Rhino Air Conditioning and Heating LLC

Our AC went out during Summer 2023, but we were fortunate enough to find Rhino Air. Once we spoke with them, they were at our house within 20 minutes. Unfortunately, after checking our AC they informed us they had to order parts (due to the model of our AC) and it would take about 2 days to get them. Luckily for us Rhino Air was able to obtain the parts and fixed our AC the following day! We had a great experience with Rhino Air and would highly recommend them! You can tell they value their customers and prioritize their needs!

Thank you to Ryan and Jessica at Rhino Air Conditioning and Heating LLC. I had water seeping through my ceiling and found it was from an air conditioning issue. I went to Next Door to ask my neighbors who they would recommend and was met with an over whelming response of referrals saying to call Rhino Air Conditioning and Heating. I filled out the fill form on their website and received an immediate phone call from Jessica. She booked my appointment and the process was easy. They showed up when they said they would be here and called before they came. Ryan was able to diagnose the issue and fixed my air conditioner. Ryan explained in detail what the issue was and walked me through what had happened. The cost was affordable, and it just seemed that they had genuine concern for my family. I would highly recommend them to anyone that needs help with their Air conditioning or heating.

Thank you again!

My wife and I were dealing with our 20 year old HVAC system struggling to keep up in the summer, which wasn’t an option with a baby on the way. From the initial appointment to the installation of a new unit, Rhino took care of us and clearly communicated everything along the way. If you’re in the Little Elm area, strongly consider these guys if you need help with your AC!

WORST EXPERIENCE with Rhino Air Conditioning and Heating

If you enjoy wasting your time, money and being talked down to then this is the company for you! I have noticed reading other reviews from unhappy customers, which I wish I would have done before contacting them. They will not take any accountability. I’m sure there will be a lovely response below this trying to debunk my review but please take the time to read the bad reviews they are spot on! Horrible experience, Ryan and Jessica are extremely rude and unprofessional. They will ignore you after you pay and not fix the problem.

Thank you Ryan and Yvonne! My motor went out on my outside unit and it was freezing over and not heating the house very well. I was told by another company that I needed another unit because the installation of a new motor was going to be almost a 1/3 of the cost of a new unit. Ryan from Rhino Air came over to give me a second quote on a new unit and a quote on just a new motor installation. After doing a thorough check of the inside and outside units, he gave me estimate of a new hvac system vs fixing my old unit. (Both quotes were less expensive just the new motor installed was considerably less). After weighing the pros and cons with him I had him put in a new motor on my older unit for now. He also gave me some advice on what to do in the future to help my system keep functioning. Thank you Ryan for your punctuality and professionalism and answering all my questions. Rhino Air is my new heating and air company and I would definitely recommend them to everyone.

What a great experience with Ryan and Yvonne! They were able to work me in the same day I called and kept my AC problem from becoming a really big deal. Ryan quickly diagnosed and fixed the problem and gave me some additional advice and education about my system. I highly recommend Rhino and although I hope I won’t need them any time soon, I will not hesitate to call them first if I do.

Terrible customer service. If I could give Ryan less than one star I would. He was extremely rude and unprofessional. I would not recommend using Rhino Air to anyone.

I've been a customer of Rhino's since moving to the Aubrey area in early 2020. They communicate well with me as a customer, uising e-mail, text and the phone. Their service philosophy is that preventive maintenance expends the life of the equipment. Given the cost of new AC/Heat, that is a philosophy I can get behind, especially since my home still has builder-grade units. Service seems thorough to me. The process includes photos of any issues found (rust is a problem for me, but not a functional problem yet, and I've seen the photos to show it). They take an interest in what I want and help educate me on good practice for using my units without doing things to shorten their lives. Like change the filters every month. All of their habits push my buttons in a good way. Fully recommend them for you too.

This company worked with my schedule to come look at a heater issue. This is an honest company. I worry about being taken advantage of as a single mom but this group communicated well about the possible issues. Reliable. They didn’t try to over charge. Would definitely recommend to anyone!

Had Rhino come fix my heater after a power outage knocked it out. They were on time and knew exactly what was wrong and was able to fix it quickly. Professional, kind, and efficient. Couldn't have asked for more. #providencevillage