Faught Service Company

Faught Services installed a new furnace and air handler at my home three months ago. So far so good! They were very responsive through out the bidding and installation processes; additionally, they explained the issues the saw in my old system and provided several different solutions, featuring different efficiencies and dollar amounts. I plan to use use Faught for my preventative maintenance as well because I trust that the will take care of my system and my home.

Absolutely could not choose a better company than Faught. Professional and personable. Prices were the best of 3 companies I had bid the work. The person who came out to do the bid work was extremely knowledgeable. Didn't try to up-sell me like the others did. Presented options, but not in a scare tactic kind of way. The technicians who did the work were OUTSTANDING. Did all the little things....no shortcuts. You absolutely will be glad you chose them.

I called Faught based on multiple recommendations from our neighborhood Facebook page. Their communication and service was stellar. My old AC needed to be completely replaced. They had a technician out same day to evaluate it, on a busy Friday and had the whole thing wrapped up Tuesday afternoon. Pricing was straightforward, and they filed the City of Austin rebate for me. I feel like communication and service is such a struggle for many construction type companies, and I was super impressed with Faught!

Brandon was knowledgable and professional as he answered all of our questions about our then failing central AC system. He provided quotes the same day he came onsite to view our setup which was the same afternoon that we called him. He was able to setup emergency service for our first unit and within one day had 4 professional and friendly technicians on site. Faught’s technicians were incredibly knowledgeable and went out of their way to meet all of our needs and all of our wants. Additionally, Faught’s was able to beat out a competing local installer of Carrier units with higher quality Lenox units for the same price. We really appreciate the hard work and dedication of this locally-owned small business.

I do not normally give reviews, but since I received such exceptionary service, a review is necessary. After 25 years my AC stopped working. I checked around with neighbors/friends and Faught Service was recommended. I called and they immediately checked the system for me and identified the problem. I briefly considered repairing it, but decided to completely replace the HVAC due to the aged condition. I couldn't be more pleased with the professional service, the equipment, etc. The workers worked hard and made sure that the work was completed at a high level of competence. It seemed that extra effort and time given to make the whole process relatively painless. Ah....Austin heat and nice cold AC. Life is good! Thank you!!!

Honestly, the best, most responsive, reasonably priced HVAC contractor I've come in contact with, and I contacted a bunch of them. They were recommended GLOWINGLY by my brothers and parents, so I gave them a call.

Showed up at my condo, diagnosed the problem on a Friday, explained it concisely and clearly, checked the system for any other issues, and then promptly came and fixed it Monday morning. All of the work was well done, and done quickly, and the price was great (especially for someone like me who's pinching pennies on a remodel). I never leave reviews, but in this case, they earned it. Would definitely use them again. Thanks!

Faught Service Companty rocks! Originally had my 14 year old Rheem unit replaced with Lennox XP17 in spring 2013. Since that time I've had the annual service agreement in place that provides 2 tune-ups, and inspections per year.

With Faught you talk to the owners, and the same office staff year over year. Mark G is our service guy and knows the house and system; good guy. Whether its Bonnie, Robin or anyone else like Brandon you talk to they are knowledgeable, friendly and they see the problem through your lens.

Their pricing is competitive, and the service is unbeatable. Customers should shop around, but if you want the value of a relationship over saving a couple of bucks, Faught is your company. I will use them for service for many more years.

Good luck!

Top-notch skill, quality and professionalism. Brandon Faught saved us from 100-degree August heat! He was able to re-prioritize his current projects to quickly install a high-end Lennox system -- sparing our family from a heat wave that killed our old HVAC. I have worked as an HVAC technician and know what high quality looks like. His team was stellar. The final install was a work of art, and our Lennox HVAC is incredible. Brandon personally filed for our Lennox rebates ($1,150) on the same day of installation. If you are highly risk-averse on HVAC purchases, then it's a no-brainer to call Faught Service Co. Thank you again, Brandon!

After 18 years of cooling, my downstairs unit gave up and crashed.
It was the first 100˙ day in June 2020. I did my research and remembered Faught from 20 years ago so emailed for a quote. Brandon Faught called within hours and came over the next morning. He was very knowledgeable and patient with my questions. My wife was not going without a/c too much longer, so within a day, Brandon had Robert and Daniel over with a big truck to take out the old unit, right on time, and the next morning had a new unit in within a few hours, cooling the house in 45mins. Amazing professionalism, craft and they go the extra mile when an extra step is needed. They don't cut corners and offer the best price for the cadillac of an a/c unit, the Lennox XC21-25. Very happy with the service, price and especially happy wife.

Our Lennox Signature Series heat-pumps were 22 years old and needed to be replaced. So, Brandon Faught suggested we go again with the Lennox Signature Series two-stage units [XP21] for greater efficiency and lower electric costs. We also received bids for comparable Carrier and Trane units from other HVAC companies. Surprisingly, we didn’t have to pay a premium for the Lennox units from Faught.

Brandon Faught was a joy to work with and he delivered on all his promises. His crew was competent and friendly. And, they had to work in the very confined spaces of our attic during 100-105°F temps this past week in mid-August 2019. Our 4-ton and 2-ton units were installed in two days. We decided to keep our metal ductwork instead going with the flex duct; all agree it provides better airflow. It’s just too expensive to install for most homes today.

We love the improved air flow (more CFM) and the humidity control provided by these upgraded systems. The Lennox iComfort S30 fully-programmable thermostats are outstanding. All the features we want and more on a slick looking device . . . looks like an iPad mini. We also use the iPhone app to control our units when away from the house.

The temperature in our home is now much more consistent; no more wide swings in temp. In part, this is due to the two-stage units that run at either 100% or ~60%, depending upon the demand. Once our house was down to the right temp, it runs almost entirely at ~60% . . . and this when temps outside have been between 105°F during the day and 78°F at night.

We'll have to wait and see how these heat-pumps perform during our short winter.

We highly recommend Faught Service Company.