E-SQUARE SERVICE LLC

Eddie and his team have great customer service! They were prompt, made me feel like a priority and were Onsite the same morning. Quick, clean and efficient. Would highly recommend to anyone for their AC needs every time

I was so hesitant to write this review. I honestly despise negative reviews but I am sure this will help someone. I was referred to them by ORP. A lady contacted me on Monday morning and said they can have someone come to my home Wednesday between 1pm and 5pm. I made arrangements for someone to be in my home for when they arrived. She said they would call 45 minutes before arriving. It is 5:44pm and they have not called me or shown up. Here is the real issue, I have been calling them since 4pm and they do not answer. I literally called over 13 times between 4pm and now. I contacted ORP and they too cannot get a hold of them. I understand if they were busy or backed up with work but I was scheduled and they could of at least called me to inform me of the delay. In my opinion, this is unprofessional. If you are a business you should have someone answering your phone calls from customers out of courtesy.

WORST PLACE EVER. First of all they send an “estimator” then schedule you a week later. And get this... they charge you 65 dollars REGARDLESS of whether or agree with the estimate or not. It gets better. My estimate for a simple piece of plastic, which I looked up only costs 20 dollars, they wanted to charge me 400 dollars. Additionally, I needed the fridge moved into my kitchen with the doors off. The technician was being hired to do this. They REFUSED to give me anything but a 4 hour window. How am I to schedule a paid mover with a 4 hour window? To top it all off the estimator they sent was highly aggressive and intimidating. GOOD LUCK IF YOU USE THESE PEOPLE. There are many in El Paso, I would STAY AWAY.

Wonderful customer service by Karina. She was able to turn a bad day for me into a positive one by quickly scheduling an appointment for my dryer to get fixed. Definitely will recommend E square services to all my friends and family.

I have dealt with other appliance companies but by far this one takes my 5 stars. They are very efficient, responsive and great customer service. Mr. Ebar was our on site tech and his expertise surpasses any company we have used in the past. Thank you Ebar for your dedication in this field that gives us as clients trust in a good company like this one. I will definitely pass the word around and recommend this company over any other. E-Square Home Services will definitely have our repeat business in the future.

I want to take time to thank this company for the services that they provided for me and my family. I know nothing when it comes to heating and cooling and I don't know anything about how to care for it or how to fix it. Thanks to the great professionalism and amazing work ethic I will be recommending them to my family and friends. The cost was reasonable and the front desk lady was really nice and helpful. I tried other companies but they were very expensive. So thank you Esquare Services for the great job and helping me with everything including all my crazy questions. 5 stars is an understatement for the great workers and the amazing services that this company brought to our home!!

Having problems with a motor they installed for my mother, not working in over 100 degree weather. They told us someone would be out from 1-5, no one ever showed up. We called them in the morning to reschedule and they stated they wouldn’t be able to make it out till the following day.
The woman on the phone started claiming no one was home, when we we here all day and night, doors and windows open.
She says the technician showed up at 7:30 PM, however we have no missed calls and it is impossible to reach them past 5:00 PM.
I asked to speak with a manager and was denied the ability to so. Asked for technicians number, was also denied. We have no way of confirming anyone ever came out.
Terrible company, terrible customer service! If my mother didn’t have a warranty with them, I would go to absolutely anyone else!
I would never recommend this company.

After hearing the recent events of what a dear friend of mine has gone through, I can NOT recommend this company. And after they also decided to threaten her on google reviews as well (they have since edited their response... how convenient). I have family and friends in the El Paso area (even though I live in Illinois) I have shared the story and will continue to share with everyone I know in the area. I hope the owner/techs now will understand the power of social media and I hope this teaches them how NEVER to treat a customer. You handled yourselves poorly and I think that just shows the character of the business you have.

Would give zero stars but unable to do so. Throughout experience office staff consistently lied to the point that lies happened mid conversation. Office staff rude with zero customer service skills. Examples of blatant signs of incompetence include specific instructions to have technicians call 15 minutes prior to arrival, as 4 Hour window is an unrealistic time frame for me to be sitting at my house waiting for them to arrive. Towards the end of 4-Hour window I would place a call to the office only to find out that technician had already attempted visit but I never received the phone call, voicemail or text message so that only goes to show you that no communication was happening between office or technician with customer. Technician was sent out on six different occasions and was unable to resolve issues at hand. Only positive from entire experience is that technician was courteous but with issue's not resolved that doesn't really matter. If you like to gamble use company and hopefully you will have a better experience but with all the choices I would just choice another company.

Update-horrible company lied to my home warranty so I would have to pay deductible. Don't trust company they will completely take full advantage of the system.

GE warranty but still wanted to charge for service call (Tech).
Rescheduled with GE and given confirmation time /date, the company did not show up or called. Appliance/Warranty was purchased thru Home Depot.