Resilience Heating and Cooling, LLC

We had a complete rip out and replacement of our central HVAC system and ducting. Yusuan and his team were top notch. They showed up at the time they said they would, worked hard, and cleaned up once done like they were never there. Their estimates/invoices are detailed so you know exactly what you’re paying for which is absolutely why we picked Resilience for the job.

I’d 100% recommend them for your job!!

Yusuan and his team are extremely knowledgeable. They are always on time, set clear expectations on the work being performed and also do the cleanest work I have ever seen - no corners cut, every thing triple checked, units sealed to perfection all the while protecting your floors and belongings throughout the process.
Simply put they are by far the most professional, fairly priced and best crew out there.
Oh, and I do mean the BEST. I've been in Austin for 16 and I've tried no less than 9 service companies(both large and small) during my time here. Resilience blows them all out of the water! Highly, highly. highly recommend for all HVAC needs.

Best AC service I‘ve ever seen, the owner YuSuan is very responsible and has good manners, he helped us installed two coils and one UV light, when I have a small problem with the first coil, which we have used for a summer season, he exchanged the whole unit for us for free, I know it’s under warranty but he also changed our two vents which connect with this coil for free. I was so impressed with their high quality service and professional, also have fairly price, very happy. Highly recommend them.

Yusuan and his crew are are great at what they do. Communication is excellent, they arrive on time do what they say and clean up like they were never there. Highly recommend these guys for your HVAC needs !

Service from Yusuan is absolutely the best I have ever experienced from a HVAC contractor. He is incredibly thorough and professional. He exhibits pride in his workmanship which has been somewhat lost over the past 3 decades in my opinion. He replaced an improperly installed condenser/coil unit as well as made other minor but important adjustments to the plenum and drains. He also noticed the previously installed UV filter had been installed backwards and reversed it as part of optimizing the system. After doing the coil install, he did a assessment of the outside unit which uncovered a soon to fail capacitor and contactor. He then did a full preventative service on the outdoor unit. Replaced those parts at cost of materials since, per Yusuan, the labor for the condenser unit and overall project warranted him to do the preventative maintenance and repair. His price to do the coil was fair but he then he went above and beyond and in doing so, earned my trust.

All of the above was a great experience, but then...

During the preventative maintenance on the exterior until he reported the insulation on the exterior lines was insufficient and needed to be addressed though he didn't have the materials on hand. He said he would stop by next couple weeks and take care of it. A week, maybe 10 days went by when I saw his truck outside. I had forgotten he was coming back but he had not. He replaced the insulation and left without asking for anything in return. How many HVAC contractors do you know that would commit to returning to do something out of scope and actually do it...without charge? This was all mid April, HVAC season heating up, they were busy but he took CARE of us, a first time customer.

Today, he completed the mid-year preventative service to tune up for heating season. He spent a full 30 minutes inspecting and cleaning the inside coil/condenser and another full 30 minutes cleaning/inspecting the outdoor unit. He was here, working, for over an hour for a preventative maintenance call.

My sense is that Yusuan cares about his work but also wants to provide a trustworthy service where customers trust him to maintain their HVAC systems but also provide comfort for his customer's families. This guy cares and is 100% genuine.

Great communication via text system to inform of appointment date/time, any changes to such, notification of tech "on the way", etc.

I now have the highest level of confidence in Yusuan and my system.

5 stars. All day without hesitation.

Yusuan and his team just replaced our entire aging HVAC system and we couldn't be happier! He walked us through our options and didn't pressure us to go one way or another - he simply educated us and let us decide. On installation day, the team was friendly, responsive, and made sure to keep everything clean as they worked. Professionals all around.

I would've recommended Resilience on that experience alone - but it gets even better. A few days after the installation, the AC wasn't cooling down the house. I emailed Yusuan at 7:00PM and he was at our house by 8:00. It was too dark to diagnose the root cause, but he determined that the unit itself was low on [the cold stuff]. He filled it up to get us through the night and said he would be back in the morning. They came by around 9am and determined the unit itself had an issue and the best course of action was to simply replace it. That evening they had a new unit installed and everything has been great!

We expected they'd do a great job when we hired them - but their customer service went above and beyond when we needed their help. Anyone willing to come by and help at 8PM deserves all the stars a review platform can handle.

Yusuan is very responsive, polite and gives you a great deal on services. After recently installing a new AC I was noticing a weird smell (from the air going from hot to cold and cold to hot) and he came over and cleaned it right away and the air is smelling fresh again. Also, his team is great about keeping your space clean - they always wear booties covering their shoes when walking in and out of your house. It's those extra details and helps him and his team stand apart. I've already recommended him to several family members for their AC issues.

Yusuan was super responsive, helped resolve all small and big issues and ensured everything was done to my satisfaction. I had an HVAC issue in my condo (stopped working) and he made two separate visits to my unit to check for gas leak. Eventually, we ended up replacing it with a new unit and I am very happy with the overall workmanship and service.

Yusuan is a true professional and the best HVAC repair person I have worked with as a 10+ year Austinite. He is honest, quick to respond, shows up on time (even early!), and has the best pricing I have seen in Austin. I have used competitors for coil replacements and other issues, and they overcharged me and had to come to my home 3-4 times to fix mistakes. Yusuan takes the extra time the first time so you don't have to schedule a second time. I will be using him for all of my HVAC work in the future. 5 very well-earned stars here!

Yusuan is a professional and we have been pleased every time we’ve worked with him over the years.