Extreme Comfort Air Conditioning and Heating

My air conditioner failed on a weekend .I called Extreme and they responded in about 8 hours. However the tech was mostly interested in selling me things I did not need . Being familiar with ac systems I told him I thought the problem was a bad start cap.To make a long story short after a couple of hours he replaced the cap witch fixes the problem.Then he said I needed Freon at $75 per pound he allegedly put in two pounds.IMPOSSIBLE! the total charge was$585 he left without giving me a receipt I believe this was excessive

You can trust Extreme Comfort 100%! Fantastic customer service and pricing. I would trust them enough to hand over the keys to my home. More than once, they found ways to save me money and time. GREAT TEAM to work with!

Changing the review to a 2 star. Initially they did a great job installing the unit. However whenever I had an issue with my unit there techs did a very poor job diagnosing the issue and wanted to charge me extra for coming out for an additional trip. Recommendation for management is to do the right thing and also to train technicans to properly diagnosis the issue the first time.

We were having an issue with our air conditioner not working properly just before the holiday weekend and Extreme Comfort sent Humberto who fixed the problem quickly. We have always been extremely satisfied with the quality, price and prompt service we receive with Extreme Comfort.

On the hottest week of the year, you can charge what you want if you can fix an AC problem. In this case, my blower was fixed at just over 2.5x what their competition charges.

How would I know what it costs to fix it a second time? 7 months later, with a one year parts warranty from Extreme...the blower failed again. Extreme comes out and quotes me almost the same amount they charged the first time to replace it. Their competition from a company of the same size with a solid reputation did the work today for $200 in labor vs. the $600 Extreme quoted me on round two.

The new contractor came out this morning. They swapped the motor under warranty (oh, the invoice for the motor and the box were left in my attic by both of Extreme's techs now.. very sloppy but thanks for the info). Howard, the Extreme Tech at my home this past week said that "WE ARE THE ONLY ONES WHO CAN WARRANTY THAT MOTOR, SORRY BUT YOU HAVE TO USE US". Apparently he was wrong. The new HVAC company also showed me that the capacitor I was charged for in August was grossly mismatched and way too small. This could WELL have been what killed the motor installed this summer. The wiring in the cabinet was also left unbundled during round one and one hot wire was left disconnected inside the cabinet that he half way reinstalled the casing on last week. The new contractor showed up this morning to sort the mess out. That could have been a very shocking discovery if someone had not been paying attention. I am completely frustrated as it would seem, between being grossly over charged (again, my fault for just wanting it fixed) and Exteme using subpar aftermarket parts and possibly the wrong capacitor, they cost me almost exactly $1,000 more than if I had just found the contractor who fixed this on round two.

Please also, don't buy into their propaganda as to "this motor is not common and only found on York units like yours...it will cost 2-3x compared to what a "normal" motor" runs. As I found out this morning, my 3/4 hp 1075 Wagner made in China motor is about as common as you can get and does not cost a premium as the owner tried to pawn off on me this past summer. I knew I was in trouble then because after the driver went litterally around the block, he returned with one in inventory in his truck, thus poking major hole in the owner of the company's story unless he can get from Plano to Richardson and back in under 3 minutes.

Big thanks to Marc, Brent, Humberto and Howard. Job well done guys...well...or something like that?

I use this company for all of my rental properties all over the DFW metroplex and I love them. They've replaced 2 entire systems for me and have serviced them for years. They stand by their work and the warranties on their products. They educate my tenants on how the systems work and proper maintenance. They don't HAVE to do that, they just do it to help out the customer. I would recommend them to anyone looking for an honest company.

Thank You Earle for your patience and honesty. Extreme comfort is lucky to have an employee of your caliber. Over the last week I've had several air consultations from different companies but none took the time like Earle to walk me through my HVac unit and show me some helpful hints on how to better care for my next unit... I'll definitely be buying my next unit from Mr.Earle!!!!
Nikoai,
McKinney,Tx

The Extreme Comfort install team did a great job. Both new units were up and cooling when they left. The group worked as a team and were very courteous. A job well done.

Refused service on a 106 deg day, and discriminated against service call saying other people are higher priority . Mistakenly assumed a “system flush” meant washing a coil with a water hose outside . In reality the flush consists of flushing out a water cooled fan coil so it will flow. Tenant left with 98 deg interior unit temp. Company refused to answer basic questions as to why it would not make a service call to tenants residence. Called 4 times and would never state reason for decline of service . No discussion of fees or arguments where had. Clearly customer service is not priority.

We had three Trane units installed when we bought our home about 8 years ago . . .they have maintained them ever since . . .good trustworthy people . . .We have recommended them many times. Today we woke up to a frozen up unit . . .I called, they were ready to come however, suggested we let the unit ice melt to see if that would fix the problem . . .it did . . .I like that they make helpful suggestions, that in the end save me a service call . . We deal with Marc, Joey and Mike . . .its nice to have someone who is almost like family come into our home, who treats it with respect and who we totally trust . . . These days, that is a rarity.