Elite Air Conditioning and Plumbing

Had my A/C go out on a Friday afternoon, and reached out to Elite that evening. Caelen (their on-call tech) was great about keeping me up to date on when he’d be able to fit me into his schedule, and had my A/C back up and running in short order the next day. Moreover, he walked me through the issue, and was diligent in noticing (and getting a second opinion from a coworker) an instance where the wiring of my system didn’t match what he was expecting from the diagram.

Even though it was an “emergency hours” service call, I felt the fee was reasonable, and between the good communication and quick service I’ll be keeping Elite in mind in the future!

I’ve used Elite Air Conditioning and Plumbing twice now and have been very satisfied with it all. Staff have been responsive, kind, professional and easy to work with. Antonio did a great job assisting me and explained everything clearly. Thanks!

Super impressed with Elite in the annual cleaning offer, quick scheduling of appointment (Susie in the office was great!) and particularly Alex the technition who did the service quickly and was also flexible with me around accessing the property. He had the parts needed for a couple of repairs with him and did those immediately (I was worried they would need to be ordered and a second appointment set up!). 5 stars all around

We were extremely pleased with the service we received by Elite Air Conditioning. Your technician figured out the problem with our upstairs air conditioning unit, repaired it and discovered another impending problem in a part in the downstairs unit that would need to be replaced in the next couple of months. We were able to go ahead and order the part and will have it installed before that A/C unit fails and leaves us sweltering in the heat of the summer. We sincerely appreciate all the fine service Elite Air Conditioning has provided to us over the years.

Daymond came out and diagnosed the issue and replace galvanized. He was professional, knowledgeable, kind, friendly. We’re very happy with the service. Thank you Daymond! If you want good quality and reasonable price. Highly recommended Elite company!

Can't say enough good things about Elite. We have used them for several years now, and always get more than we expected with respect to our seasonal inspections in the way of comprehensive, professional care. Have to single out Leonard for all of his suggestions and helpful insights into yesterday's appointment. Made for me a better understanding of the interconnectivity of the A/C systems: The whole equation gives me peace of mind. Thank you all for keeping us pleasantly seasonally-adjusted!

Our Mitsubishi split air conditioner coil had a leak and Elite was able to work with Mitsubishi to get the coil covered under warranty. The cost was about 15% less than a competing company and they were able to do the work while I wasn't able to be home. The team was communicative throughout and we're back up and running!

The only constructive feedback I'd share is a better ability to get information from the main office. I had wanted more information on how warranty coverage worked since I was under a tight timeline and the expense could be high, however I was told I had to wait until the tech came on site. I sent another email to the President of the company as they encouraged customers to do via a customer service email but never heard back. Ultimately the tech came on site and I got what I needed but thought it was strange I couldn't get more info ahead of time.

In the middle of a wild heat wave, Elite was able to get us on the schedule the day after I called! Caelan was knowledgeable and helpfully (and patiently!) answered all of my questions while he got our system up and running again. I’d recommend Elite heartily to anyone needing a new unit or service!

Preston and Eros were great. They were kind, respectful, very communicative about what was happening, and they got the job done well in a timely manner.

Elite took care of everything having to do with the builder's warranty without me ever having to even see the bill. But I will definitely be calling Elite back for even regular maintenance since I really appreciate their service and how fast they were able to take care of me (they were able to come out within a few hours to come check it out and installed a temporary solution, and the next business day they came out to permanently fix the issue)

Thank you for the great service!

Dakota and Zack came out to locate a leak in my plumbing system after recent foundation work. They were very professional, friendly, and knowledgeable. They were able to locate the issue and will be coming back to repair the issue.

Veronica was very friendly and informative when she called to confirm what Dakota and Zack told me. She quickly sent a link for payment and a quote for the repair service that I needed.

Overall, the process was quick and efficient, which made everything easy. I would definitely recommend their services.