ARS/Rescue Rooter - Conroe Air Conditioning Repair

I did not have the chance to use them I had scheduled for a technician to come out here and give me an estimate what it was gonna take to install the radiant barrier in my attic they gave me a date of Saturday I received a call they said they could not make it so they rescheduled me for today which is Tuesday they gave me a 4 hour window from 1 PM to 5 PM I get a call telling me that again they couldn't make it and would I like to reschedule I told them no I did not care if they had to come after 8 o'clock PM I want them here tonight the lady said she would put that on the note and I haven't heard anything else from them I am so p***** off what is wrong with contractors it's not my fault they can't schedule properly. I'm going to report them to Home Depot and BBB. My time is valuable even though contractors don't believe so.

My experience with this company is really mixed... But if I had to say if it was negative or positive, I'd say negative for one distinct reason. I'll explain. First had some heating issues. I'll called this company, & they responded immediately. They inspected my system and determined a minor switch was sticking, which was fixed at no cost. I was amazed. I decided to replace entire split system until I got the sticker price...$20K. I was like whoa!!! I passed. I started shopping HD and when I called them, guess who responded...ARS. They came back out, ironically same day, different techs. To say the least, I received several different estimates based on different setups. I thought they were still high in price, but I did choose one of them. Before they commence work, I had to sign this contract, which was crazy. Read it for yourself if you choose this company. So I started reading this company's reviews... the adjectives to characterize their reviews: horrible, horrendous, bad, terrible. I then thought, hell let me back out of this. I called the tech, informed him I wanted out. He asked why, I said price and your reviews are horrible at best. He provide somewhat of a plausible explanation for the bad reviews, so I elected to continue the process. In addition, he knocked off $1500. I was like whoa again. Hey, everybody likes a discount, but $1500... I then thought, damn if he can give $1500 off just like that, what's really going on? I went back to reading reviews... I swear, I read a review, which was exactly my scenario. I then definitively canceled. I ultimately called a local AC company. When they inspected my system, I can't say ARS was the culprit, but there was a piece of PVC pipe in my attic traveling away from my air handler that went nowhere... just a cutoff piece of pipe that appeared to be a drain into my insulation. It was partially covered by insulation, so I just assumed they inspected it. ARS pointed it out to me and expressed concern. When the local company checked it, he discovered it was just a piece of pipe lying in the attic. I can't say ARS put it there, but they obviously didn't inspect it or they would have found this out. Needless to say, I didn't have them (ARS) complete any work, but read their reviews and decide for yourself. In summary, the local company said the total opposite from ARS. They determined my system didn't need to be replaced, but in need of maintenance.

Jon F was respectful, knowledgeable, and thorough in his service at our home. He worked quickly and diligently to solve our problem (clogged bathroom sinks). After completing the service, he took the time to show us how things were improved and also kindly recommended some things we could do to improve flow in our faucets and prevent future problems.
Jon was incredibly kind and helpful; I would very much recommend his services to others.

AWESOME TECH ROB. HE WAS KNOWLEDGEABLE PROFESSIONAL AND GREAT... HE TOOK HIS TIME TO SHOW AND EXPLAIN EVERYTHING TO ME...AND HE FIXED MY AC TO WORK PROPERLY...THANKS ROB....

Tech was professional, knowledgeable, helpful. Fixed our problem and explained what was wrong with unit

We scheduled an appointment and got a confirmation. My husband took off work but nobody showed up during the time slot so we called them, they put me on hold for a while, told me that they were “running behind” and would call soon to give us a heads up. Never heard from them. That was two weeks and we still haven’t heard from them… we got a different plumber. Not sure how they have so many good reviews on here with that kind of service but maybe they are having issues lately?

High gas prices, high groceries prices, high utility cost and now this. Heres what happened:

1. Their sales person Mitch said the area would need X systems. ARS technician agrees with sales person so I trusted them and I brought.
2. I notice that the area is not heating. Another ARS technician comes over and tells me that the systems installed in said area isn't sufficient to heat the area.
3. I call corporate and I get Brian a regional manager. Brian comes over and ask me to track the temperature for a month and a half and if it doesn't meet the standard then he would refund me.
4. Month and a half goes by and still the area doesn't heat. Brian contacts Pamela in corporate to initiate the refund but Pamela sends a fraction of what is owed.
5. I call back and run the numbers with Pamela and Brian to show them they miscalculated. They agreed with my numbers and said they will refund the rest.
6.Four months go by. I tried to contact them through emails, phone calls, and text messages. Nothing but crickets.

So here I am trying to get my money back and feeling hopeless about the whole thing. Brian and Pamela, if you read this please return my call. I don't want to leave a bad review but I don't know what to do at this point.

KENNETH WAS ABSOLUTELY FANTASTIC!! ONE OF THE GREATEST TECHNICIANS I HAVE EVER SEEN!!! 10/10 WOULD RECOMMEND!!

Scheduled appointment at 12pm and was promised they would get out to home and uncolg a drain for a disabled couple that really needed help. They scheduled from 3-7 then at 5pm called and tried to reschedule for Monday, that's 2 days later. Misled and screwed these old folks over completely. Bad business, poor service,never again will call this company!!

Great service! A big thanks to Steven E. #238, technician, he was professional and very informative. He kept us inform every step of the way of the services being performed and recommendations for preventing maintenance . He was considerate of my home and wore shoe covers to keep my floor from getting dirty. Overall great service!