Hess Air, Inc

We recently moved in to a new home and noticed that part of our home wasn't cooling as nicely as other parts of our home. We called Hess to come out and give us an estimate to remedy our problem. They sent a Tech and he said we should look into zoning but he didn't have enough knowledge on those types of installs. He said he would speak to someone with Hess air who had some knowledge on those systems and would get back to me.
I didn't hear from them for a while...
I call back and they send two techs. The same guy as the last visit along with another gentleman with more knowledge on zoning systems. He recommended installing different types of vents in our master bedroom(area not cooling as efficiently) as well as installing a return vent in the same room. So i ask as far a price, how much that would be, and they say they want to check with Mr. Hess for more guidance to rememdy our problem. They said he was away at conference or something to that nature and they would get back to me.
It's now the middle of August and still haven't heard from them. Its been tripple digit heat here and I'm still dealing with a hot master bedroom. Time to look for some other company.

We called at 5:20 p.m. that our air conditioning unit was out and a gentlemen said a tech would be here between 630 and 7 p.m. After 7:30 and no tech was here, I called at 7:45 p.m. and talked someone that a tech would call me ASAP. 8:15 rolled around and still no call. I talked to a tech named Leo who told me he couldnt be here until Saturday morning because he had other customers. I told him that we were told someone would be here between 6:30 and 7:30 and he said well I didnt say it. We had a heated exchange and Leo basically told me off. We have done business with HESS Air in the past and I CAN PROMISE you we will never do business with them again. Cant live up to thier work and their techs seem to like to tell you off and use profanity as well.

David has visited our home twice now, once for repair and the other for preventive maintenance. He is an excellent technician, very helpful and informative as well as professional and friendly! We are very happy with the service he provided.

I just had my ac unit serviced and repaired. The technician, Jorge Gonzalez, was "cool". He arrived on time, very professional yet easy to speak with. He took care of the problem, did not service unnecessarily and left me laughing in the cool air in my house. Thank you.

$300 dollars to replace a blown capacitor? Have these people lost their minds? Tech got real surly, and so did I. Paid service call & sent him packing.

Im sure they are probably competent. I work for a govt agency and we called them out for a bad compressor. The tech takes me to his truck and whips out a 3-ring binder with pre-prepared pricing which was REAL high. We opted for another company and paid alot less for the same thing. I guess those pink trucks are expensive. And those radio ads really rub me the wrong way now.

Great customer service during services & are quick to resolve conflicts when issues arise but would recommend shopping around for prices when work needs to be done.

The service was just to check the system integrity..the unit is a heat pump. All works fine 🙂.

we are pleased because when you call them for service they come right away good service 👍 i would give them a 💯 very satisfied customer 😀

I'm so glad I called this company. A.C. broke down today and they fixed it today! What a blessing! With this South Texas heat, who wants to wait for service! They were friendly, efficient, and have reasonable prices.