Elite Air Conditioning and Plumbing

Unfortunately we had a bad experience with this company. We had a maintenance subscription and they supposed to come in October, they did not. Then we call them because we felt that sometime was wrong with the AC, they came and told us that we have to change the WHOLE SYSTEM of AC, we ask for written diagnostic to see what was wrong and they did not provide it, instead they sent a seller to quote the new air system. We search for a second opinion and the AC was fine, but some circuit in the heater was burn, and the other technician managed to fix it for less than 500$. We have AC but no thanks to them🙃

We wanted a new central air system for our house and after doing some online comparisons of the several Trane dealers in the area, we settled on two businesses to consider. Herman, Elite’s service technician, did an evaluation of our house and was informative, cordial, and knowledgeable about AC & heating systems. He did not try to sell us more than we needed. When his offer came in $536 less than the other dealer’s offer for a system with identical components, we decided to give Elite our business.
We could not be more pleased with the installation process and our new system. The installation technicians, Marcus and Santos, were competent, polite, and professional. They were glad to answer any questions and did a beautiful job with the installation and cleanup. As they were finishing, Herman came by to see that everything had gone as planned and made sure we were satisfied and comfortable with the system’s operation.
We will definitely be doing business with Elite for the maintenance of our central air system in the future.

James came out to fix my water heater and a leaky faucet within an hour of me calling Elite. He was very professional and did an amazing and fast repair

Very professional. Prompt and respectful.
Caelan was awesome!!

They got here 3 hours after calling and were super nice the whole way through. They installed google nest and helped me through everything. 10/10 recommend

Antonio and his partner were very informative and helpful with our ac issue. They were punctual and the pricing is reasonable and very fair considering the work performed. Thank you!

Totally happy with the prompt and skillful services of Elite's technicians. Antonio was especially knowledgeable and helpful getting my system back up and running. Thanks for a great experience!!

Elite has been our go to for both of our offices in the area and they are wonderful! They always get back to me quickly and set up service as soon as possible. Antonio has been our tech almost every visit and he is GREAT! He explains everything that is going on and takes his time to make sure he tracks down the problem so that it gets fixed correctly the first time.

I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn’t bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!

When I first moved into my house, the HVAC system was somewhat of a mess. When the heat ran, my house would get dry to the point that my skin and eyes hurt and that the tuning pegs on my viola wouldn't even hold in place. The air conditioning was less harsh, but smelled kinda nasty. On top of that, my two story house without zoning had crazy temperature differentials between the two floors. You could be freezing downstairs while upstairs was a sauna.

I had Rich from Elite come over after seeing good reviews here on Google, and he was able to quickly identify the shortcomings of my current system. For one, the furnace was way oversized, causing the extreme drying issue. The AC itself was actually sized correctly. The ductwork in the attic was less than ideal as well, though functional. The ductwork downstairs had been pretty battered in one section due to pests in this house's past. Rich was also even able to explain why the master closet didn't have a vent, even though it clearly needed it. (Extreme temperature differentials) It seems the original system designer just lumped it in with the bathroom and called it a day.

The last HVAC system seems to have been installed in 2017, so I kind of felt bad replacing it being so new, but at the same time I did need a system that works well, and I did want to swtich to a reversible heat pump rather than rely on gas.

Rich ran heat load calculations based on measurements for the house and took into account my specific use of the house. Going so far as asking about heat generated be electronic equipment I have in my work room. Ultimately, he came up with a plan that I was happy with.

One thing to note is pricing. Rich was very up front about the fact that Elite is on the expensive side, and that is certainly true. Their justification is quality, and that seems to hold in my experience. But, for example, they installed a bathroom ventillation fan for $650. The price for said fain, a Broan A80, is $60. So that's a hefty markup for profit margin and labor. And that doesn't include wiring it up, as they are not licensed electricians, so they won't touch that. (Understandably) Had I realized that latter part, I probably wouldn't have had them do that, as my main justification for the cost was my own laziness. This really is my only real gripe, and I have requested more transparency on this in the future.

The installation was done by Tyler and Preston with who I think was their supervisor, Gary, stopping in to help a few times. These guys were awesome! So, my cousin actually also had her HVAC done elsewhere in the country on the same day, and it sounds like one of their installers had a tendency to fall asleep on the job. By contrast, Tyler and Preston showed a ton of enthusiasm for their work. It was clear to me that these guys are total HVAC nerds, very passionate about their work! Not only that but they were very hard workers. So, my old system had been glued shut by its installer and the air conditioning lines run in front of very important to access panels. By contrast, these two noticed that their condensate drain pipe job was making it a little hard to change the air filter, so they straight up redid it! And this attention to detail was not limited to that. Preston seemed to be quite proud of his wiring job for the zone controller, and indeed it looks super clean! When Tyler was installing the vent covers, he was measuring to fractions of an inch to make sure they were perfectly parallel to the wall. Their last day on the job ran pretty long. These two stayed late to make sure my system was up and running before they left. And even as they were tired and I'm sure just wanted to go home, they made sure to get everything done right and even clean up thoroughly afterwards.

Overall, I'm very happy with the job Elite did, and I look forward to many years of comfort thanks to them. While on the pricey side, I think their justification of quality is definitely very real. And I'd definitely be able to recommend them to anyone in the area who might need their services.