BCI Mechanical Inc

I just wanted to share another great experience with BCI - one of many over the years. Today, their associate, Dwayne, came out to address a couple of plumbing issues. Dwayne not only repaired the two valves needing replacement, but he was so careful in the approach to his work, that I did not have to complete any drywall work after he was done. His work product and attentiveness to detail was outstanding! Thanks, Dwayne and BCI. We appreciate you!

The receptionist was unbelievably rude and passive-aggressive. My AC went out at night, so I asked for emergency service and was ignored. Don't put 24/7 emergency service on your website if you don't have the resources to back it up. When I called the next morning the receptionist gave me a lot of attitude complaining about how busy they were, and she said I would have stay home all day as she couldn't schedule a window of time for when they would come. I hired someone else.
They called me twice the next day even angrier and tried to bully me into hiring them. I explained that I hired another contractor on the first call but they refused to listen. I was on the fence about leaving a negative review until the second call. During the second call a man who I presume is the manager, yelled at me and implied I was lying about my ill treatment. Other than Walmart I have never encountered a company with so little regard for their customers.

We have been a customer of BCI Mechanical since moving to Texas in 2006, and with two homes. We have used them for Spring/Fall maintenance on our HVAC and also plumbing.
During this last Spring maintenance, we decided to replace our old HVAC system with a new, higher efficiency unit. Additionally, it was time to replace our two aging 50 gallon water heaters with a tankless unit. BCI Mechanical was our ‘go to’ company to do the work.
The team from BCI (Dustin, Dylan, Jeremy & his crew) did the install of the HVAC one morning and the tankless water heater unit on another morning with virtually little disruption to our lives. They removed all old equipment and their was absolutely NO mess in the house! Kudos to the team!
It’s been about a week since the both units were installed and we are definitely aware of the benefits of both new systems.....it is remarkable. It also gives me great comfort knowing I no longer have two 50 gallon water tanks sitting up in the attic!!
We are thankful for BCI and will be customers for life!

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I called and they were prompt to schedule appointment. Pleasant employee, but two items on my list were not fixed
I failed to walk around before the left. Bill over $1300. For things that are still broken. Don't understand why it was so expensive an disappointed that I am still having problem with sink slow drain and facut they were to replace. Will contact them today to see if they can compensate

Called BCI last week and could have scheduled earlier, but Wednesday worked best. Phillip called on Wednesday, ahead of arrival to let us know he was coming in about 40 min. Actually arrived a little before the scheduled window. Inspected the Rinnai tankless water heater and got his tools ready. Went right to work on a descale of the tank. Politely answered my questions as he went along even though I was up front asking about how to do it myself in the future. I even asked him why I should use BCI again and he said because we do a good job! He did! I was pleasantly surprised when he asked about the bathrooms and laundry and kitchen faucets. Six total. Put on booties and he went through them using a special tool to loosen and then check the aerators for buildup and then put them back in after the descale. Results of descale were evident in the bucket and rinse process. This was first descale of the tankless water heater in 3 years use for 2 people in house. Overall great service and decent value for about an 1.5 hour call. Yes, I can do this for less, if I don't crank the valves in the wrong direction. Yes, I'd use BCI again.

There are numerous better options in the area that deliver the same quality of service, or better, for a MUCH lower price. The cost of snaking a sink with a hand auger was around 250. The cost of snaking a main line with a hand auger is 450. So you’ll be paying about 250 to 500 for an hour of work when other services will cost you about 150 - 200. Don’t believe the office people when you’re on the phone. If you ask if they have a flat hourly rate, they’ll respond like this: “Yes, we have flat rates.”. Notice the absence of the word “hourly”, because there’s the huge difference in costs. Seriously, call anyone else. I will say the plumbers were extremely nice and knowledgeable. The problem lies with the office, they are well aware of it and don’t seem to care in the least bit. We did call the office hoping they would clear up the pricing discrepancy, they didn’t even bother to apologize and then hung up on my wife when she informed them that we wouldn’t be using their service again. I just wouldn’t bother with this company. It’s really not worth it.

Outstanding service!!! I will be using BCI services for all my home maintenance/repairs. Tonie came out, diagnosed the system, and had my A/C back up and running! He took the time to explain the issue, the repair and the cost. Professional and friendly! Thank you Tonie and BCI!

They fixed the issue with my water heater and were very quick to respond. My issue is with payment. They have a flat fee for everything so for example, if you need the coil replaced in your water heater the job has the potential to take them x amount of hours for the most intensive jobs. On the other hand it could also be a simple fix and take 1 labor hour plus parts. So what they do is charge you for x amount of labor hours which in my case was 4 hours but the issue took less than 1 hour to fix and the part cost 10 dollars. So in my case using this company lost me a couple hundred dollars. However if you have a really bad issue that will take many hours and parts to fix use this company because they will end up taking a loss working on your project because its subsidized by people like me. Otherwise stick with someone who can give you an itemized invoice.

Attic Insulation
Dylan Tekell and his team completed an overhaul of my attic in November 2021. They had an enormous task. There had been 3 wood shingle roofs put on my home since being built in the lake 1960s. Many of those shingles fell in my attic crushing the insulation with no cleanup by the roofer! Dylan took on that job which took more than a week clearing the attic first of all wood shingles and wood as a basis for the last roof replacement of composition shingles that also fell. He then cleared the attic of the previous insulation and ductwork. He then replaced the ducts and put fiberglass insulation with new vents through the house and put foam over all exposed cracks.
Their work was absolutely exceptional!! The two men were here every day before 8! Dylan was overseeing constantly and Leo, the manager also came and then inspected their work.
If anyone plans to have new insulation and ducts replaced in the attic I would hire Dylan Tekell of BCI Mehanical here in Denton, Texas. He is very personable and easy to work with. Prices are reasonable and no add ons once you sign the contract.
Margaret. M. Griffin
Southridge

Do not recommend, will not recommend. Zero stars
we had BCI come to repair a urinal at my work place. They charged us 850.00 for the repair. After I complained, they reduced the charge to 602.00.
I will never use this company again, i could have replaced the unit for this price.
buyer beware, get a quote up front for the repair being done.
i do not recommend this company.