Hercules Industries

Purchased 3 registers, 2 of the 3 where damaged, or quality of workmanship is poor. Didn't notice them until the weekend, and I was going to install them. Tryed to return them 1 of the registers due to the quality, and quality of fit, the second damaged register counter had a corner that was as visible once install wasn't visible due to it was pointing up. The servicemen at the counter even though pleasant would not return it because of the plastic wrap being town off . 1st of all plastic wrap is so paper thin it will come off simply by transporting , 2nd how can you try the register on without removing the plastic, and even if you did it will tear off.

Fast service
Had what I needed in stock

Michael Dominguez is great and get back to me with quotes right away

I would like if there's an mail andress to get in contact since I 've been trying for a week to found someone on the phone who can help me with a quotation. We have purchased time before with a good experience here and since our clients we're son happy with the products we would like to keep doing it.

I went to get a box of filters for my refrigerated air, they didn't have any at all. They told me that it would be 2 month till they would get them and they referred me to another place at Hawkins. They have all sorts of stuff for A/C units.

We have an account with them and usually we spend about $2500 to $3000 every season. Today, I went to buy 2 a/c motors but I didn't know how many speeds and the sizes of the motors and my maintenance guy wasn't available for me to call him. After waiting in line 20 minutes, when it was my turn, I asked the customer service rep to look up the history of our purchases and to give the same motors that we usually buy. He claimed that their system didn't show that information which was weird because 3 months ago when I went to place an order for $2,800 they were able to get me that information right away without hesitation. I just got the vibe and feeling he didn't want to bother and I just left.
However, our company has 20 other properties and most of them have an account with Hercules, I'm just going to give this information to the general manager and remind him that we have many other options, maybe is time for a change.

It was an interesting experience.
Pros: they know what they've talking about and go above and beyond to help you.
But now the cons: Extremely helpful over the phone but in person it's a bit hard to get attended correctly. They jump from customer to customer and so it leaves you waiting a lot longer.

The service here is the worst. The guys at the counter seem like they get bothered to help you. Their attitude is the worst I've seen. They are always in a bad mood and that reflects their service. They give you the wrong parts, you can be standing right in front of them and they won't attend you. Don't go here.

I had a very pleasant experience with your business. They helped my elderly father with a new heater. At a fair price and we’re accommodating to his needs and answered all his questions.

Customer service on the phone is awful and in person is worst. Last resource definitely. If anyone knows any other option please share.