would have caught the corrosion a long time ago, etc.
Airco said they are the experts and we are not, and so on. But instead of working it out with us to a compromised agreement, Airco pushes us to buy a new system that costs $12K - $15K.

It got nowhere for days into weeks so we sued them in Small Claims Court.

Several days before court, Airco’s lawyer called us denied any wrong doing but made an offer $3330 to settle our suit. We declined.

On court day, we presented our case to the judge. Airco lawyer objected a lot with hearsay during my testimony. When their turn, they still adamant of any wrong doing and asked the judge to dismiss our claim due to statute of limitations of 2 years. Our understanding under the law, the limitations does say within 2 years but also said within 2 years after discovery (which we did 11 years later.)

The small claims judge ruled in our favor.

Almost 30 days later, instead of receiving a check from Airco, we received a letter from County Court that Airco appealed the case. We couldn’t afford a lawyer so we represented ourselves again.

Look like they knew we will lose because we are representing ourselves without the knowledge of the law, not presenting our case like a lawyer would and had no expert witnesses to back us up, their lawyer had papers with judge ruling in their favor for the judge to sign 1 hour prior on court day. We lost the case. However, the judge did say that we an option to file an appeal within 30 days. Well, we are too old, too ignorant of the law to appeal and most definitely can’t afford to hire a lawyer. We’re going to let it go. Of course, we will tell everyone we know & they will tell everyone they know & so on about our story and not bring Airco any businesses.

I highly recommend Kristin Hensley with AirCo. She is so knowledgeable and knew exactly what I needed and was here overseeing the entire install . I learned going cheaper isn’t always the best . She gave me a fair price and have been amazed with the service . I also have their maintenance contract and happy with that. They change my filters , which is not easy for a senior citizen.

Elvis has been at our house a few times…love when he is on our call. Great guy, no up selling, always professional. Never had a complaint with him or the company he works for. 5 stars!

AirCo has a definitive approach to their customers needs. I have used AirCo for nearly 10 years and I’ve never had a bad experience.

Their technicians are top notch, they understand the HVAC system, providing quality service above and beyond the norm.

Todays experience with Miciah was one of a kind. He took the time to go the extra mile, checking out my HVAC drainage, which was slow but not critical. He took the time to look further, finding blockage in the line which could have caused further problems in the future. He cleared the blockage providing free flow of AC condensation build up.

AirCo has a full training program for all their technicians, AirCo University. All of their technicians are required to attend and believe me, they are all great at what they do.

Next time you need HVAC service give AirCo a call you won’t be dissatisfied.

Clayton Pritchard was the young man who came to our home for maintenance. He was knowledgeable and very agreeable and a pleasure to meet. We've used AirCo for many years and have always had technicians who were respectful of our home and were able to answer all our concerns.

Everyone was very friendly & courteous! They were efficient and worked hard every hour, it was an all day job, and I was very impressed with their professionalism! Would 100% recommend.

Service was great! They did what they said they would do from start to finish. Beginning with my initial call for service with a very professional, articulate, knowledgeable and kind young lady name Demitrius, to Alberto the Service Pro, walking in my door... after offering to put on shoe covers...then walking in with the greeting 'Hello, my name is Alberto with Airco". "How may I serve you today"? ARE YOU KIDDING? Who does that these days? Wonderful. Then completing the work and patiently reviewing the numbers. I will use their service again if needed. Well, especially since I signed up as a Club member. But I will also refer them to others. The experience was great. I highly recommend Airco.

Alberto M gave me good advice and did an extensive repair job of my Trane HVAC system. He also helped me to set up a plumbing appointment for another repair for my home. What a blessing to have his expertise to extend the life of my heating and cooling system!

Really appreciated our service visit from Andre today. He was on time, very professional and very thorough! I also really liked that he wore shoe covers inside the home and kept things clean. Thanks for the great visit, Andre!